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International Journal of Services and Standards, Volume 7
Volume 7, Number 1, 2011
- Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
SERVQUAL dimensionality: an investigation of presentation order effect. 1-17 - Jing Bian, Chunhui Liu:
Relation between brand equity and purchase intention in hotel industry. 18-34 - Jerald Hughes:
The price of quality in digital information goods: an empirical investigation. 35-49 - Amjad A. Abu-ElSamen, Mamoun N. Akroush:
Path analysis of the consequences of customer service skills: an exploratory study in Jordan. 50-77 - Wen-Hsien Tsai, Hsiao-Chiao Kuo:
A hybrid approach for multi-criteria evaluation of airport service quality. 78-94
Volume 7, Number 2, 2011
- Chang-Han Wang, Tzong-Ru Lee
, Wen-Shan Lin
, Nirote Sinnarong, Agnieszka Dadura, Jan-Mou Li
:
Improving B2C business for online store - the case study of agriculture products e-market shop in Taiwan. 95-118 - Tikum Tacho Teboh, Adnan Omar:
Mitigating first respondent challenges via enhancing health record access. 119-137 - Hong Qin, Victor R. Prybutok
, Jun Zhou:
Quantitative comparison of service quality and recoverability measures. 138-154 - June Wei, Manami Koblentz Suzuki, Lufang Guo:
How to improve business value in the e-cosmetic industry? 155-168 - Hadi Akbarzade Khorshidi
, Seyed Reza Hejazi:
Optimising service quality translating via quantitative quality function deployment. 169-180
Volume 7, Numbers 3/4, 2011
- Kai S. Koong, Javier Flores, Jun Sun
, Lai C. Liu:
Health information technology performance measures: a lifecycle analysis. 181-196 - Ioanna Dionysiou
:
An investigation on compliance with ISO 27001 in Cypriot private and public organisations. 197-234 - Petter Gottschalk:
Leadership roles in police service management and occupational culture. 235-248 - Samuel Famiyeh, Cecilia Twum-Barima:
Impacts of information technology implementation on banks' operations in Ghana. 249-263 - Chunhui Liu, Grace O'Farrell:
The impact of IFRS on earnings management: evidence from the People's Republic of China. 264-277 - Edward Shih-Tse Wang
, Lily Shui-Lien Chen:
The influence of perceived justice of service recovery on affective and cognitive trust. 278-290 - Punit Ahluwalia:
What is behind price dispersion in e-markets? 291-309 - Peter D. DeVries:
The problem of fraud in the banking industry: Are biometrics the answer? 310-327
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