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@article{DBLP:journals/itp/MollaDDT24,
  author       = {Alemayehu Molla and
                  Sophia Xiaoxia Duan and
                  Hepu Deng and
                  Richard Tay},
  title        = {The effects of digital platform expectations, information schema congruity
                  and behavioural factors on mobility as a service (MaaS) adoption},
  journal      = {Inf. Technol. People},
  volume       = {37},
  number       = {1},
  pages        = {81--109},
  year         = {2024},
  url          = {https://doi.org/10.1108/ITP-03-2022-0226},
  doi          = {10.1108/ITP-03-2022-0226},
  timestamp    = {Thu, 29 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/itp/MollaDDT24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jocsap/SeidPB24,
  author       = {Elias Seid and
                  Oliver Popov and
                  Fredrik Blix},
  title        = {Security Attack Behavioural Pattern Analysis for Critical Service
                  Providers},
  journal      = {J. Cybersecur. Priv.},
  volume       = {4},
  number       = {1},
  pages        = {55--75},
  year         = {2024},
  url          = {https://doi.org/10.3390/jcp4010004},
  doi          = {10.3390/JCP4010004},
  timestamp    = {Fri, 17 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jocsap/SeidPB24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/agis/HanWBM23,
  author       = {Jiuying Han and
                  Neng Wan and
                  Simon C. Brewer and
                  Marta McCrum},
  title        = {Spatial access to Emergency General Surgery {(EGS)} services and {EGS}
                  bypass behaviours in California},
  journal      = {Ann. {GIS}},
  volume       = {29},
  number       = {1},
  pages        = {75--85},
  year         = {2023},
  url          = {https://doi.org/10.1080/19475683.2023.2165546},
  doi          = {10.1080/19475683.2023.2165546},
  timestamp    = {Sat, 13 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/agis/HanWBM23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ecra/WangZH23,
  author       = {Min Wang and
                  Lindu Zhao and
                  Michael Herty},
  title        = {Logistics service sharing of sellers on an e-commerce platform considering
                  the behaviour of carbon emission pooling},
  journal      = {Electron. Commer. Res. Appl.},
  volume       = {59},
  pages        = {101267},
  year         = {2023},
  url          = {https://doi.org/10.1016/j.elerap.2023.101267},
  doi          = {10.1016/J.ELERAP.2023.101267},
  timestamp    = {Sat, 12 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ecra/WangZH23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmc/ChungYC23,
  author       = {Hee Chung Chung and
                  Sung{-}Byung Yang and
                  Namho Chung},
  title        = {Tourism experience and quality of life: the roles of autobiographical
                  memory and social networking service posting behaviour},
  journal      = {Int. J. Mob. Commun.},
  volume       = {22},
  number       = {2},
  pages        = {125--155},
  year         = {2023},
  url          = {https://doi.org/10.1504/IJMC.2023.132570},
  doi          = {10.1504/IJMC.2023.132570},
  timestamp    = {Wed, 06 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijmc/ChungYC23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmor/DhibarJ23,
  author       = {Sibasish Dhibar and
                  Madhu Jain},
  title        = {Strategic behaviour for {M/M/1} double orbit retrial queue with imperfect
                  service and vacation},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {25},
  number       = {3},
  pages        = {369--385},
  year         = {2023},
  url          = {https://doi.org/10.1504/IJMOR.2023.132479},
  doi          = {10.1504/IJMOR.2023.132479},
  timestamp    = {Mon, 27 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmor/DhibarJ23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/pubtrans/ChenCC23,
  author       = {Angela Hsiang{-}Ling Chen and
                  Kuangnen Cheng and
                  Wan{-}Ju Chang},
  title        = {Unravelling commuters' modal splitting behaviour in mass transportation
                  service operation},
  journal      = {Public Transp.},
  volume       = {15},
  number       = {3},
  pages        = {813--838},
  year         = {2023},
  url          = {https://doi.org/10.1007/s12469-023-00330-x},
  doi          = {10.1007/S12469-023-00330-X},
  timestamp    = {Sun, 31 Dec 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/pubtrans/ChenCC23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsie/ZhangZ23,
  author       = {Zhule Zhang and
                  Ningchang Zhou},
  editor       = {Lakhmi C. Jain and
                  Valentina Emilia Balas and
                  Qun Wu and
                  Fuqian Shi},
  title        = {The Design of Undergraduate Students' Learning Product Service System
                  Based on User Behavioural Persuasion},
  booktitle    = {Design Studies and Intelligence Engineering - Proceedings of {DSIE}
                  2023, Hangzhou, China, 28-29 October 2023},
  series       = {Frontiers in Artificial Intelligence and Applications},
  volume       = {383},
  pages        = {1071--1082},
  publisher    = {{IOS} Press},
  year         = {2023},
  url          = {https://doi.org/10.3233/FAIA231522},
  doi          = {10.3233/FAIA231522},
  timestamp    = {Fri, 23 Feb 2024 11:12:02 +0100},
  biburl       = {https://dblp.org/rec/conf/dsie/ZhangZ23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/candie/JiWPL22,
  author       = {Menglei Ji and
                  Shanshan Wang and
                  Chun Peng and
                  Jinlin Li},
  title        = {Two-stage robust telemedicine assignment problem with uncertain service
                  duration and no-show behaviours},
  journal      = {Comput. Ind. Eng.},
  volume       = {169},
  pages        = {108226},
  year         = {2022},
  url          = {https://doi.org/10.1016/j.cie.2022.108226},
  doi          = {10.1016/J.CIE.2022.108226},
  timestamp    = {Fri, 08 Jul 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/candie/JiWPL22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/hij/HjelmH22,
  author       = {Katarina Hjelm and
                  Lena Hedlund},
  title        = {Internet-of-Things (IoT) in healthcare and social services - experiences
                  of a sensor system for notifications of deviant behaviours in the
                  home from the users' perspective},
  journal      = {Health Informatics J.},
  volume       = {28},
  number       = {1},
  pages        = {146045822210755},
  year         = {2022},
  url          = {https://doi.org/10.1177/14604582221075562},
  doi          = {10.1177/14604582221075562},
  timestamp    = {Thu, 22 Sep 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/hij/HjelmH22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijiscm/GilalAGDG22,
  author       = {Faheem Gul Gilal and
                  Zubaida Ashraf and
                  Rukhsana Gul Gilal and
                  Sarfraz Ahmed Dakhan and
                  Naeem Gul Gilal},
  title        = {Employee engagement and extra-role service behaviour in the retail
                  banking industry: a moderated mediation model of job autonomy and
                  job passion},
  journal      = {Int. J. Inf. Syst. Chang. Manag.},
  volume       = {13},
  number       = {1},
  pages        = {73--92},
  year         = {2022},
  url          = {https://doi.org/10.1504/IJISCM.2022.10052219},
  doi          = {10.1504/IJISCM.2022.10052219},
  timestamp    = {Mon, 19 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijiscm/GilalAGDG22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmor/AyyappanT22,
  author       = {G. Ayyappan and
                  K. Thilagavathy},
  title        = {Analysis of \emph{MAP}/\emph{PH}\({}_{\mbox{1}}\)\emph{\({}^{\mbox{E}}\)},
                  \emph{PH}\({}_{\mbox{2}}\)\emph{\({}^{\mbox{O}}\)}/1 queue with standby
                  server, second optional service, variant arrival rate, Bernoulli schedule
                  vacation, impatient behaviour of customers, breakdown, essential and
                  optional repair},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {23},
