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Journal Articles
- 2023
[j42]Renee Rui Chen, Kun Chen, Carol X. J. Ou:
Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks. Int. J. Inf. Manag. 68: 102521 (2023)- [j41]Meihua Zuo, Spyros Angelopoulos
, Zhouyang Liang, Carol X. J. Ou:
Blazing the Trail: Considering Browsing Path Dependence in Online Service Response Strategy. Inf. Syst. Frontiers 25(4): 1605-1619 (2023) - [j40]Mylène Struijk, Spyros Angelopoulos, Carol X. J. Ou, Robert M. Davison:
Navigating digital transformation through an information quality strategy: Evidence from a military organisation. Inf. Syst. J. 33(4): 912-952 (2023) - [j39]Mengxi Xu, Wei Wang, Carol Xiaojuan Ou, Baoxiang Song:
Does IT matter for work meaningfulness?: Exploring the mediating role of job crafting. Inf. Technol. People 36(1): 313-331 (2023) - 2022
- [j38]Bing-Bing Cao, Tian-Hui You, Carol X. J. Ou, Hui Zhu, Chun-Yi Liu:
Optimizing payment schemes in a decentralized supply chain: A Stackelberg game with quality investment and bank credit. Comput. Ind. Eng. 168: 108077 (2022) - [j37]Yumeng Miao, Rong Du, Carol Xiaojuan Ou:
Guanxi circles and light entrepreneurship in social commerce: The roles of mass entrepreneurship climate and technology affordances. Inf. Manag. 59(1): 103558 (2022) - [j36]Louie H. M. Wong, Luminita Hurbean, Robert M. Davison, Carol X. J. Ou, Mihaela Muntean:
Working around inadequate information systems in the workplace: An empirical study in Romania. Int. J. Inf. Manag. 64: 102471 (2022) - [j35]Carol Xiaojuan Ou, Xiaowei Zhang, Spyros Angelopoulos, Robert M. Davison, Noury Janse:
Security breaches and organization response strategy: Exploring consumers' threat and coping appraisals. Int. J. Inf. Manag. 65: 102498 (2022) - [j34]Xiayu Chen, Carol Xiaojuan Ou, Robert M. Davison:
Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance. Internet Res. 32(3): 680-707 (2022) - [j33]Mylène Struijk, Carol X. J. Ou, Robert M. Davison, Spyros Angelopoulos:
Putting the IS back into IS research. Inf. Syst. J. 32(3): 469-472 (2022) - [j32]Xi Zhang, Xin Wei, Carol X. J. Ou, Emiel Caron, Hengshu Zhu, Hui Xiong:
From Human-AI Confrontation to Human-AI Symbiosis in Society 5.0: Transformation Challenges and Mechanisms. IT Prof. 24(3): 43-51 (2022) - 2021
- [j31]Robert M. Davison, Louie H. M. Wong, Carol X. J. Ou, Steven Alter:
The coordination of workarounds: Insights from responses to misfits between local realities and a mandated global enterprise system. Inf. Manag. 58(8): 103530 (2021) - [j30]Henk Akkermans, Willem van Oppen, Bart Vos, Carol X. J. Ou:
Reversing a relationship spiral: From vicious to virtuous cycles in IT outsourcing. Inf. Syst. J. 31(2): 231-267 (2021) - 2020
- [j29]Robert M. Davison, Carol X. J. Ou, Evelyn Ng:
Inadequate Information Systems and Organizational Citizenship Behavior. Inf. Manag. 57(6): 103240 (2020) - [j28]Renee Rui Chen, Robert M. Davison, Carol Xiaojuan Ou:
A symbolic interactionism perspective of using social media for personal and business communication. Int. J. Inf. Manag. 51: 102022 (2020) - [j27]Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang, Zhuo Peng, Robert M. Davison:
Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Inf. Syst. J. 30(3): 458-491 (2020) - 2019
- [j26]Wei Wang, Renee Rui Chen, Carol Xiaojuan Ou, Steven Ji-Fan Ren:
Media or message, which is the king in social commerce?: An empirical study of participants' intention to repost marketing messages on social media. Comput. Hum. Behav. 93: 176-191 (2019) - [j25]Antonio Díaz-Andrade, Angsana A. Techatassanasoontorn, Carol Ou:
Making the developing world a better place with high-impact IS research. Inf. Syst. J. 29(4): 838-841 (2019) - 2018
- [j24]Robert M. Davison, Carol Xiaojuan Ou, Maris G. Martinsons:
Interpersonal knowledge exchange in China: The impact of guanxi and social media. Inf. Manag. 55(2): 224-234 (2018) - [j23]Robert M. Davison, Carol Xiaojuan Ou:
Subverting organizational IS policy with feral systems: a case in China. Ind. Manag. Data Syst. 118(3): 570-588 (2018) - [j22]Pengzhen Yin, Carol X. J. Ou, Robert M. Davison, Jie Wu:
Coping with mobile technology overload in the workplace. Internet Res. 28(5): 1189-1212 (2018) - [j21]Pei-Yuan Zhou, Keith C. C. Chan, Carol Xiaojuan Ou:
Corporate Communication Network and Stock Price Movements: Insights From Data Mining. IEEE Trans. Comput. Soc. Syst. 5(2): 391-402 (2018) - 2017
- [j20]Robert M. Davison, Carol Xiaojuan Ou:
Digital work in a digitally challenged organization. Inf. Manag. 54(1): 129-137 (2017) - [j19]Hui Zhu, Carol Xiaojuan Ou, W. J. A. M. van den Heuvel, Hongwei Liu:
Privacy calculus and its utility for personalization services in e-commerce: An analysis of consumer decision-making. Inf. Manag. 54(4): 427-437 (2017) - [j18]Bing Li, Keith C. C. Chan, Carol Xiaojuan Ou, Ruifeng Sun:
Discovering public sentiment in social media for predicting stock movement of publicly listed companies. Inf. Syst. 69: 81-92 (2017) - [j17]Hui Zhu, Hongwei Liu, Carol Xiaojuan Ou, Robert M. Davison, Zherui Yang:
Privacy preserving mechanisms for optimizing cross-organizational collaborative decisions based on the Karmarkar algorithm. Inf. Syst. 72: 205-217 (2017) - [j16]Qian Huang, Xiayu Chen, Carol Xiaojuan Ou, Robert M. Davison, Zhongsheng Hua:
Understanding buyers' loyalty to a C2C platform: the roles of social capital, satisfaction and perceived effectiveness of e-commerce institutional mechanisms. Inf. Syst. J. 27(1): 91-119 (2017) - 2016
- [j15]Carol Xiaojuan Ou, Robert M. Davison, Louie Wong:
Using interactive systems for knowledge sharing: The impact of individual contextual preferences in China. Inf. Manag. 53(2): 145-156 (2016) - [j14]Carol Xiaojuan Ou, Robert M. Davison:
Shaping guanxi networks at work through instant messaging. J. Assoc. Inf. Sci. Technol. 67(5): 1153-1168 (2016) - [j13]Louie Wong, Carol Xiaojuan Ou, Robert M. Davison, Hui Zhu, Cheng Zhang:
Web 2.0 and Communication Processes at Work: Evidence From China. IEEE Trans. Prof. Commun. 59(3): 230-244 (2016) - 2014
- [j12]Carol Xiaojuan Ou, Keith C. C. Chan:
Developing a competitive edge in electronic markets via institutional and social based quality signaling mechanisms. Inf. Manag. 51(5): 532-540 (2014) - [j11]Robert M. Davison, Carol Xiaojuan Ou, Maris G. Martinsons, Angela Y. Zhao, Rong Du:
