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18th I3E 2019: Trondheim, Norway
- Ilias O. Pappas, Patrick Mikalef, Yogesh K. Dwivedi, Letizia Jaccheri, John Krogstie, Matti Mäntymäki

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Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Trondheim, Norway, September 18-20, 2019, Proceedings. Lecture Notes in Computer Science 11701, Springer 2019, ISBN 978-3-030-29373-4
E-Business
- Prianka Sarker, Hatice Kizgin

, Nripendra P. Rana, Yogesh K. Dwivedi
:
Review of Theoretical Models and Limitations of Social Commerce Adoption Literature. 3-12 - Patrick Cornelissen, Robin Effing, Ton A. M. Spil:

Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook. 13-24 - Hassan Alhallaq, Muhammad Younas, Samia Kamal, Bob Champion:

Exploring the Effects of Value Added Services on Perceived Value of Mobile Payment in the UK. 25-36 - Yavuz Inal, Tuna Hacaloglu:

Users' Behavioral Strategies Toward Mobile App Problems: Fight or Flight. 37-49 - Ali Abdallah Alalwan

, Abdullah M. Baabdullah, Nripendra P. Rana, Yogesh K. Dwivedi
, Hatice Kizgin
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Examining the Influence of Mobile Store Features on User E-Satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy. 50-61 - Máté Kovács, Victor V. Kryssanov:

Towards Assessing Online Customer Reviews from the Product Designer's Viewpoint. 62-74 - Christopher G. Harris

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Comparing Human Computation, Machine, and Hybrid Methods for Detecting Hotel Review Spam. 75-86 - Daniele Doneddu, Irina Novoshilova:

Why Consumers Do not Provide Online Reviews? 87-98
Big Data Analytics
- Anke Joubert, Matthias Murawski, Markus Bick:

Big Data Readiness Index - Africa in the Age of Analytics. 101-112 - Sunet Eybers

, Marie Hattingh
, Liako Kuoe
:
Investigating Factors that Influence the Adoption of BI Systems by End Users in the Mining Industry in Southern Africa. 113-124 - Milla Wirén, Matti Mäntymäki

, A. K. M. Najmul Islam:
Big Data Value Chain: Making Sense of the Challenges. 125-137 - Kostas Kolomvatsos, Panagiota Papadopoulou, Christos Anagnostopoulos

, Stathes Hadjiefthymiades:
A Spatio-Temporal Data Imputation Model for Supporting Analytics at the Edge. 138-150 - Farzana Quayyum, Ilias O. Pappas

, Letizia Jaccheri
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The Role of Big Data in Addressing Societal Challenges: A Systematic Mapping Study. 151-163 - Trygve Åse Lunde, Atilla Paul Sjusdal, Ilias O. Pappas

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Organizational Culture Challenges of Adopting Big Data: A Systematic Literature Review. 164-176 - Eivind Kristoffersen

, Oluseun Omotola Aremu
, Fenna Blomsma
, Patrick Mikalef
, Jingyue Li
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Exploring the Relationship Between Data Science and Circular Economy: An Enhanced CRISP-DM Process Model. 177-189 - Niels Netten, Sunil Choenni, Mortaza S. Bargh:

The Praxis of HR Analytics. 190-202
Open Science and Open Data
- Ahmad Luthfi

, Marijn Janssen
, Joep Crompvoets
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Decision Tree Analysis for Estimating the Costs and Benefits of Disclosing Data. 205-217 - Thomas Schuster

, Raphael Volz
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Predicting Parking Demand with Open Data. 218-229 - Ahmet Soylu

, Brian Elvesæter
, Philip Turk, Dumitru Roman, Óscar Corcho, Elena Simperl
, George Konstantinidis, Till Christopher Lech:
Towards an Ontology for Public Procurement Based on the Open Contracting Data Standard. 230-237 - Armel Lefebvre

, Marco Spruit
:
Designing Laboratory Forensics. 238-251
Artificial Intelligence and Internet of Things
- Samuel Fosso Wamba, Ransome Epie Bawack

, Kevin Daniel Andre Carillo:
The State of Artificial Intelligence Research in the Context of National Security: Bibliometric Analysis and Research Agenda. 255-266 - Patrick Mikalef