  number       = {2},
  pages        = {147--214},
  year         = {2022},
  url          = {https://doi.org/10.1504/IJMOR.2021.10043003},
  doi          = {10.1504/IJMOR.2021.10043003},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmor/AyyappanT22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmor/MezianiRR22,
  author       = {Kamel Meziani and
                  Fazia Rahmoune and
                  Mohammed Said Radjef},
  title        = {Service pricing and customer behaviour strategies of Stackelberg's
                  equilibrium in an unobservable Markovian queue with unreliable server
                  and delayed repairs},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {21},
  number       = {3},
  pages        = {281--304},
  year         = {2022},
  url          = {https://doi.org/10.1504/IJMOR.2022.122216},
  doi          = {10.1504/IJMOR.2022.122216},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmor/MezianiRR22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijthi/AhmedSSS22,
  author       = {K. A. Asraar Ahmed and
                  Anoop Kumar Sahu and
                  Atul Kumar Sahu and
                  Nitin Kumar Sahu},
  title        = {Quantify the Behaviour Intention of Individuals to Control {SC} Performance
                  by Exploring Cloud Storage Services: An Extended {UTAUT2} Approach},
  journal      = {Int. J. Technol. Hum. Interact.},
  volume       = {18},
  number       = {7},
  pages        = {1--28},
  year         = {2022},
  url          = {https://doi.org/10.4018/ijthi.306227},
  doi          = {10.4018/IJTHI.306227},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijthi/AhmedSSS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsit/PakeerathanSRPN22,
  author       = {Thukaraka Pakeerathan and
                  Thenusan Santhirakumar and
                  Dilani Rajendren and
                  Amal Shegan Perera and
                  Su Nguyen},
  title        = {Driving Behaviour Analysis using Low Sampling {GPS} Trajectories of
                  Ride-hailing Services},
  booktitle    = {5th International Conference on Data Science and Information Technology,
                  {DSIT} 2022, Shanghai, China, July 22-24, 2022},
  pages        = {1--9},
  publisher    = {{IEEE}},
  year         = {2022},
  url          = {https://doi.org/10.1109/DSIT55514.2022.9943906},
  doi          = {10.1109/DSIT55514.2022.9943906},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/dsit/PakeerathanSRPN22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/isaims/DuY22,
  author       = {Sijia Du and
                  Jia Yan},
  title        = {A Study on the Demand and the Influencing Factors of Smart Healthcare
                  Services for the Elderly in Harbin: Based on The Anderson Health Behaviour
                  Model},
  booktitle    = {3rd International Symposium on Artificial Intelligence for Medicine
                  Sciences, {ISAIMS} 2022, Amsterdam, The Netherlands, October 13-15,
                  2022},
  pages        = {573--578},
  publisher    = {{ACM}},
  year         = {2022},
  url          = {https://doi.org/10.1145/3570773.3570875},
  doi          = {10.1145/3570773.3570875},
  timestamp    = {Sun, 25 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/isaims/DuY22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/whiceb/WeiYZ22,
  author       = {Yuhan Wei and
                  Xiangbin Yan and
                  Tingting Zhang},
  title        = {Patients' Selection Behaviour of Healthcare Service Channels in the
                  Context of Online and Offline Integration},
  booktitle    = {The 21st Wuhan International Conference on E-Business, {WHICEB} 2022,
                  Wuhan, China, 27-29 May 2022},
  pages        = {76},
  publisher    = {Association for Information Systems},
  year         = {2022},
  url          = {https://aisel.aisnet.org/whiceb2022/76},
  timestamp    = {Thu, 15 Jun 2023 15:22:47 +0200},
  biburl       = {https://dblp.org/rec/conf/whiceb/WeiYZ22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/el/TuCH21,
  author       = {Yun{-}Fang Tu and
                  Shao{-}Chen Chang and
                  Gwo{-}Jen Hwang},
  title        = {Analysing reader behaviours in self-service library stations using
                  a bibliomining approach},
  journal      = {Electron. Libr.},
  volume       = {39},
  number       = {1},
  pages        = {1--16},
  year         = {2021},
  url          = {https://doi.org/10.1108/EL-01-2020-0004},
  doi          = {10.1108/EL-01-2020-0004},
  timestamp    = {Thu, 27 May 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/el/TuCH21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmor/AzhagappanD21,
  author       = {Arumugam Azhagappan and
                  Thirunavukkarasu Deepa},
  title        = {Transient behaviour of a Markovian vacation queue with re-service
                  balking control of admission closedown and setup times},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {19},
  number       = {1},
  pages        = {19--44},
  year         = {2021},
  url          = {https://doi.org/10.1504/IJMOR.2021.115445},
  doi          = {10.1504/IJMOR.2021.115445},
  timestamp    = {Mon, 19 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijmor/AzhagappanD21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmor/KumarGB21,
  author       = {Rajesh Kumar and
                  Souvik Ghosh and
                  Abhijit Datta Banik},
  title        = {Numerical study on transient behaviour of finite bulk arrival or service
                  queues with multiple working vacations},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {18},
  number       = {3},
  pages        = {384--403},
  year         = {2021},
  url          = {https://doi.org/10.1504/IJMOR.2021.113586},
  doi          = {10.1504/IJMOR.2021.113586},
  timestamp    = {Tue, 16 Apr 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijmor/KumarGB21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/imds/JiaCH21,
  author       = {Jingwen Jia and
                  Namho Chung and
                  Jooyoung Hwang},
  title        = {Assessing the hotel service robot interaction on tourists' behaviour:
                  the role of anthropomorphism},
  journal      = {Ind. Manag. Data Syst.},
  volume       = {121},
  number       = {6},
  pages        = {1457--1478},
  year         = {2021},
  url          = {https://doi.org/10.1108/IMDS-11-2020-0664},
  doi          = {10.1108/IMDS-11-2020-0664},
  timestamp    = {Thu, 29 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/imds/JiaCH21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hci/ZhuL21,
  author       = {Chunxiao Zhu and
                  Honglei Lu},
  editor       = {Pei{-}Luen Patrick Rau},
  title        = {A Step Towards Inclusive Design and Cross-cultural Communication:
                  Rethinking the Design of Public Bus Services in Hefei Based on the
                  Behaviour of International Student Users},
  booktitle    = {Cross-Cultural Design. Applications in Arts, Learning, Well-being,
                  and Social Development - 13th International Conference, {CCD} 2021,
                  Held as Part of the 23rd {HCI} International Conference, {HCII} 2021,
                  Virtual Event, July 24-29, 2021, Proceedings, Part {II}},
  series       = {Lecture Notes in Computer Science},
  volume       = {12772},
  pages        = {454--467},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-030-77077-8\_34},
  doi          = {10.1007/978-3-030-77077-8\_34},
  timestamp    = {Thu, 29 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hci/ZhuL21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hicss/McKennaMT21,
  author       = {Brad McKenna and
                  Petri M{\"{a}}kinen and
                  Tuure Tuunanen},
  title        = {Switching Behaviour in Smart Phone Messaging Services - It's a Question
                  of Context, Content, and Features of the Service},
  booktitle    = {54th Hawaii International Conference on System Sciences, {HICSS} 2021,
                  Kauai, Hawaii, USA, January 5, 2021},
  pages        = {1--10},
  publisher    = {ScholarSpace},
  year         = {2021},
  url          = {https://hdl.handle.net/10125/70761},
