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ORCID33rd SIGUCCS 2005: Monterey, CA, USA
- Cynthia A. Murnan, Kelly Wainwright, Chris Jones:
Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005. ACM 2005, ISBN 1-59593-200-3 - Dan Albrich:
Automating windows security: building a security CD. 1-4 - David J. Blezard:
Looking outwards: extending services to departmental labs. 5-8 - Thomas Bohlke, Amy Magno:
"All in one" is the way to go...building a XP professional hardware independent image. 9-11 - Jason Brand, Jeff Balvanz:
Automation is a breeze with AutoIt. 12-15 - Jason Brand, Alan Vetter, Jace McDaniel:
Conversing with customers. 16-18 - Kimberly H. Brookes, Susan K. Lees:
Oh no!: they want me to support students' computers...? 19-24 - Melody Childs:
CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools development. 25-28 - André G. Chinn:
Network based home directories using OS X serv. 29-32 - Patrick Chinn:
The department apprentice program: providing support on a decentralized campus. 33-35 - Michael D. Ciocco, Neil Toporski, Michael Dorris:
Developing a synchronous web seminar application for online learning. 36-39 - Alison Cruess:
Customer-facing communication. 40-43 - David Davenport:
Developing an eLearning support model. 44-47 - Daniel B. Delgado:
Automation & delegation to reduce lab management workload. 48-52 - Tanya Dunlap:
Going beyond the call of duty: the implementation and support of OMNI. 53-57 - Janice G. El-Bayoumi:
Leveraging student owned laptops on campus: I can't connect to the network. can you help me? 58-61 - Douglas E. Ennis:
The wireless tightrope: an economical, secure, and user friendly approach for the wireless campus. 62-67 - Kristi Evans, W. Teresa Jones:
Building an IT help desk: from zero to hero. 68-74 - Mat Felthousen:
Combining audio/visual and computing support. 75-82 - Kathryn Fletcher:
Storm stories: surviving an upgrade to WebCT Vista. 83-87 - Jeanette Gauthier, Almond D. Dillard:
Casting nets in the waters of adaptive technology. 88-91 - Alessandro Genco, Giuseppe Reina, Paolo Raccuglia, Giuseppe Santoro, Laura Lovecchio, Salvatore Sorce
, Rosario Messineo, Giorgia Di Stefano:
An augmented campus design for context-aware service provision. 92-97 - Thomas A. Gerace, Huseyin Cavusoglu:
The critical elements of patch management. 98-101 - James A. Greathouse:
Training: tackling the task of reeling them in. 102-104 - Scott E. Hanselman, David Przybyla:
Printing in today's academic labs: not exactly what Gutenberg had in mind. 105-108 - Alan Hebert, Allan Chen:
A new collaborative software package: TeamSpace at Stanford University. 109-112 - Richard A. Henders, Bill Opdyke:
Detecting intruders on a campus network: might the threat be coming from within? 113-117 - Motohiro Ichikawa, Yutaka Nakamura, Eiji Kawai, Kazutoshi Fujikawa, Hideki Sunahara:
NAS: the NAIST user authorization management system for network accesses in consideration of system administration volunteers. 118-121 - Kenneth Janz, Emily Gruenert:
Developing a comprehensive communication strategy to meet the needs of various stakeholder groups. 122-129 - Carol Jarom, Beth Miller:
Students: heal thyself. 130-131 - Kathy Kirchner:
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. 132-137 - Simon Kissler, Owen Hoyt:
Using thin client technology to reduce complexity and cost. 138-140 - Brandon Koeller, Karalee Woody:
Imaging, security, configuration, and maintenance for the masses. 141-146 - Hidekatsu Koike, Takahiko Ishikawa, Kiyoshi Akama, Masaki Chiba, Katsunori Miura:
Developing an e-learning System which enhances students' academic motivation. 147-150 - Adam Krob, Kris Koenig:
Stemming the tide: laptop support without a mandate. 151-153 - Cara Lane, Karalee Woody, Greg Yamashiro:
Mapping the changing technological landscape: The university of Washington's 2005 faculty and student surveys on educational technology. 154-159 - Lynda S. LaRoche, Michael V. Whitesell, Frank E. Gilbert, Angela P. Smock:
Creative action teams: innovative opportunities for team work. 160-164 - E. Axel Larsson:
A case study: implementing novell identity management at Drew University. 165-170 - Claire C. Lassalle, Guy J. Lavergne:
Sharing knowledge with peers: return on your investment. 171-174 - David E. Alexander, Claire C. Lassalle, Lori C. Steib:
Manning the boat with a diverse (non-traditional) crew. 175-178 - Michael Lazenka:
The evolution of software distribution: where did we come from and where are we heading? 179-183 - Judith Oates Lewandowski:
Creating a culture of technical caution: addressing the issues of security, privacy protection and the ethical use of technology. 184-187 - Stephen G. Lewis, Sara K. Rodgers:
Universal imaging: revolutionizing desktop support. 188-191 - Christine Arteaga, Terri Lucas:
So many labs: so little time. 192-196 - David P. Lytle, Veronica Resendez, Robert August:
Security in the residential network. 197-201 - Amy Magno, Thomas Bohlke:
From 0 - 60 in 4.2 seconds supporting the RESNET. 202-204 - Joni Mason, Marilee Tuomanen:
TECH spyware raid: the PEA matrix. 205-206 - Hideo Masuda, Akinori Saitoh, Michio Nakanishi, Seigo Yasutome:
Diskless linux system with unionfs for an educational computer center. 207-210 - Sylvia Maxwell, Regina Davis:
From soup to nuts the comprehensive IT help desk. 211-213 - Owen G. McGrath:
Gauging adoptability: a case study of e-portfolio template development. 214-217 - Jeni McIntosh-Elkins, Mike Rabe:
THE fish! philosophy®: customer service from the fishbow. 218-223 - Karen McRitchie:
Navigating the great learning barrier reef: active training ideas to make learning fun! 224-227 - Patti Mitch:
Pooling efforts to cast for better student employees. 228-232 - Brien G. Muller, Mark A. Bauer:
Is your resNet support boat sinking?: try outsourcing! 233-236 - Joseph M. Murphy:
The water is wide: network security at Kenyon College, 1995-2005. 237-240 - Ben Salzberg, Trevor M. Murphy:
LaTeX: when word fails you. 241-243 - Trevor M. Murphy:
Multiple solutions for digitizing equations for students. 244-246 - Scott A. Myron, Richard Knepper, Matthew R. Link, Craig A. Stewart:
PubsOnline: open source bibliography database. 247-249 - Rick Neal:
No parking!: (and other library technology quandaries). 250-252 - Karla Nelson, Tammie Kramolis, Teresa Kramolis:
Open your eyes...speak your mind...help desk communicating. 253-256 - Dave Nevin, Mary A. Brock, Christian J. Sinnett:
New customers, new challenges, new structure: realigning support to survive massive growth. 257-261 - Ron Nichols, Karl Hassler:
Time To start charging for cleaning student computers? 262-265 - Cathy O'Bryan:
Online and instructor-led technical training: a charge-back model that works! 266-269 - Kerrie O'Connor, Anne Valerio, Debra Dexter:
Providing technology orientation for new faculty and staff. 270-272 - Jim Osborn:
Scheduling student employees doesn't have to make you crazy. 273-276 - Jim Osborn:
Supervising students in satellite locations: overlords need minions! 277-282 - Makoto Otani, Katsuhiko Eguchi, Hirofumi Eto, Kenzi Watanabe, Shin-ichi Tadaki, Yoshiaki Watanabe:
Implementation of IPv6 functions for a network user authentication system opengate. 283-286 - Susan Owen, Kenneth Janz:
Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities. 287-293 - Cherry Keahey Owen:
QUICK scheduler a time-saving tool for scheduling class sections. 294-298 - Alfred Padeletti, Berthenia Coltrane, Richard Kline:
Customer service: help for the help desk. 299-304 - Vivian Pair, Debby Boyle:
Internal and external communication and collaboration: building a strong help desk environment. 305-309 - Donna M. Patterson, Lanie Steinwart:
Classroom technology: assisting faculty in finding weapons of mass instruction. 310-311 - Rita Pavolka, Veronica Mount, Amy Neymeyr, Carol Rhodes:
From waterfall to rapid prototyping: supporting enterprise-wide adoption of the oncourse collaboration and learning (CL) environment at Indiana University. 312-319 - Teresa K. Pearson:
Schooling our consultants for a sea of residents. 320-325 - Jerry Ringel, Andrea L. Mox, Jason Musselman:
Desktop management: reeling in the great white whale. 326-332 - John V. Samuel, Takuya Noguchi:
Higher quality for less: IT user surveys over the web. 333-335 - Anita Schwartz, Cindy Guerrazzi:
You can never be too thin: skinny-client technology. 336-337 - Doug L. Simpson:
Content for one: developing a personal content management system. 338-342 - Jeff Smith:
LabDisplay: bringing computer lab management into the new millennium. 343-348 - Jolanta Soltis, Pritesh P. Patel, Brian Whitworth:
Designing a new employee orientation (NEO) system. 349-352 - Amanda Spear:
If you build it, they will come: implementing a distributed desktop support program that works. 353-355 - Russell Sprague:
Revision control practices applied to computer configurations. 356-359 - Mike Stanley:
Doing more with less: departmental labs support. 360-365 - Rachael Stanley:
Computer lab management: serving our customers through communication. 366-371 - Robert Strazzarino, Tyson R. Henry:
Volunteerism: a new idea for filling university information technology needs. 372-375 - Cathy A. Tabor, Patricia G. DeWalt:
IT open house: what it can do for your organization. 376-379 - Kim Todd, Lori Mardis, Patricia Wyatt:
We've come a long way, baby!: but where women and technology are concerned, have we really? 380-387 - Kim Todd, Tabatha Verbick:
Baiting the hook: catching and keeping quality student employees through professional development and non-numeric incentives. 388-394 - Kim Todd, Lori Mardis, Patricia Wyatt:
Synergy in action: when information systems and library services collaborate to create successful client-centered computing labs. 395-400 - Joana Trimble:
The I.T. circuit certificate: training for the future. 401-404 - Patrick Valiquette, Myra Williams, Nancy P. Kutner, Ed Seeger:
Rensselaer's mobile computing program a whale of an idea! 405-410 - Michael Vedders, Paul Boyum:
Helping students help themselves: malware removal. 411-414 - Tabatha Verbick, Merlin Miller:
PERTs: the support side solution to residential computing. 415-420 - Benjamin Villanueva, Brett Cook:
Providing students 24/7 virtual access and hands-on training using vmware GSX server. 421-425 - M. Scott Walters:
NUBB: a network usage-based billing system. 426-429 - Janice Ward:
Reeling in new ideas for training student support consultants. 430-434 - John S. Wasileski:
Learning organization principles & project management. 435-439 - Stephen Wassef, Rodrigo Reis, Dragan Lazin:
ResNet management: Wayne State University's experience supporting cisco clean access agent. 440-446 - Kate Webster, David Dyar:
Using a database-driven website to track sensitive data use. 447-449 - Michael White, Jim Matson:
Projectors, laptops, and remotes, oh my!: taming the lions and tigers and bears of classroom technology-the UWF model. 450-452 - Karalee Woody, Brandon Koeller, Damien Koemans:
Advanced technologies studios. 453-455 - Takashi Yamanoue, Michio Nakanishi, Atsushi Nakamura, Izumi Fuse, Ikuya Murata, Shozo Fukada, Takahiro Tagawa, Tatsumi Takeo, Shigeto Okabe, Tsuneo Yamada:
Digital video clips covering computer ethics in higher education. 456-461 - Mike Yohe, Rick AmRhein:
I.T.'s not your parents' library: no box required. 462-465
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