, Siw Olsen Fjørtoft
, Hans Yngvar Torvatn:
Artificial Intelligence in the Public Sector: A Study of Challenges and Opportunities for Norwegian Municipalities. 267-277 - Panagiota Papadopoulou, Kostas Kolomvatsos, Stathes Hadjiefthymiades:

Internet of Things Business Models: The RAWFIE Case. 278-290
Smart Cities and Smart Homes
- Wouter H. N. Evertzen, Robin Effing, Efthymios Constantinides

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The Internet of Things as Smart City Enabler: The Cases of Palo Alto, Nice and Stockholm. 293-304 - Davit Marikyan

, Savvas Papagiannidis, Eleftherios Alamanos
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Smart Home Technology Acceptance: An Empirical Investigation. 305-315 - Martin Böckle, Kwaku Yeboah-Antwi:

Designing at the Intersection of Gamification and Persuasive Technology to Incentivize Energy-Saving. 316-328 - Amir Sinaeepourfard

, Sobah Abbas Petersen, Dirk Ahlers
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D2C-SM: Designing a Distributed-to-Centralized Software Management Architecture for Smart Cities. 329-341
Social Media and Analytics
- Yogesh K. Dwivedi

, Elvira Ismagilova
, Nripendra P. Rana, Vishanth Weerakkody:
Use of Social Media by b2b Companies: Systematic Literature Review and Suggestions for Future Research. 345-355 - Abdalmuttaleb M. A. Musleh Al-Sartawi

, Allam Hamdan
:
Social Media Reporting and Firm Value. 356-366 - Matthias Murawski, Julian Bühler, Martin Böckle, Jan M. Pawlowski

, Markus Bick:
Social Media Information Literacy - What Does It Mean and How Can We Measure It? 367-379 - Konstantina Foti, Despoina Xanthopoulou, Savvas Papagiannidis, Konstantinos Kafetsios:

The Role of Tweet-Related Emotion on the Exhaustion - Recovery from Work Relationship. 380-391 - Jennifer Ferreira

, Denis Dennehy, Jaganath Babu, Kieran Conboy:
Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions. 392-403 - Saroj Bijarnia, Richa Khetan, P. Vigneswara Ilavarasan

, Arpan Kumar Kar
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Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services. 404-414 - Kirti Kumari, Jyoti Prakash Singh, Yogesh K. Dwivedi

, Nripendra P. Rana:
Aggressive Social Media Post Detection System Containing Symbolic Images. 415-424 - Prabhsimran Singh, Yogesh K. Dwivedi

, Karanjeet Singh Kahlon, Nripendra P. Rana, Pushp P. Patil, Ravinder Singh Sawhney:
Digital Payment Adoption in India: Insights from Twitter Analytics. 425-436
Digital Governance
- Muhammad Mahboob Khurshid

, Nor Hidayati Zakaria
, Ammar Rashid
, Yunis Ali Ahmed, Muhammad Noman Shafique
:
Adoption of Transactional Service in Electronic Government - A Case of Pak-Identity Service. 439-450 - Anupriya Khan, Satish Krishnan, A. K. M. Najmul Islam:

Governments' Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies. 451-463 - Ebizimoh Abodei, Alex Norta

, Irene Azogu, Chibuzor Udokwu
, Dirk Draheim
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Blockchain Technology for Enabling Transparent and Traceable Government Collaboration in Public Project Processes of Developing Economies. 464-475 - Mariam Tsulukidze, Katrin Nyman-Metcalf

, Valentyna Tsap
, Ingrid Pappel
, Dirk Draheim:
Aspects of Personal Data Protection from State and Citizen Perspectives - Case of Georgia. 476-488 - Umar Bashir Mir, Arpan Kumar Kar

, M. P. Gupta, R. S. Sharma:
Prioritizing Digital Identity Goals - The Case Study of Aadhaar in India. 489-501
Digital Divide and Social Inclusion
- Eli Hustad

, June Lithell Hansen, Andreas Skaiaa, Polyxeni Vassilakopoulou
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Digital Inequalities: A Review of Contributing Factors and Measures for Crossing the Divide. 505-519 - Lina J. Wali, Filippo Sanfilippo