  timestamp    = {Wed, 04 May 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/hicss/McKennaMT21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icits2/Lodeiros-Zubiria21,
  author       = {Manuel Luis Lodeiros{-}Zubiria},
  editor       = {{\'{A}}lvaro Rocha and
                  Carlos Ferr{\'{a}}s and
                  Paulo Carlos L{\'{o}}pez{-}L{\'{o}}pez and
                  Teresa Guarda},
  title        = {Customer Engagement Behaviour Through Satisfaction and Service Quality
                  in Digital Multi-platform Banking: {A} Proposal from Peru},
  booktitle    = {Information Technology and Systems - {ICITS} 2021, Pen{\'{\i}}nsula
                  de Santa Elena, Ecuador, February 10-12, 2021, Volume 2},
  series       = {Advances in Intelligent Systems and Computing},
  volume       = {1331},
  pages        = {198--207},
  publisher    = {Springer},
  year         = {2021},
  url          = {https://doi.org/10.1007/978-3-030-68418-1\_20},
  doi          = {10.1007/978-3-030-68418-1\_20},
  timestamp    = {Sun, 16 May 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icits2/Lodeiros-Zubiria21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/tale/CheungT21,
  author       = {Ho Ching Cheung and
                  Alex Wing Cheung Tse},
  title        = {Hong Kong Science In-service Teachers' Behavioural Intention towards
                  {STEM} Education and Their Technological Pedagogical Content Knowledge
                  {(TPACK)}},
  booktitle    = {2021 {IEEE} International Conference on Engineering, Technology {\&}
                  Education (TALE), Wuhan, Hubei Province, China, December 5-8, 2021},
  pages        = {630--637},
  publisher    = {{IEEE}},
  year         = {2021},
  url          = {https://doi.org/10.1109/TALE52509.2021.9678933},
  doi          = {10.1109/TALE52509.2021.9678933},
  timestamp    = {Mon, 31 Jan 2022 10:55:34 +0100},
  biburl       = {https://dblp.org/rec/conf/tale/CheungT21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ctw/ButlerHC20,
  author       = {Philip C. Butler and
                  Robert C. Honey and
                  Sabrina R. Cohen{-}Hatton},
  title        = {Development of a behavioural marker system for incident command in
                  the {UK} fire and rescue service: {THINCS}},
  journal      = {Cogn. Technol. Work.},
  volume       = {22},
  number       = {1},
  pages        = {1--12},
  year         = {2020},
  url          = {https://doi.org/10.1007/s10111-019-00539-6},
  doi          = {10.1007/S10111-019-00539-6},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ctw/ButlerHC20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijcat/LiuYZ20,
  author       = {Ying Liu and
                  Miao Yu and
                  Tao Zou},
  title        = {Waiting time influence on customer repeated behaviour in chat service
                  systems with staffing policy},
  journal      = {Int. J. Comput. Appl. Technol.},
  volume       = {62},
  number       = {3},
  pages        = {216--226},
  year         = {2020},
  url          = {https://doi.org/10.1504/IJCAT.2020.106588},
  doi          = {10.1504/IJCAT.2020.106588},
  timestamp    = {Thu, 17 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijcat/LiuYZ20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijdats/Fotiadis20,
  author       = {Thomas Fotiadis},
  title        = {A study of the effect of customer citizenship behaviour on service
                  quality, purchase intentions and customer satisfaction},
  journal      = {Int. J. Data Anal. Tech. Strateg.},
  volume       = {12},
  number       = {4},
  pages        = {349--366},
  year         = {2020},
  url          = {https://doi.org/10.1504/IJDATS.2020.111496},
  doi          = {10.1504/IJDATS.2020.111496},
  timestamp    = {Wed, 13 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijdats/Fotiadis20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/BravoABLS20,
  author       = {Xavier Amores Bravo and
                  Anna Arbuss{\`{a}} and
                  Andrea Bikfalvi and
                  Josep Llach and
                  Marc Saez},
  title        = {Innovative behaviour and the performance of technology-based knowledge-intensive
                  business services: an empirical study},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {26},
  number       = {1},
  pages        = {38--57},
  year         = {2020},
  url          = {https://doi.org/10.1504/IJSTM.2020.105397},
  doi          = {10.1504/IJSTM.2020.105397},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/BravoABLS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/imcs/DzidzahKA20,
  author       = {Esther Dzidzah and
                  Kwame Owusu Kwateng and
                  Benjamin Kofi Asante},
  title        = {Security behaviour of mobile financial service users},
  journal      = {Inf. Comput. Secur.},
  volume       = {28},
  number       = {5},
  pages        = {719--741},
  year         = {2020},
  url          = {https://doi.org/10.1108/ICS-02-2020-0021},
  doi          = {10.1108/ICS-02-2020-0021},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/imcs/DzidzahKA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/irmj/ChengCL20,
  author       = {Kuo{-}Tai Cheng and
                  Yuan{-}Chieh Chang and
                  Changyen Lee},
  title        = {The Effect of Public Service Motivation at Individual, Group, and
                  Organisational Levels of Citizenship Behaviour},
  journal      = {Inf. Resour. Manag. J.},
  volume       = {33},
  number       = {1},
  pages        = {39--58},
  year         = {2020},
  url          = {https://doi.org/10.4018/IRMJ.2020010103},
  doi          = {10.4018/IRMJ.2020010103},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/irmj/ChengCL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isj/ChenOWPD20,
  author       = {Renee Rui Chen and
                  Carol Xiaojuan Ou and
                  Wei Wang and
                  Zhuo Peng and
                  Robert M. Davison},
  title        = {Moving beyond the direct impact of using {CRM} systems on frontline
                  employees' service performance: The mediating role of adaptive behaviour},
  journal      = {Inf. Syst. J.},
  volume       = {30},
  number       = {3},
  pages        = {458--491},
  year         = {2020},
  url          = {https://doi.org/10.1111/isj.12265},
  doi          = {10.1111/ISJ.12265},
  timestamp    = {Tue, 12 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/isj/ChenOWPD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jaihc/DingYLX20,
  author       = {Tao Ding and
                  Guangrong Yan and
                  Yi Lei and
                  Xiangyu Xu},
  title        = {A niching behaviour-based algorithm for multi-level manufacturing
                  service composition optimal-selection},
  journal      = {J. Ambient Intell. Humaniz. Comput.},
  volume       = {11},
  number       = {3},
  pages        = {1177--1189},
  year         = {2020},
  url          = {https://doi.org/10.1007/s12652-019-01250-0},
  doi          = {10.1007/S12652-019-01250-0},
  timestamp    = {Wed, 19 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jaihc/DingYLX20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/closer/HuynhR20,
  author       = {Vu San Ha Huynh and
                  Milena Radenkovic},
  editor       = {Donald Ferguson and
                  Markus Helfert and
                  Claus Pahl},
  title        = {Leveraging Social Behaviour of Users Mobility and Interests for Improving
                  QoS and Energy Efficiency of Content Services in Mobile Community
                  Edge-clouds},
  booktitle    = {Proceedings of the 10th International Conference on Cloud Computing
                  and Services Science, {CLOSER} 2020, Prague, Czech Republic, May 7-9,
                  2020},
  pages        = {382--389},
  publisher    = {{SCITEPRESS}},
  year         = {2020},
  url          = {https://doi.org/10.5220/0009415103820389},
  doi          = {10.5220/0009415103820389},
  timestamp    = {Mon, 21 Mar 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/closer/HuynhR20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icete/OliveiraAS20,
  author       = {Alan Oliveira and
                  Ana Azevedo and
