"Optimising service quality translating via quantitative quality function ..."

Hadi Akbarzade Khorshidi, Seyed Reza Hejazi (2011)

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DOI: 10.1504/IJSS.2011.043636

access: closed

type: Journal Article

metadata version: 2020-09-24

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Hadi Akbarzade Khorshidi, Seyed Reza Hejazi:
Optimising service quality translating via quantitative quality function deployment. Int. J. Serv. Stand. 7(2): 169-180 (2011)

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