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A Review of the State-of-the-Art of Assistive Technology for People with ASD in the Workplace and in Everyday Life. 520-532 - Shang Gao

, Ying Li, Hong Guo:
Understanding the Value of Using Smartphones for Older Adults in China: A Value-Focused Thinking Approach. 533-544 - Uchenna Ojiako, Jyoti Choudrie, Ukamaka Nwanekezie

, Chike-Obuekwe Chikelue:
Adoption and Use of Tablet Devices by Older Adults: A Quantitative Study. 545-558 - Dinara Davlembayeva

, Savvas Papagiannidis, Eleftherios Alamanos
:
Reciprocity and Social Exchange in the Sharing Economy. 559-569
Learning and Education
- Michail N. Giannakos

, Patrick Mikalef
, Ilias O. Pappas
:
Technology-Enhanced Organizational Learning: A Systematic Literature Review. 573-584 - Aparna Chirumamilla

, Guttorm Sindre
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E-Assessment in Programming Courses: Towards a Digital Ecosystem Supporting Diverse Needs? 585-596 - Hege Annette Olstad, Majid Rouhani:

Reflection on How to Write the Learning Outcomes for an Online Programming Course for Teachers. 597-608 - Ivana Simonova

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Autonomous and Collaborative e-Learning in English for Specific Purposes. 609-620 - Cornè Johandia van Staden

, Jan H. Kroeze
, Judy A. van Biljon
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User Experience Evaluation in eModeration: The Case of Higher Education Institutions in Developing Countries. 621-633 - Marcel Pikhart

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Computational Linguistics and Its Implementation in e-Learning Platforms. 634-640 - Abdullah Bahmani

, Rune Hjelsvold
, Birgit Rognebakke Krogstie
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ICT-Based Challenges of Repurposing a Single-Campus Course to Multi-campus Settings: A Pragmatic Case Study. 641-653 - Abdullah Bahmani

, Rune Hjelsvold
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From Theory to Practice: Teaching Assistants' Role in Multi-campus Education. 654-664
Security in Digital Environments
- Shweta Mittal, P. Vigneswara Ilavarasan

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Demographic Factors in Cyber Security: An Empirical Study. 667-676 - Anh Nguyen-Duc

, Aparna Chirumamilla
:
Identifying Security Risks of Digital Transformation - An Engineering Perspective. 677-688
Modelling and Managing the Digital Enterprise
- Eli Hustad

, Dag H. Olsen, Emeli Høvik Jørgensen, Vegard Uri Sørheller:
Creating Business Value from Cloud-Based ERP Systems in Small and Medium-Sized Enterprises. 691-703 - Brenda B. S. Didi-Quvane, Hanlie Smuts

, Machdel Matthee:
Critical Success Factors for Dynamic Enterprise Risk Management in Responsive Organisations: A Factor Analysis Approach. 704-717 - Matthias Murawski, Tristan Thordsen

, Malte Martensen, Christina Rademacher, Markus Bick:
Structural Requirements for Digital Transformation - Insights from German Enterprises. 718-729 - Jostein Engesmo

, Niki Panteli
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Chief Digital Officers as Protagonists in Digital Transformation. 730-737 - Katja Bley, Hendrik Schön:

A Role-Based Maturity Model for Digital Relevance. 738-744
Digital Innovation and Business Transformation
- Emily Bacon

, Michael D. Williams
, Gareth H. Davies
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Prioritizing Knowledge Transfer Conditions for Innovation Ecosystems: A Mixed-Method Approach. 747-758 - Aurona Gerber

, Machdel Matthee
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Design Thinking for Pre-empting Digital Disruption. 759-770 - Sercan Oruç

, P. Erhan Eren
, Altan Koçyigit
, Sencer Yeralan
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A Taxonomy for Personal Processes: Results from a Semi-structured Interview. 771-782
Online Communities
- Niki Panteli

, Tor Atle Hjeltnes, Knut Arne Strand:
Learning to Lead Online Collaborations: Insights from Student-Based Global Virtual Teams Between UK and Norway. 785-796 - Marie Hattingh

, Sunet Eybers
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Fighting Crime: Harnessing the Power of Virtual Social Communities. 797-808

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