                  Selma Maria da Silva},
  editor       = {Marten van Sinderen and
                  Mohammad S. Obaidat and
                  Jalel Ben{-}Othman},
  title        = {Streaming Services Consumer Behaviour: {A} Netflix User Case Study
                  in Brazil and Portugal},
  booktitle    = {Proceedings of the 17th International Joint Conference on e-Business
                  and Telecommunications, {ICETE} 2020 - Volume 3: ICE-B, Lieusaint,
                  Paris, France, July 8-10, 2020},
  pages        = {173--180},
  publisher    = {ScitePress},
  year         = {2020},
  url          = {https://doi.org/10.5220/0010014801730180},
  doi          = {10.5220/0010014801730180},
  timestamp    = {Thu, 24 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icete/OliveiraAS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icmhi/ArumugamA20,
  author       = {Thilageswary Arumugam and
                  Shamini Arumugam},
  title        = {Behavioural Understanding of Hospital Service Quality: Organisational
                  Learning and Organisational Innovativeness},
  booktitle    = {{ICMHI} 2020: 4th International Conference on Medical and Health Informatics,
                  Kamakura City, Japan, August, 2020},
  pages        = {186--194},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3418094.3418104},
  doi          = {10.1145/3418094.3418104},
  timestamp    = {Wed, 03 Nov 2021 13:17:13 +0100},
  biburl       = {https://dblp.org/rec/conf/icmhi/ArumugamA20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/persuasive/EnwaldEHH20,
  author       = {Heidi P. K. Enwald and
                  Kristina Eriksson{-}Backa and
                  Noora Hirvonen and
                  Isto Huvila},
  editor       = {Mette Skov and
                  Lykke Brogaard Bertel and
                  Sandra Burri Gram{-}Hansen and
                  Rita Orj},
  title        = {Taking Health Information Behaviour into Account in User-Centered
                  Design of e-health Services - Findings from an Ongoing Research Project},
  booktitle    = {15th International Conference on Persuasive Technology, Adjunct Proceedings
                  {(PERSUASIVE} 2020), Aalborg, Denmark, April 20th - 23rd, 2020},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {2629},
  publisher    = {CEUR-WS.org},
  year         = {2020},
  url          = {https://ceur-ws.org/Vol-2629/5\_poster\_enwald.pdf},
  timestamp    = {Fri, 10 Mar 2023 16:23:14 +0100},
  biburl       = {https://dblp.org/rec/conf/persuasive/EnwaldEHH20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/raid/Ah-FatHMBN20,
  author       = {Patrick Ah{-}Fat and
                  Michael Huth and
                  Rob Mead and
                  Tim Burrell and
                  Joshua Neil},
  editor       = {Manuel Egele and
                  Leyla Bilge},
  title        = {Effective Detection of Credential Thefts from Windows Memory: Learning
                  Access Behaviours to Local Security Authority Subsystem Service},
  booktitle    = {23rd International Symposium on Research in Attacks, Intrusions and
                  Defenses, {RAID} 2020, San Sebastian, Spain, October 14-15, 2020},
  pages        = {181--194},
  publisher    = {{USENIX} Association},
  year         = {2020},
  url          = {https://www.usenix.org/conference/raid2020/presentation/ah-fat},
  timestamp    = {Mon, 11 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/raid/Ah-FatHMBN20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bjet/UrsavasYB19,
  author       = {{\"{O}}mer Faruk Ursavas and
                  Yasin Yal{\c{c}}in and
                  Eda Bakir},
  title        = {The effect of subjective norms on preservice and in-service teachers'
                  behavioural intentions to use technology: {A} multigroup multimodel
                  study},
  journal      = {Br. J. Educ. Technol.},
  volume       = {50},
  number       = {5},
  pages        = {2501--2519},
  year         = {2019},
  url          = {https://doi.org/10.1111/bjet.12834},
  doi          = {10.1111/BJET.12834},
  timestamp    = {Tue, 14 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bjet/UrsavasYB19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cluster/PanMZ19,
  author       = {Xinyu Pan and
                  Jing{-}zhong Ma and
                  Daozhi Zhao},
  title        = {Study on pricing behaviour and capacity allocation of cloud manufacturing
                  service platform},
  journal      = {Clust. Comput.},
  volume       = {22},
  number       = {6},
  pages        = {14701--14707},
  year         = {2019},
  url          = {https://doi.org/10.1007/s10586-018-2381-y},
  doi          = {10.1007/S10586-018-2381-Y},
  timestamp    = {Tue, 29 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cluster/PanMZ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijbis/GuptaV19,
  author       = {Ruchika Gupta and
                  Siddharth Varma},
  title        = {A structural equation model to assess behavioural intention to use
                  biometric enabled e-banking services in India},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {31},
  number       = {4},
  pages        = {555--572},
  year         = {2019},
  url          = {https://doi.org/10.1504/IJBIS.2019.101586},
  doi          = {10.1504/IJBIS.2019.101586},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijbis/GuptaV19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijict/QinZ19,
  author       = {Jiwei Qin and
                  Qinghua Zheng},
  title        = {Modelling of learner behaviour in massive open online video-on-demand
                  services},
  journal      = {Int. J. Inf. Commun. Technol.},
  volume       = {14},
  number       = {4},
  pages        = {499--511},
  year         = {2019},
  url          = {https://doi.org/10.1504/IJICT.2019.101867},
  doi          = {10.1504/IJICT.2019.101867},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijict/QinZ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijpr/PanDWYY19,
  author       = {Jinxin Pan and
                  Shuai Ding and
                  Desheng Wu and
                  Shanlin Yang and
                  Jun Yang},
  title        = {Exploring behavioural intentions toward smart healthcare services
                  among medical practitioners: a technology transfer perspective},
  journal      = {Int. J. Prod. Res.},
  volume       = {57},
  number       = {18},
  pages        = {5801--5820},
  year         = {2019},
  url          = {https://doi.org/10.1080/00207543.2018.1550272},
  doi          = {10.1080/00207543.2018.1550272},
  timestamp    = {Tue, 23 Mar 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijpr/PanDWYY19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ires/Steinerova19,
  author       = {Jela Steinerov{\'{a}}},
  title        = {The societal impact of information behaviour research on the information
                  environment and library services},
  journal      = {Inf. Res.},
  volume       = {24},
  number       = {Supplement},
  year         = {2019},
  url          = {http://www.informationr.net/ir/24-4/colis/colis1905.html},
  timestamp    = {Fri, 31 Jan 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ires/Steinerova19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jcsm/LeZH19,
  author       = {Duc C. Le and
                  Nur Zincir{-}Heywood and
                  Malcolm I. Heywood},
  title        = {Unsupervised Monitoring of Networkand Service Behaviour Using SelfOrganizing
                  Maps},
  journal      = {J. Cyber Secur. Mobil.},
  volume       = {8},
  number       = {1},
  pages        = {15--52},
  year         = {2019},
  url          = {https://doi.org/10.13052/jcsm2245-1439.812},
  doi          = {10.13052/JCSM2245-1439.812},
  timestamp    = {Fri, 08 Dec 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jcsm/LeZH19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/pajais/LeungLL19,
  author       = {Nelson K. Y. Leung and
                  Sim Kim Lau and
                  Sim Yee Lau},
  title        = {A Study of Factors Influencing Green {IT} Practices, Buying and Subscription
                  Behaviours of Computer and Mobile Devices, and Streaming Services},
  journal      = {Pac. Asia J. Assoc. Inf. Syst.},
  volume       = {11},
