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ORCIDJulio Augusto Nogueira Viana
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Journal Articles
- 2023
[j3]Julio A. N. Viana, Rainer Alt, Olaf Reinhold:
Design options for smart services in energy communities: a multi-criteria mapping analysis among stakeholders. Int. J. Serv. Technol. Manag. 28(3/4): 141-158 (2023)- 2020
- [j2]Beatriz Nery Rodrigues Chagas, Julio A. N. Viana
, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt:
A literature review of the current applications of machine learning and their practical implications. Web Intell. 18(1): 69-83 (2020) - 2015
- [j1]Julio A. N. Viana, Lutz Maicher:
Designing innovative tools for improving literacy on intellectual property among SMEs. Technol. Anal. Strateg. Manag. 27(3): 314-333 (2015)
Conference and Workshop Papers
- 2022
- [c12]Georgios Lampropoulos, Kerstin V. Siakas, Julio A. N. Viana, Olaf Reinhold:
Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review. WI/IAT 2022: 504-510 - [c11]Julio A. N. Viana, Eric Scisly, Olaf Reinhold:
Ethical Issues in Social CRM: a Literature Review. WI/IAT 2022: 511-518 - [c10]Dayse Liz Das Graças Conceição, Julio A. N. Viana, Cristiana Fernandes De Muylder, Olaf Reinhold, Rainer Alt:
Social CRM to Reduce Perceived Risks in Online Purchase Behavior. WI/IAT 2022: 519-526 - 2021
- [c9]Gustavo Nogueira de Sousa, Fábio M. F. Lobato, Julio A. N. Viana, Olaf Reinhold:
Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions. BIS (Workshops) 2021: 174-185 - [c8]Julio A. N. Viana, Rainer Alt, Olaf Reinhold:
Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts. BIS (Workshops) 2021: 186-197 - [c7]Julio Augusto Nogueira Viana, Rainer Alt, Olaf Reinhold:
Smart Services for Energy Communities: Insights on Options and Priorities from a Multicriteria Mapping Study in Germany. Bled eConference 2021: 29 - 2020
- [c6]Julio A. N. Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt:
Outsourcing of Social CRM Services in German SMEs. BIS (Workshops) 2020: 215-228 - [c5]Jorge L. F. Silva Junior, Julio A. N. Viana, Olaf Reinhold, Antônio F. L. Jacob, Rainer Alt, Fábio M. F. Lobato:
Social CRM Tools: A Systematic Mapping Study. BIS (Workshops) 2020: 250-261 - 2019
- [c4]Julio Augusto Nogueira Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt:
Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany. BIS (Workshops) 2019: 383-395 - 2018
- [c3]Beatriz Nery Rodrigues Chagas, Julio Augusto Nogueira Viana, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt:
Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications. WI 2018: 452-458 - [c2]Julio A. N. Viana, Richard Stüber, Olaf Reinhold, Rainer Alt:
Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users. WI 2018: 740-745 - [c1]Gabriela M. Barata, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Rainer Alt:
Social CRM in Digital Marketing Agencies: An Extensive Classification of Services. WI 2018: 750-753
Coauthor Index
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