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"A Usability Comparison of SMS and IVR as Digital Banking Channels."
Gareth Peevers et al. (2011)
- Gareth Peevers, Gary Douglas, Mervyn A. Jack, Diarmid Marshall:
A Usability Comparison of SMS and IVR as Digital Banking Channels. Int. J. Technol. Hum. Interact. 7(4): 1-16 (2011)
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