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"Building a Software Tool for Transparent and Efficient Process Assessments ..."
Anup Shrestha et al. (2014)
- Anup Shrestha
, Aileen Cater-Steel
, Mark Toleman
, Wui-Gee Tan:
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. DESRIST 2014: 241-256
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