Volume 7, Number 1, 2011

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  Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones: SERVQUAL dimensionality: an investigation of presentation order effect. 1-17
• 
  Jing Bian, Chunhui Liu: Relation between brand equity and purchase intention in hotel industry. 18-34
• 
  Jerald Hughes: The price of quality in digital information goods: an empirical investigation. 35-49
• 
  Amjad A. Abu-ElSamen, Mamoun N. Akroush: Path analysis of the consequences of customer service skills: an exploratory study in Jordan. 50-77
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  Wen-Hsien Tsai, Hsiao-Chiao Kuo: A hybrid approach for multi-criteria evaluation of airport service quality. 78-94

Volume 7, Number 2, 2011

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  Chang-Han Wang, Tzong-Ru Lee, Wen-Shan Lin, Nirote Sinnarong, Agnieszka Dadura, Jan-Mou Li: Improving B2C business for online store - the case study of agriculture products e-market shop in Taiwan. 95-118
• 
  Tikum Tacho Teboh, Adnan Omar: Mitigating first respondent challenges via enhancing health record access. 119-137
• 
  Hong Qin, Victor R. Prybutok, Jun Zhou: Quantitative comparison of service quality and recoverability measures. 138-154
• 
  June Wei, Manami Koblentz Suzuki, Lufang Guo: How to improve business value in the e-cosmetic industry? 155-168
• 
  Hadi Akbarzade Khorshidi, Seyed Reza Hejazi: Optimising service quality translating via quantitative quality function deployment. 169-180

Volume 7, Numbers 3/4, 2011

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  Kai S. Koong, Javier Flores, Jun Sun, Lai C. Liu: Health information technology performance measures: a lifecycle analysis. 181-196
• 
  Ioanna Dionysiou: An investigation on compliance with ISO 27001 in Cypriot private and public organisations. 197-234
• 
  Petter Gottschalk: Leadership roles in police service management and occupational culture. 235-248
• 
  Samuel Famiyeh, Cecilia Twum-Barima: Impacts of information technology implementation on banks' operations in Ghana. 249-263
• 
  Chunhui Liu, Grace O'Farrell: The impact of IFRS on earnings management: evidence from the People's Republic of China. 264-277
• 
  Edward Shih-Tse Wang, Lily Shui-Lien Chen: The influence of perceived justice of service recovery on affective and cognitive trust. 278-290
• 
  Punit Ahluwalia: What is behind price dispersion in e-markets? 291-309
• 
  Peter D. DeVries: The problem of fraud in the banking industry: Are biometrics the answer? 310-327

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