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Semantic ScholarInternational Journal of Services and Standards, Volume 7
Volume 7, Number 1, 2011
Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
SERVQUAL dimensionality: an investigation of presentation order effect. 1-17- Jing Bian, Chunhui Liu:
Relation between brand equity and purchase intention in hotel industry. 18-34 - Amjad A. Abu-ElSamen, Mamoun N. Akroush:
Path analysis of the consequences of customer service skills: an exploratory study in Jordan. 50-77 - Wen-Hsien Tsai, Hsiao-Chiao Kuo:
A hybrid approach for multi-criteria evaluation of airport service quality. 78-94
Volume 7, Number 2, 2011
- Chang-Han Wang, Tzong-Ru Lee, Wen-Shan Lin, Nirote Sinnarong, Agnieszka Dadura, Jan-Mou Li:
Improving B2C business for online store - the case study of agriculture products e-market shop in Taiwan. 95-118 - Tikum Tacho Teboh, Adnan Omar:
Mitigating first respondent challenges via enhancing health record access. 119-137 - Hong Qin, Victor R. Prybutok, Jun Zhou:
Quantitative comparison of service quality and recoverability measures. 138-154 - June Wei, Manami Koblentz Suzuki, Lufang Guo:
How to improve business value in the e-cosmetic industry? 155-168 - Hadi Akbarzade Khorshidi, Seyed Reza Hejazi:
Optimising service quality translating via quantitative quality function deployment. 169-180
Volume 7, Numbers 3/4, 2011
- Kai S. Koong, Javier Flores, Jun Sun, Lai C. Liu:
Health information technology performance measures: a lifecycle analysis. 181-196 - Ioanna Dionysiou:
An investigation on compliance with ISO 27001 in Cypriot private and public organisations. 197-234 - Samuel Famiyeh, Cecilia Twum-Barima:
Impacts of information technology implementation on banks' operations in Ghana. 249-263 - Chunhui Liu, Grace O'Farrell:
The impact of IFRS on earnings management: evidence from the People's Republic of China. 264-277 - Edward Shih-Tse Wang, Lily Shui-Lien Chen:
The influence of perceived justice of service recovery on affective and cognitive trust. 278-290
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last updated on 2017-09-18 23:26 CEST by the dblp team