ask others

International Journal of Services and Standards, Volume 7

> Home > Journals > International Journal of Services and Standards

Volume 7, Number 1, 2011

- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/MillerHJ11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/MillerHJ11
Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
SERVQUAL dimensionality: an investigation of presentation order effect. 1-17
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/BianL11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/BianL11
Jing Bian, Chunhui Liu:
Relation between brand equity and purchase intention in hotel industry. 18-34
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/Hughes11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/Hughes11
Jerald Hughes:
The price of quality in digital information goods: an empirical investigation. 35-49
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/Abu-ElSamenA11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/Abu-ElSamenA11
Amjad A. Abu-ElSamen, Mamoun N. Akroush:
Path analysis of the consequences of customer service skills: an exploratory study in Jordan. 50-77
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/TsaiK11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/TsaiK11
Wen-Hsien Tsai, Hsiao-Chiao Kuo:
A hybrid approach for multi-criteria evaluation of airport service quality. 78-94

Volume 7, Number 2, 2011

- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/WangLLSDL11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/WangLLSDL11
Chang-Han Wang, Tzong-Ru Lee, Wen-Shan Lin, Nirote Sinnarong, Agnieszka Dadura, Jan-Mou Li:
Improving B2C business for online store - the case study of agriculture products e-market shop in Taiwan. 95-118
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/TebohO11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/TebohO11
Tikum Tacho Teboh, Adnan Omar:
Mitigating first respondent challenges via enhancing health record access. 119-137
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/QinPZ11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/QinPZ11
Hong Qin, Victor R. Prybutok, Jun Zhou:
Quantitative comparison of service quality and recoverability measures. 138-154
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/WeiSG11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/WeiSG11
June Wei, Manami Koblentz Suzuki, Lufang Guo:
How to improve business value in the e-cosmetic industry? 155-168
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/KhorshidiH11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/KhorshidiH11
Hadi Akbarzade Khorshidi, Seyed Reza Hejazi:
Optimising service quality translating via quantitative quality function deployment. 169-180

Volume 7, Numbers 3/4, 2011

- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/KoongFSL11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/KoongFSL11
Kai S. Koong, Javier Flores, Jun Sun, Lai C. Liu:
Health information technology performance measures: a lifecycle analysis. 181-196
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/Dionysiou11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/Dionysiou11
Ioanna Dionysiou:
An investigation on compliance with ISO 27001 in Cypriot private and public organisations. 197-234
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/Gottschalk11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/Gottschalk11
Petter Gottschalk:
Leadership roles in police service management and occupational culture. 235-248
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/FamiyehT11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/FamiyehT11
Samuel Famiyeh, Cecilia Twum-Barima:
Impacts of information technology implementation on banks' operations in Ghana. 249-263
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/LiuO11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/LiuO11
Chunhui Liu, Grace O'Farrell:
The impact of IFRS on earnings management: evidence from the People's Republic of China. 264-277
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/WangC11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/WangC11
Edward Shih-Tse Wang, Lily Shui-Lien Chen:
The influence of perceived justice of service recovery on affective and cognitive trust. 278-290
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/Ahluwalia11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/Ahluwalia11
Punit Ahluwalia:
What is behind price dispersion in e-markets? 291-309
- view
  - electronic edition via DOI
- export record
  dblp key:
  - journals/ijss/DeVries11
- ask others
- share record
  short URL:
  - https://dblp.org/rec/journals/ijss/DeVries11
Peter D. DeVries:
The problem of fraud in the banking industry: Are biometrics the answer? 310-327

maintained by

at