The communicative ecology of Web 2.0 at work: Social networking in the workspace. J. Assoc. Inf. Sci. Technol. 65(10): 2035-2047 (2014) - [j10]Carol Xiaojuan Ou, Paul A. Pavlou, Robert M. Davison:
Swift Guanxi in Online Marketplaces: The Role of Computer-Mediated Communication Technologies. MIS Q. 38(1): 209-230 (2014) - 2013
- [j9]Robert M. Davison, Carol Xiaojuan Ou, Maris G. Martinsons:
Information technology to support informal knowledge sharing. Inf. Syst. J. 23(1): 89-109 (2013) - [j8]Carol Xiaojuan Ou, Choon-Ling Sia, Chun Kit Hui:
Computer-mediated communication and social networking tools at work. Inf. Technol. People 26(2): 172-190 (2013) - 2012
- [j7]Robert M. Davison, Maris G. Martinsons, Carol Xiaojuan Ou:
The Roles of Theory in Canonical Action Research. MIS Q. 36(3): 763-786 (2012) - 2011
- [j6]Carol Xiaojuan Ou, Robert M. Davison:
Interactive or interruptive? Instant messaging at work. Decis. Support Syst. 52(1): 61-72 (2011) - 2010
- [j5]Carol Xiaojuan Ou, Choon-Ling Sia:
Consumer trust and distrust: An issue of website design. Int. J. Hum. Comput. Stud. 68(12): 913-934 (2010) - [j4]Carol Xiaojuan Ou, Robert M. Davison, Xuepan Zhong, Yi Liang:
Empowering employees through instant messaging. Inf. Technol. People 23(2): 193-211 (2010) - 2009
- [j3]Carol Xiaojuan Ou, Robert M. Davison:
Technical opinion: Why eBay lost to TaoBao in China: the global advantage. Commun. ACM 52(1): 145-148 (2009) - [j2]Carol Xiaojuan Ou, Choon-Ling Sia:
To trust or to distrust, that is the question: investigating the trust-distrust paradox. Commun. ACM 52(5): 135-139 (2009) - [j1]Robert M. Davison, Maris G. Martinsons, Carol Xiaojuan Ou, Kiyoshi Murata, Damon L. Drummond, Yuan Li, Henry W. H. Lo:
The Ethics of IT Professionals in Japan and China. J. Assoc. Inf. Syst. 10(11): 1 (2009)
Conference and Workshop Papers
- 2023
- [c46]David Wodak, Carol Ou:
Inter-Organizational IT-Governance for a System of Systems. AMCIS 2023 - [c45]Ziqiong Zhang, Bowen Wang, Carol Ou, Zili Zhang:
To Disclose or Not to Disclose, That Is the Question: Evidence from TripAdvisor. PACIS 2023: 33 - 2022
- [c44]Kenny Meesters, Carol Ou, Andreas Alexiou:
Towards a Model for Building Information Awareness in Crisis Situations. AMCIS 2022 - [c43]Xin Wei, Xi Zhang, Carol Ou, Hengshu Zhu:
Identifying Turnover Contagion in Enterprise Social Networks. AMCIS 2022 - 2021
- [c42]Danyang Song, Shichao Wang, Carol Ou, Xi Chen, Ruitao Liu, Haihong Tang:
How Do Video Features Matter in Visual Advertising? An Elaboration Likelihood Model Perspective. ICIS 2021 - [c41]Pengzhen Yin, Jingjing Wang, Carol Ou:
Response to Technostress from the Dual Systems Perspective: The Moderating Role of Constant Connectivity. PACIS 2021: 57 - 2020
- [c40]Mylène Struijk, Spyros Angelopoulos, Carol Ou, Robert M. Davison:
Influencing Information Quality: Evidence from a Military Organization. ECIS 2020 - [c39]Frank Hendriks, Carol X. J. Ou, Amin Khodabandeh Amiri, Sander Bockting:
