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"Quantitative comparison of service quality and recoverability measures."

Hong Qin, Victor R. Prybutok, Jun Zhou (2011)

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DOI: 10.1504/IJSS.2011.043634

access: closed

type: Journal Article

metadata version: 2024-02-02

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  - https://dblp.org/rec/journals/ijss/QinPZ11
Hong Qin, Victor R. Prybutok, Jun Zhou:
Quantitative comparison of service quality and recoverability measures. Int. J. Serv. Stand. 7(2): 138-154 (2011)

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