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Journal Articles
- 2013
[j7]Gareth Peevers, Richard Williams, Gary Douglas, Mervyn A. Jack:
Usability Study of Fingerprint and Palmvein Biometric Technologies at the ATM. Int. J. Technol. Hum. Interact. 9(1): 78-95 (2013)- 2012
- [j6]Gary Douglas, Hazel Morton, Mervyn A. Jack:
Remote Channel Customer Contact Strategies for Complaint Update Messages. Int. J. Technol. Hum. Interact. 8(2): 43-55 (2012) - 2011
- [j5]Gareth Peevers, Gary Douglas, Mervyn A. Jack, Diarmid Marshall:
A Usability Comparison of SMS and IVR as Digital Banking Channels. Int. J. Technol. Hum. Interact. 7(4): 1-16 (2011) - [j4]Gareth Peevers, Gary Douglas, Mervyn A. Jack:
Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales. Int. J. Technol. Hum. Interact. 7(4): 17-30 (2011) - 2010
- [j3]Catherine S. Weir, Gary Douglas, Tim Richardson, Mervyn A. Jack:
Usable security: User preferences for authentication methods in eBanking and the effects of experience. Interact. Comput. 22(3): 153-164 (2010) - 2009
- [j2]Catherine S. Weir, Gary Douglas, Martin Carruthers, Mervyn A. Jack:
User perceptions of security, convenience and usability for ebanking authentication tokens. Comput. Secur. 28(1-2): 47-62 (2009) - 2008
- [j1]Gareth Peevers, Gary Douglas, Mervyn A. Jack:
A usability comparison of three alternative message formats for an SMS banking service. Int. J. Hum. Comput. Stud. 66(2): 113-123 (2008)
Conference and Workshop Papers
- 2015
- [c1]Othalia Larue, Ion Juvina, Gary Douglas, Albert Simmons:
Predicting Learner Performance Using a Paired Associate Task in a Team-Based Learning Environment. HCI (15) 2015: 449-460
Coauthor Index
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