The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. HICSS 2020: 1-8 - [c38]Robert M. Davison, Louie H. M. Wong, Carol Ou, Mahendrawathi ER, Xiayu Chen, Ina Kayser, Pattarawan Prasarnphanich:
Beneficial Non-Compliance with Inadequate Information Systems. ICIS 2020 - [c37]Meihua Zuo, Carol Ou, Hongwei Liu, Zhouyang Liang:
Modeling Consumers' Sequential Browsing Behavior Considering the Path Dependence. ICIS 2020 - [c36]Yingxin Song, Xiayu Chen, Carol Ou, Yezheng Liu:
A Coherent Two-Phased Perspective of Online Group Buying. PACIS 2020: 222 - 2019
- [c35]Robert M. Davison, Louie H. M. Wong, Steven Alter, Carol Ou:
Adopted Globally but unusable Locally: What Workarounds Reveal about Adoption, Resistance, Compliance and non-Compliance. ECIS 2019 - [c34]Hongming Gao, Carol Ou, Hongwei Liu:
Modeling Shopping Cart Decisions. PACIS 2019: 57 - 2018
- [c33]Hongming Gao, Carol Xiaojuan Ou, Hongwei Liu, Paul A. Pavlou, Hui Zhu, Mingjun Zhan:
Predicting Re-loan Success based on Friendship Network Characteristics in the Online Micro-loan Marketplace. AMCIS 2018 - [c32]Yixin Lu, Carol Ou, Spyros Angelopoulos:
Exploring the Effect of Monetary Incentives on User Behavior in Online Sharing Platforms. HICSS 2018: 1-8 - [c31]Robert M. Davison, Carol Ou, Evelyn Ng:
The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour. PACIS 2018: 13 - [c30]Mengxi Xu, Carol X. J. Ou, Wei Wang:
Information Technology-Enabled Collaborative Job Crafting in Self-leading Team. PACIS 2018: 72 - 2017
- [c29]Zherui Yang, Carol Xiaojuan Ou, Ziying Zhou:
Investigating the Impact of Recommendation Agents on E-commerce Ecosystem. AMCIS 2017 - 2016
- [c28]Renee Rui Chen, Robert M. Davison, Carol Xiaojuan Ou:
Using Social Media for Business Communication: A Symbolic Interaction Perspective. ACIS 2016: 27 - [c27]Hui Zhu, Carol Xiaojuan Ou, Robert M. Davison, Paul A. Pavlou, Hongwei Liu:
Investigating Decision Support aids in Online Marketplaces based on the Effort-accuracy Co-existence Framework. ECIS 2016: Research-in-Progress Paper 49 - [c26]Qian Huang, Carol Xiaojuan Ou, Robert M. Davison:
The Role of Swift Relationship and Institutional Structures in Uncertainty Reduction. ICIS 2016 - 2015
- [c25]Hui Zhu, Zherui Yang, Carol X. J. Ou, Hongwei Liu, Robert M. Davison:
Investigating the Impacts of Recommendation Agents on Impulsive Purchase Behaviour. ACIS 2015: 33 - [c24]Robert M. Davison, Carol Xiaojuan Ou:
Subverting Organisational IT Policy: A Case in China. AMCIS 2015 - [c23]Jinbi Yang, Choon-Ling Sia, Carol Xiaojuan Ou:
Identify the Antecedents of Distrust in a Website. PACIS 2015: 108 - [c22]Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang:
Moving Beyond the Direct Impact of Using CRM Systems on Frontline Employees' Service Performance: The Mediating Role of Adaptive Behavior. PACIS 2015: 165 - 2014
- [c21]Carol Xiaojuan Ou, Robert M. Davison, Louie Wong:
Contextual Preferences and Network-Based Knowledge Sharing in China. AMCIS 2014 - [c20]Robert M. Davison, Carol Xiaojuan Ou:
Digital Work in a Pre-Digital Organizational Culture. ECIS 2014 - [c19]Li Bing, Keith C. C. Chan, Carol Xiaojuan Ou:
Public Sentiment Analysis in Twitter Data for Prediction of a Company's Stock Price Movements. ICEBE 2014: 232-239 - 2013
- [c18]Wei Wang, Rui Chen, Carol Xiaojuan Ou, Fang Liu:
How to Retain Consumers: A Trust-Commitment Model. ACIS 2013: 75 - [c17]Robert M. Davison, Carol Xiaojuan Ou:
Sharing Knowledge In Technology Deficient Environments: Individual Workarounds Amid Corporate Restrictions. ECIS 2013: 23 - [c16]Wei Wang, Carol Xiaojuan Ou:
Explaining the Role of User Commitment in Extended Use of Information Systems: An Empirical Investigation. PACIS 2013: 177 - 2011
- [c15]Robert M. Davison, Carol Xiaojuan Ou:
Investigating transactive memory shaped by knowledge management tools - proposing a longitudinal study in china. ECIS 2011: 38 - [c14]Robert M. Davison, Carol Xiaojuan Ou:
Investigating transactive memory shaped by knowledge management tools - proposing a longitudinal study in china. ECIS 2011: 208 - [c13]Carol Xiaojuan Ou, Wing Sze Poon, Paul A. Pavlou, Robert M. Davison:
Nurturing Sales Entrepreneurship in Consumer-to-Consumer Marketplaces. ICIS 2011 - [c12]Carol Xiaojuan Ou, Darren W. L. Leung, Robert M. Davison:
The Impact of Instant Messaging Tools on Knowledge Management and Team Performance. Researching the Future in Information Systems 2011: 131-148 - [c11]Carol Xiaojuan Ou, Robert M. Davison, Nikki C. K. Cheng:
Why Are Social Networking Applications Successful: An Empirical Study Of Twitter. PACIS 2011: 145 - 2010
- [c10]Carol Xiaojuan Ou:
The Impact of Instant Messaging in the Workplace. AMCIS 2010: 136 - [c9]Carol Xiaojuan Ou, Wing Po Wong, Robert M. Davison:
Beyond Institution-Based Trust: Building Effective Online Marketplaces with Social Mechanisms. ICIS 2010: 207 - [c8]Carol Xiaojuan Ou, Robert M. Davison, Xuepan Zhong, Yi Liang:
Can Instant Messaging Empower Teams at Work?. RCIS 2010: 589-598 - 2009
- [c7]Robert M. Davison, Carol Xiaojuan Ou, Maggie Y. Li, Johan Björkstén:
Eastwei: A Knowledge-Based Value Shop. PACIS 2009: 91 - 2008
- [c6]Carol Xiaojuan Ou, Robert M. Davison, Paul A. Pavlou, Maggie Y. Li:
Leveraging Rich Communication Tools: Evidence of Online Trust and Guanxi in China. ICIS 2008: 66 - [c5]Robert M. Davison, Carol Xiaojuan Ou, Maggie Y. Li, Maris G. Martinsons, Johan Björkstén:
The Multimethodological Investigation of Knowledge Sharing Practices in Eastwei. ICIS 2008: 166 - 2007
- [c4]Carol Xiaojuan Ou, Robert M. Davison:
Knoweldge Management Problems, Causes, And Solutions: Junior Knowledge Workers' Prespectives. PACIS 2007: 31 - [c3]Robert M. Davison, Carol Xiaojuan Ou:
Sharing Knowledge in China: Experiences in an SME. PACIS 2007: 32 - 2004
- [c2]Carol Xiaojuan Ou, Choon-Ling Sia:
An Overview of CRM Adoption and Implementation Strategy in China. AMCIS 2004: 84 - 2003
- [c1]Carol Xiaojuan Ou, Choon-Ling Sia:
Customer Loyalty Strategy in the Internet Era. PACIS 2003: 121
Informal and Other Publications
- 2016
- [i1]Hui Zhu, Zherui Yang, Carol Xiaojuan Ou, Hongwei Liu, Robert M. Davison:
Investigating the Impacts of Recommendation Agents on Impulsive Purchase Behaviour. CoRR abs/1606.01349 (2016)
Coauthor Index
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