  number       = {1},
  pages        = {4},
  year         = {2019},
  url          = {https://aisel.aisnet.org/pajais/vol11/iss1/4},
  timestamp    = {Thu, 23 Sep 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/pajais/LeungLL19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/smr/TretolaZ19,
  author       = {Giancarlo Tretola and
                  Eugenio Zimeo},
  title        = {Reactive behavioural adaptation of service compositions},
  journal      = {J. Softw. Evol. Process.},
  volume       = {31},
  number       = {11},
  year         = {2019},
  url          = {https://doi.org/10.1002/smr.2201},
  doi          = {10.1002/SMR.2201},
  timestamp    = {Fri, 06 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/smr/TretolaZ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/asist/HuvilaEELH19,
  author       = {Isto Huvila and
                  Heidi P. K. Enwald and
                  Kristina Eriksson{-}Backa and
                  Ying{-}Hsang Liu and
                  Noora Hirvonen},
  editor       = {Catherine Blake and
                  Cecelia M. Brown},
  title        = {Information behaviour and practises research informing technology
                  and service design},
  booktitle    = {Information... Anyone, Anywhere, Any Time, Any Way - Proceedings of
                  the 82nd ASIS{\&}T Annual Meeting, {ASIST} 2019, Melbourne, Australia,
                  October 19-23, 2019},
  series       = {Proc. Assoc. Inf. Sci. Technol.},
  volume       = {56},
  number       = {1},
  pages        = {541--545},
  publisher    = {Wiley},
  year         = {2019},
  url          = {https://doi.org/10.1002/pra2.86},
  doi          = {10.1002/PRA2.86},
  timestamp    = {Mon, 01 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/asist/HuvilaEELH19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mobiquitous/KpiebaarehWBHT19,
  author       = {Michael Y. Kpiebaareh and
                  Wei{-}Ping Wu and
                  Strato Bayitaa and
                  Charles R. Haruna and
                  Lawrence Tandoh},
  editor       = {H. Vincent Poor and
                  Zhu Han and
                  Dario Pompili and
                  Zhi Sun and
                  Miao Pan},
  title        = {User-connection behaviour analysis in service management using bipartite
                  labelled property graph},
  booktitle    = {MobiQuitous 2019, Proceedings of the 16th {EAI} International Conference
                  on Mobile and Ubiquitous Systems: Computing, Networking and Services,
                  Houston, Texas, USA, November 12-14, 2019},
  pages        = {318--327},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3360774.3360813},
  doi          = {10.1145/3360774.3360813},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/mobiquitous/KpiebaarehWBHT19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ccr/AbhishtaRN18,
  author       = {Abhishta Abhishta and
                  Roland van Rijswijk{-}Deij and
                  Lambert J. M. Nieuwenhuis},
  title        = {Measuring the impact of a successful DDoS attack on the customer behaviour
                  of managed {DNS} service providers},
  journal      = {Comput. Commun. Rev.},
  volume       = {48},
  number       = {5},
  pages        = {70--76},
  year         = {2018},
  url          = {https://doi.org/10.1145/3310165.3310175},
  doi          = {10.1145/3310165.3310175},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ccr/AbhishtaRN18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/informatics/KayserNBBVST18,
  author       = {Lars Kayser and
                  Christian N{\o}hr and
                  Pernille Bertelsen and
                  Lars Botin and
                  Sidsel Villumsen and
                  Chris Showell and
                  Paul Turner},
  title        = {Theory and Practice in Digital Behaviour Change: {A} Matrix Framework
                  for the Co-Production of Digital Services That Engage, Empower and
                  Emancipate Marginalised People Living with Complex and Chronic Conditions},
  journal      = {Informatics},
  volume       = {5},
  number       = {4},
  pages        = {41},
  year         = {2018},
  url          = {https://doi.org/10.3390/informatics5040041},
  doi          = {10.3390/INFORMATICS5040041},
  timestamp    = {Fri, 27 Dec 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/informatics/KayserNBBVST18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jcp/Alotaibi18,
  author       = {Mutlaq B. Alotaibi},
  title        = {Predicting Switching Behaviour of e-Service Users toward m-Services:
                  An Empirical Investigation},
  journal      = {J. Comput.},
  volume       = {13},
  number       = {1},
  pages        = {100--115},
  year         = {2018},
  url          = {https://doi.org/10.17706/jcp.13.1.100-115},
  doi          = {10.17706/JCP.13.1.100-115},
  timestamp    = {Thu, 25 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jcp/Alotaibi18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jors/WangDH18,
  author       = {Cheng Wang and
                  Lili Deng and
                  Yi Han},
  title        = {Optimal appointment reminder sending strategy for a single service
                  scenario with customer no-show behaviour},
  journal      = {J. Oper. Res. Soc.},
  volume       = {69},
  number       = {11},
  pages        = {1863--1875},
  year         = {2018},
  url          = {https://doi.org/10.1080/01605682.2017.1415639},
  doi          = {10.1080/01605682.2017.1415639},
  timestamp    = {Mon, 08 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jors/WangDH18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jossr/KhanK18,
  author       = {Mohd Afaq Khan and
                  Sablu Khan},
  title        = {Service Convenience and Post-Purchase Behaviour of Online Buyers:
                  An Empirical Study},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {167--188},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0006-x},
  doi          = {10.1007/S12927-018-0006-X},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KhanK18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/arso/AntonucciF18,
  author       = {Alessandro Antonucci and
                  Daniele Fontanelli},
  title        = {Towards a Predictive Behavioural Model for Service Robots in Shared
                  Environments},
  booktitle    = {2018 {IEEE} Workshop on Advanced Robotics and its Social Impacts,
                  {ARSO} 2018, Genova, Italy, September 27-29, 2018},
  pages        = {9--14},
  publisher    = {{IEEE}},
  year         = {2018},
  url          = {https://doi.org/10.1109/ARSO.2018.8625784},
  doi          = {10.1109/ARSO.2018.8625784},
  timestamp    = {Tue, 19 Jan 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/arso/AntonucciF18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigcomm/AbhishtaRN18,
  author       = {Abhishta and
                  Roland van Rijswijk{-}Deij and
                  Lambert J. M. Nieuwenhuis},
  editor       = {Maciej Korczynski and
                  Wojciech Mazurczyk and
                  Pedro Casas},
  title        = {Measuring the Impact of a Successful DDoS Attack on the Customer Behaviour
                  of Managed {DNS} Service Providers},
  booktitle    = {Proceedings of the 2018 Workshop on Traffic Measurements for Cybersecurity,
                  WTMC@SIGCOMM 2018, Budapest, Hungary, August 20, 2018},
  pages        = {1--7},
  publisher    = {{ACM}},
  year         = {2018},
  url          = {https://doi.org/10.1145/3229598.3229599},
  doi          = {10.1145/3229598.3229599},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/sigcomm/AbhishtaRN18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/tencon/AlbdairAK18,
  author       = {Mostfa Albdair and
                  Ronald G. Addie and
                  Alexander A. Kist},
  title        = {Better Service from Understanding the Social Network Behaviour in
                  the Internet},
  booktitle    = {{TENCON} 2018 - 2018 {IEEE} Region 10 Conference, Jeju, South Korea,
                  October 28-31, 2018},
  pages        = {838--843},
  publisher    = {{IEEE}},
  year         = {2018},
  url          = {https://doi.org/10.1109/TENCON.2018.8650301},
