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2010 – 2019
- 2014
[c13]Anup Shrestha
, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. DESRIST 2014: 241-256- [c12]Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
Software-Mediated Process Assessment for IT Service Capability Management. ECIS 2014 - 2013
- [c11]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST 2013: 308-323 - [c10]Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout:
A Tool for IT Service Management Process Assessment for Process Improvement. PROFES 2013: 330-333 - [c9]Aileen Cater-Steel, Wui-Gee Tan, Mark A. Toleman, Terry Rout, Anup Shrestha:
Software-Mediated Process Assessment in IT Service Management. SPICE 2013: 188-198 - 2012
- [c8]Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
A model to select processes for IT service management improvement. ACIS 2012 - 2011
- [c7]Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS 2011 - [c6]Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan:
Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. PACIS 2011: 64 - 2010
- [j5]Aileen Cater-Steel, Wui-Gee Tan:
The Role of IT Service Management in Green IT. Australas. J. Inf. Syst. 17(1) (2010)
2000 – 2009
- 2009
- [j4]Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman:
Implementing it Service Management: A Case Study Focussing on Critical Success Factors. J. Comput. Inf. Syst. 50(2): 1-12 (2009) - [c5]Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion. ACIS 2009 - 2007
- [c4]Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman, Rachel Seaniger:
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector. ACIS 2007 - 2006
- [c3]Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
Transforming IT Service Management - the ITIL Impact. ACIS 2006 - [c2]Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman:
Challenge of adopting multiple process improvement frameworks. ECIS 2006: 1375-1386 - 2001
- [j3]Ned Chapin, Joanne E. Hale, Khaled Md. Khan, Juan F. Ramil, Wui-Gee Tan:
Types of software evolution and software maintenance. J. Softw. Maintenance Res. Pract. 13(1): 3-30 (2001) - [j2]Guy G. Gable, Taizan Chan, Wui-Gee Tan:
Large packaged application software maintenance: a research framework. J. Softw. Maintenance Res. Pract. 13(6): 351-371 (2001)
1990 – 1999
- 1998
- [j1]Wui-Gee Tan, Guy G. Gable:
Attitudes of maintenance personnel towards maintenance work: a comparative analysis. J. Softw. Maintenance Res. Pract. 10(1): 59-74 (1998) - 1997
- [c1]Wui-Gee Tan, Guy G. Gable:
Attidudes of Singapore Maintentance Personnel Towards Maintenance Work. PACIS 1997: 52
Coauthor Index
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