• case-insensitive prefix search: default
  e.g., sig matches "SIGIR" as well as "signal"
• exact word search: append dollar sign ($) to word
  e.g., graph$ matches "graph", but not "graphics"
• boolean and: separate words by space
  e.g., codd model
• boolean or: connect words by pipe symbol (|)
  e.g., graph|network

Update May 7, 2017: Please note that we had to disable the phrase search operator (.) and the boolean not operator (-) due to technical problems. For the time being, phrase search queries will yield regular prefix search result, and search terms preceded by a minus will be interpreted as regular (positive) search terms.

found 18 matches

• 2011
• 
  Amjad A. Abu-ElSamen, Mamoun N. Akroush:
  Path analysis of the consequences of customer service skills: an exploratory study in Jordan. Int. J. Serv. Stand. 7(1): 50-77 (2011)
• 
  Punit Ahluwalia:
  What is behind price dispersion in e-markets? Int. J. Serv. Stand. 7(3/4): 291-309 (2011)
• 
  Jing Bian, Chunhui Liu:
  Relation between brand equity and purchase intention in hotel industry. Int. J. Serv. Stand. 7(1): 18-34 (2011)
• 
  Peter D. DeVries:
  The problem of fraud in the banking industry: Are biometrics the answer? Int. J. Serv. Stand. 7(3/4): 310-327 (2011)
• 
  Ioanna Dionysiou:
  An investigation on compliance with ISO 27001 in Cypriot private and public organisations. Int. J. Serv. Stand. 7(3/4): 197-234 (2011)
• 
  Samuel Famiyeh, Cecilia Twum-Barima:
  Impacts of information technology implementation on banks' operations in Ghana. Int. J. Serv. Stand. 7(3/4): 249-263 (2011)
• 
  Petter Gottschalk:
  Leadership roles in police service management and occupational culture. Int. J. Serv. Stand. 7(3/4): 235-248 (2011)
• 
  Jerald Hughes:
  The price of quality in digital information goods: an empirical investigation. Int. J. Serv. Stand. 7(1): 35-49 (2011)
• 
  Hadi Akbarzade Khorshidi, Seyed Reza Hejazi:
  Optimising service quality translating via quantitative quality function deployment. Int. J. Serv. Stand. 7(2): 169-180 (2011)
• 
  Kai S. Koong, Javier Flores, Jun Sun, Lai C. Liu:
  Health information technology performance measures: a lifecycle analysis. Int. J. Serv. Stand. 7(3/4): 181-196 (2011)
• 
  Chunhui Liu, Grace O'Farrell:
  The impact of IFRS on earnings management: evidence from the People's Republic of China. Int. J. Serv. Stand. 7(3/4): 264-277 (2011)
• 
  Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
  SERVQUAL dimensionality: an investigation of presentation order effect. Int. J. Serv. Stand. 7(1): 1-17 (2011)
• 
  Hong Qin, Victor R. Prybutok, Jun Zhou:
  Quantitative comparison of service quality and recoverability measures. Int. J. Serv. Stand. 7(2): 138-154 (2011)
• 
  Tikum Tacho Teboh, Adnan Omar:
  Mitigating first respondent challenges via enhancing health record access. Int. J. Serv. Stand. 7(2): 119-137 (2011)
• 
  Wen-Hsien Tsai, Hsiao-Chiao Kuo:
  A hybrid approach for multi-criteria evaluation of airport service quality. Int. J. Serv. Stand. 7(1): 78-94 (2011)
• 
  Edward Shih-Tse Wang, Lily Shui-Lien Chen:
  The influence of perceived justice of service recovery on affective and cognitive trust. Int. J. Serv. Stand. 7(3/4): 278-290 (2011)
• 
  Chang-Han Wang, Tzong-Ru Lee, Wen-Shan Lin, Nirote Sinnarong, Agnieszka Dadura, Jan-Mou Li:
  Improving B2C business for online store - the case study of agriculture products e-market shop in Taiwan. Int. J. Serv. Stand. 7(2): 95-118 (2011)
• 
  June Wei, Manami Koblentz Suzuki, Lufang Guo:
  How to improve business value in the e-cosmetic industry? Int. J. Serv. Stand. 7(2): 155-168 (2011)