  doi          = {10.1109/TENCON.2018.8650301},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/tencon/AlbdairAK18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@phdthesis{DBLP:phd/gr/Lounis17,
  author       = {Stavros Lounis},
  title        = {Design of electronic services employing gamification: the impact of
                  game elements on user behaviour and motivation},
  school       = {Athens University Economics and Business, Greece},
  year         = {2017},
  url          = {http://hdl.handle.net/10442/hedi/42783},
  timestamp    = {Wed, 17 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/phd/gr/Lounis17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ajis/HossainHCA17,
  author       = {Mohammed Alamgir Hossain and
                  Mohammad Imran Hasan and
                  Caroline Chan and
                  Jashim Uddin Ahmed},
  title        = {Predicting User Acceptance and Continuance Behaviour Towards Location-based
                  Services: The Moderating Effect of Facilitating Conditions on Behavioural
                  Intention and Actual Use},
  journal      = {Australas. J. Inf. Syst.},
  volume       = {21},
  year         = {2017},
  url          = {https://journal.acs.org.au/index.php/ajis/article/view/1454},
  timestamp    = {Wed, 10 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ajis/HossainHCA17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/behaviourIT/AlharbiPD17,
  author       = {Nawaf Sulaiman Alharbi and
                  Maria Papadaki and
                  Paul Dowland},
  title        = {The impact of security and its antecedents in behaviour intention
                  of using e-government services},
  journal      = {Behav. Inf. Technol.},
  volume       = {36},
  number       = {6},
  pages        = {620--636},
  year         = {2017},
  url          = {https://doi.org/10.1080/0144929X.2016.1269198},
  doi          = {10.1080/0144929X.2016.1269198},
  timestamp    = {Tue, 16 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/behaviourIT/AlharbiPD17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/behaviourIT/ChungK17,
  author       = {Yang Woon Chung and
                  Taekyung Kim},
  title        = {Impact of using social network services on workplace ostracism, job
                  satisfaction, and innovative behaviour},
  journal      = {Behav. Inf. Technol.},
  volume       = {36},
  number       = {12},
  pages        = {1235--1243},
  year         = {2017},
  url          = {https://doi.org/10.1080/0144929X.2017.1369568},
  doi          = {10.1080/0144929X.2017.1369568},
  timestamp    = {Mon, 20 Sep 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/behaviourIT/ChungK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/el/XuTXAS17,
  author       = {Fang Xu and
                  Meng Tian and
                  Guohu Xu and
                  Brenda Reyes Ayala and
                  Wen Shen},
  title        = {Understanding Chinese users' switching behaviour of cloud storage
                  services},
  journal      = {Electron. Libr.},
  volume       = {35},
  number       = {2},
  pages        = {214--232},
  year         = {2017},
  url          = {https://doi.org/10.1108/EL-04-2016-0080},
  doi          = {10.1108/EL-04-2016-0080},
  timestamp    = {Fri, 03 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/el/XuTXAS17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijbis/KhaterHM17,
  author       = {Maamar Khater and
                  Salah{-}Eddine Habibeche and
                  Mimoun Malki},
  title        = {Behaviour approach for composite {OWL-S} services discovery},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {25},
  number       = {1},
  pages        = {55--70},
  year         = {2017},
  url          = {https://doi.org/10.1504/IJBIS.2017.10003905},
  doi          = {10.1504/IJBIS.2017.10003905},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijbis/KhaterHM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijhpcn/JoshiBRP17,
  author       = {Sujata Joshi and
                  Sanjay Bhatia and
                  Kiran Raikar and
                  Harmanpreet Pall},
  title        = {Customer experience and associated customer behaviour in end user
                  devices and technologies (smartphones, mobile internet, mobile financial
                  services)},
  journal      = {Int. J. High Perform. Comput. Netw.},
  volume       = {10},
  number       = {1/2},
  pages        = {118--126},
  year         = {2017},
  url          = {https://doi.org/10.1504/IJHPCN.2017.10003769},
  doi          = {10.1504/IJHPCN.2017.10003769},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijhpcn/JoshiBRP17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chiir/Brazier17,
  author       = {David Brazier},
  editor       = {Ragnar Nordlie and
                  Nils Pharo and
                  Luanne Freund and
                  Birger Larsen and
                  Dan Russel},
  title        = {The Long Term Effects of Search Query Examples on the Search Behaviours
                  of Non-native Users of Government E-Services},
  booktitle    = {Proceedings of the 2017 Conference on Conference Human Information
                  Interaction and Retrieval, {CHIIR} 2017, Oslo, Norway, March 7-11,
                  2017},
  pages        = {417--419},
  publisher    = {{ACM}},
  year         = {2017},
  url          = {https://doi.org/10.1145/3020165.3022175},
  doi          = {10.1145/3020165.3022175},
  timestamp    = {Tue, 30 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chiir/Brazier17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/im/ChenLZ17,
  author       = {Weikeng Chen and
                  Xiao Luo and
                  Nur Zincir{-}Heywood},
  title        = {Exploring a service-based normal behaviour profiling system for botnet
                  detection},
  booktitle    = {2017 {IFIP/IEEE} Symposium on Integrated Network and Service Management
                  (IM), Lisbon, Portugal, May 8-12, 2017},
  pages        = {947--952},
  publisher    = {{IEEE}},
  year         = {2017},
  url          = {https://doi.org/10.23919/INM.2017.7987417},
  doi          = {10.23919/INM.2017.7987417},
  timestamp    = {Fri, 08 Dec 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/im/ChenLZ17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/irc/DattaM17,
  author       = {Chandan Datta and
                  Bruce A. MacDonald},
  title        = {Architecture of an Extensible Visual Programming Environment for Authoring
                  Behaviour of Personal Service Robots},
  booktitle    = {First {IEEE} International Conference on Robotic Computing, {IRC}
                  2017, Taichung, Taiwan, April 10-12, 2017},
  pages        = {156--159},
  publisher    = {{IEEE} Computer Society},
  year         = {2017},
  url          = {https://doi.org/10.1109/IRC.2017.60},
  doi          = {10.1109/IRC.2017.60},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/irc/DattaM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ysip/Fensel17,
  author       = {Anna Fensel},
  editor       = {Steffen H{\"{o}}lldobler and
                  Andrey Malikov and
                  Christoph Wernhard},
  title        = {Invited Talk: Enabling Smart Data Services for Behavioural Change},
  booktitle    = {{YSIP2} - Proceedings of the Second Young Scientist's International
                  Workshop on Trends in Information Processing, Dombai, Russian Federation,
                  May 16-20, 2017},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1837},
  pages        = {7--12},
  publisher    = {CEUR-WS.org},
  year         = {2017},
  url          = {https://ceur-ws.org/Vol-1837/paper1.pdf},
  timestamp    = {Fri, 10 Mar 2023 16:23:30 +0100},
  biburl       = {https://dblp.org/rec/conf/ysip/Fensel17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:series/hci/PejovicLMM17,
  author       = {Veljko Pejovic and
                  Neal Lathia and
                  Cecilia Mascolo and
                  Mirco Musolesi},
  editor       = {Marko Tkalcic and
                  Berardina De Carolis and
                  Marco de Gemmis and
                  Ante Odic and
                  Andrej Kosir},
  title        = {Mobile-Based Experience Sampling for Behaviour Research},
