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"SERVQUAL dimensionality: an investigation of presentation order effect."

Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones (2011)

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DOI: 10.1504/IJSS.2011.040639

access: closed

type: Journal Article

metadata version: 2020-09-24

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Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
SERVQUAL dimensionality: an investigation of presentation order effect. Int. J. Serv. Stand. 7(1): 1-17 (2011)

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