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"Transforming IT Service Management - the ITIL Impact."

Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan (2006)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2024-05-24

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  - electronic edition @ aisnet.org (open access)
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  dblp key:
  - conf/acis/Cater-SteelTT06
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  persistent URL:
  - https://dblp.org/rec/conf/acis/Cater-SteelTT06
Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan:
Transforming IT Service Management - the ITIL Impact. ACIS 2006

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