  booktitle    = {Emotions and Personality in Personalized Services - Models, Evaluation
                  and Applications},
  series       = {Human-Computer Interaction Series},
  pages        = {141--161},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-31413-6\_8},
  doi          = {10.1007/978-3-319-31413-6\_8},
  timestamp    = {Fri, 19 Feb 2021 11:41:12 +0100},
  biburl       = {https://dblp.org/rec/series/hci/PejovicLMM17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@phdthesis{DBLP:phd/hal/Dia16,
  author       = {Diy{\'{e}} Dia},
  title        = {Syst{\`{e}}mes producteurs de confiance : ouverture de droit {\`{a}}
                  des services par apprentissage dynamique du comportement des utilisateurs
                  du syst{\`{e}}me d'information. (Design of a right-to-service system
                  by dynamic learning of the information service users' behaviour)},
  school       = {Blaise Pascal University, Clermont-Ferrand, France},
  year         = {2016},
  url          = {https://tel.archives-ouvertes.fr/tel-02063414},
  timestamp    = {Tue, 21 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/phd/hal/Dia16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/iam/ZhangZLY16,
  author       = {Shuwei Zhang and
                  Ling Zhao and
                  Yaobin Lu and
                  Jun Yang},
  title        = {Do you get tired of socializing? An empirical explanation of discontinuous
                  usage behaviour in social network services},
  journal      = {Inf. Manag.},
  volume       = {53},
  number       = {7},
  pages        = {904--914},
  year         = {2016},
  url          = {https://doi.org/10.1016/j.im.2016.03.006},
  doi          = {10.1016/J.IM.2016.03.006},
  timestamp    = {Thu, 20 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/iam/ZhangZLY16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijbis/AlborziK16,
  author       = {Mahmood Alborzi and
                  Mohammad Khanbabaei},
  title        = {Using data mining and neural networks techniques to propose a new
                  hybrid customer behaviour analysis and credit scoring model in banking
                  services based on a developed {RFM} analysis method},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {23},
  number       = {1},
  pages        = {1--22},
  year         = {2016},
  url          = {https://doi.org/10.1504/IJBIS.2016.078020},
  doi          = {10.1504/IJBIS.2016.078020},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijbis/AlborziK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijesma/GhyasK16,
  author       = {Qazi Mahdia Ghyas and
                  Fumiyo N. Kondo},
  title        = {Behavioural Intention to Use Mobile Entertainment Services among Bangladeshi
                  Students},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {2},
  pages        = {38--53},
  year         = {2016},
  url          = {https://doi.org/10.4018/IJESMA.2016040103},
  doi          = {10.4018/IJESMA.2016040103},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/GhyasK16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijnvo/LiS16,
  author       = {Hongxiu Li and
                  Reima Suomi},
  title        = {Understanding the {WOM} behaviour of e-service users: an empirical
                  study in online travel services},
  journal      = {Int. J. Netw. Virtual Organisations},
  volume       = {16},
  number       = {3},
  pages        = {221--235},
  year         = {2016},
  url          = {https://doi.org/10.1504/IJNVO.2016.079177},
  doi          = {10.1504/IJNVO.2016.079177},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijnvo/LiS16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isem/HanTKC16,
  author       = {Chang Hee Han and
                  Swati Tyagi and
                  Namgyu Kim and
                  Byounggu Choi},
  title        = {Understanding Internet service switching behaviour based on the stage
                  model},
  journal      = {Inf. Syst. {E} Bus. Manag.},
  volume       = {14},
  number       = {3},
  pages        = {665--689},
  year         = {2016},
  url          = {https://doi.org/10.1007/s10257-015-0299-y},
  doi          = {10.1007/S10257-015-0299-Y},
  timestamp    = {Wed, 12 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/isem/HanTKC16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jwe/WairettiAB16,
  author       = {Carla Wairetti and
                  Rosa Alarc{\'{o}}n and
                  Jesus Bellido},
  title        = {A Semantic Approach for Dynamically Determining Complex Composed Service
                  Behaviour},
  journal      = {J. Web Eng.},
  volume       = {15},
  number       = {3{\&}4},
  pages        = {310--338},
  year         = {2016},
  url          = {http://www.rintonpress.com/xjwe15/jwe-15-34/310-338.pdf},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jwe/WairettiAB16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ifip5-5/PetychakisBAMKL16,
  author       = {Michael Petychakis and
                  Evmorfia Biliri and
                  Angelos Arvanitakis and
                  Ariadni Michalitsi{-}Psarrou and
                  Panagiotis Kokkinakos and
                  Fenareti Lampathaki and
                  Dimitrios Askounis},
  editor       = {Hamideh Afsarmanesh and
                  Luis M. Camarinha{-}Matos and
                  Ant{\'{o}}nio Lucas Soares},
  title        = {Detecting Influencing Behaviour for Product-Service Design Through
                  Big Data Intelligence in Manufacturing},
  booktitle    = {Collaboration in a Hyperconnected World - 17th {IFIP} {WG} 5.5 Working
                  Conference on Virtual Enterprises, {PRO-VE} 2016, Porto, Portugal,
                  October 3-5, 2016, Proceedings},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {480},
  pages        = {361--369},
  publisher    = {Springer},
  year         = {2016},
  url          = {https://doi.org/10.1007/978-3-319-45390-3\_31},
  doi          = {10.1007/978-3-319-45390-3\_31},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/ifip5-5/PetychakisBAMKL16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/simpar/DattaBM16,
  author       = {Chandan Datta and
                  Elizabeth Broadbent and
                  Bruce A. MacDonald},
  title        = {Formalizing the specifications of a domain-specific language for authoring
                  behaviour of personal service robots},
  booktitle    = {2016 {IEEE} International Conference on Simulation, Modeling, and
                  Programming for Autonomous Robots, {SIMPAR} 2016, San Francisco, CA,
                  USA, December 13-16, 2016},
  pages        = {98--103},
  publisher    = {{IEEE}},
  year         = {2016},
  url          = {https://doi.org/10.1109/SIMPAR.2016.7862382},
  doi          = {10.1109/SIMPAR.2016.7862382},
  timestamp    = {Mon, 15 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/simpar/DattaBM16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/corr/Guo16c,
  author       = {Li Guo},
  title        = {Quantified-Self 2.0: Using Context-Aware Services for Promoting Gradual
                  Behaviour Change},
  journal      = {CoRR},
  volume       = {abs/1610.00460},
  year         = {2016},
  url          = {http://arxiv.org/abs/1610.00460},
  eprinttype    = {arXiv},
  eprint       = {1610.00460},
  timestamp    = {Mon, 13 Aug 2018 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/corr/Guo16c.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/iajet/OmwansaLW15,
  author       = {Tonny K. Omwansa and
                  Isaiah Lule and
                  Timothy Waema},
  title        = {The Influence of Trust and Risk in Behavioural Intention to Adopt
                  Mobile Financial Services among the Poor},
  journal      = {Int. Arab. J. e Technol.},
  volume       = {4},
  number       = {1},
  pages        = {8--16},
  year         = {2015},
  url          = {http://www.iajet.org/documents/vol.4/no.1/2.pdf},
  timestamp    = {Mon, 11 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/iajet/OmwansaLW15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijict/YaoL15,
  author       = {Cheng{-}Wen Yao and
                  Te{-}Yi Lin},
  title        = {Consumer behaviour with negative emotion in e-tailing service environment},
  journal      = {Int. J. Inf. Commun. Technol.},
  volume       = {7},
  number       = {1},
  pages        = {73--87},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJICT.2015.065990},
  doi          = {10.1504/IJICT.2015.065990},
  timestamp    = {Thu, 10 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijict/YaoL15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijinfoman/FakhouryA15,
  author       = {Rania Fakhoury and
                  Benoit Aubert},
  title        = {Citizenship, trust, and behavioural intentions to use public e-services:
                  The case of Lebanon},
  journal      = {Int. J. Inf. Manag.},
  volume       = {35},
  number       = {3},
  pages        = {346--351},
  year         = {2015},
  url          = {https://doi.org/10.1016/j.ijinfomgt.2015.02.002},
  doi          = {10.1016/J.IJINFOMGT.2015.02.002},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijinfoman/FakhouryA15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jkm/TangarajaRIS15,
  author       = {Gangeswari Tangaraja and
                  Roziah Mohd Rasdi and
                  Maimunah Ismail and
                  Bahaman Abu Samah},
  title        = {Fostering knowledge sharing behaviour among public sector managers:
                  a proposed model for the Malaysian public service},
  journal      = {J. Knowl. Manag.},
  volume       = {19},
  number       = {1},
  pages        = {121--140},
  year         = {2015},
  url          = {https://doi.org/10.1108/JKM-11-2014-0449},
  doi          = {10.1108/JKM-11-2014-0449},
  timestamp    = {Thu, 06 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jkm/TangarajaRIS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/acis/HellmuthS15,
  author       = {Wayne Hellmuth and
                  Glenn Stewart},
  title        = {Architecting End-to-End Information Services for continuous Student
                  behaviour Management},
  booktitle    = {Australasian Conference on Information Systems, {ACIS} 2015, Adelaide,
                  SA, Australia, November 30 - December 4, 2015},
  pages        = {3},
  year         = {2015},
  url          = {https://aisel.aisnet.org/acis2015/3},
  timestamp    = {Thu, 16 May 2024 17:06:12 +0200},
  biburl       = {https://dblp.org/rec/conf/acis/HellmuthS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bcshci/HosioHOGK15,
  author       = {Simo Hosio and
                  Richard H. R. Harper and
                  Kenton O'Hara and
                  Jorge Gon{\c{c}}alves and
                  Vassilis Kostakos},
  editor       = {Shaun W. Lawson and
                  Patrick Dickinson},
  title        = {Life through the lens: a qualitative investigation of human behaviour
                  with an urban photography service},
  booktitle    = {Proceedings of the 2015 British {HCI} Conference, Lincoln, United
                  Kingdom, July 13-17, 2015},
  pages        = {157--164},
  publisher    = {{ACM}},
  year         = {2015},
  url          = {https://doi.org/10.1145/2783446.2783577},
  doi          = {10.1145/2783446.2783577},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/bcshci/HosioHOGK15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/birthday/BruniCGLV15,
  author       = {Roberto Bruni and
                  Andrea Corradini and
                  Fabio Gadducci and
                  Alberto Lluch{-}Lafuente and
                  Andrea Vandin},
  editor       = {Rocco De Nicola and
                  Rolf Hennicker},
  title        = {A White Box Perspective on Behavioural Adaptation},
  booktitle    = {Software, Services, and Systems - Essays Dedicated to Martin Wirsing
                  on the Occasion of His Retirement from the Chair of Programming and
                  Software Engineering},
  series       = {Lecture Notes in Computer Science},
  volume       = {8950},
  pages        = {552--581},
  publisher    = {Springer},
  year         = {2015},
  url          = {https://doi.org/10.1007/978-3-319-15545-6\_32},
  doi          = {10.1007/978-3-319-15545-6\_32},
  timestamp    = {Sat, 04 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/birthday/BruniCGLV15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/coginfocom/CsiszarF15,
  author       = {Csaba Csisz{\'{a}}r and
                  D{\'{a}}vid F{\"{o}}ldes},
  title        = {Advanced information services for cognitive behaviour of travellers},
  booktitle    = {6th {IEEE} International Conference on Cognitive Infocommunications,
                  CogInfoCom 2015, Gyor, Hungary, October 19-21, 2015},
  pages        = {133--138},
  publisher    = {{IEEE}},
  year         = {2015},
  url          = {https://doi.org/10.1109/CogInfoCom.2015.7390578},
  doi          = {10.1109/COGINFOCOM.2015.7390578},
  timestamp    = {Tue, 14 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/coginfocom/CsiszarF15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/Lehrer15,
  author       = {Christiane Lehrer},
  editor       = {J{\"{o}}rg Becker and
                  Jan vom Brocke and
                  Marco de Marco},
  title        = {Examining Discontinuers' Word-of-Mouth Behaviour in the Context of
                  Mobile Location-based Services},
  booktitle    = {23rd European Conference on Information Systems, {ECIS} 2015, M{\"{u}}nster,
                  Germany, May 26-29, 2015},
  year         = {2015},
  url          = {http://aisel.aisnet.org/ecis2015\_cr/119},
  timestamp    = {Thu, 22 Feb 2018 16:52:21 +0100},
  biburl       = {https://dblp.org/rec/conf/ecis/Lehrer15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/LeyerHM15,
  author       = {Michael Leyer and
                  Ann{-}Kathrin Hirzel and
                  J{\"{u}}rgen Moormann},
  editor       = {J{\"{o}}rg Becker and
                  Jan vom Brocke and
                  Marco de Marco},
  title        = {Effectiveness of Role Plays on Process-oriented Behaviour in Daily
                  Work Practices: An Analysis in the Financial Services Sector},
  booktitle    = {23rd European Conference on Information Systems, {ECIS} 2015, M{\"{u}}nster,
                  Germany, May 26-29, 2015},
  year         = {2015},
  url          = {http://aisel.aisnet.org/ecis2015\_cr/120},
  timestamp    = {Mon, 14 Dec 2015 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ecis/LeyerHM15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hotos/FernandesRN15,
  author       = {Earlence Fernandes and
                  Oriana Riva and
                  Suman Nath},
  editor       = {George Candea},
  title        = {My {OS} Ought to Know Me Better: In-app Behavioural Analytics as an
                  {OS} Service},
  booktitle    = {15th Workshop on Hot Topics in Operating Systems, HotOS XV, Kartause
                  Ittingen, Switzerland, May 18-20, 2015},
  publisher    = {{USENIX} Association},
  year         = {2015},
  url          = {https://www.usenix.org/conference/hotos15/workshop-program/presentation/fernandes},
  timestamp    = {Wed, 04 Jul 2018 13:06:34 +0200},
  biburl       = {https://dblp.org/rec/conf/hotos/FernandesRN15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MasudaH15,
  author       = {Hisashi Masuda and
                  Yoshinori Hara},
  editor       = {Yuriko Sawatani and
                  James C. Spohrer and
                  Stephen K. Kwan and
                  Takeshi Takenaka},
  title        = {Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour
                  in Service Encounter},
  booktitle    = {Serviceology for Smart Service System, Selected papers of the 3rd
                  International Conference of Serviceology, ICServ 2015, San Jose, CA,
                  USA, 7-9 July 2015},
  pages        = {183--195},
  publisher    = {Springer},
  year         = {2015},
  url          = {https://doi.org/10.1007/978-4-431-56074-6\_20},
  doi          = {10.1007/978-4-431-56074-6\_20},
  timestamp    = {Fri, 27 Mar 2020 08:53:47 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/MasudaH15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/services/WeiOB15,
  author       = {Fuguo Wei and
                  Chun Ouyang and
                  Alistair Barros},
  editor       = {Liang{-}Jie Zhang and
                  Rami Bahsoon},
  title        = {Discovering Behavioural Interfaces for Overloaded Web Services},
  booktitle    = {2015 {IEEE} World Congress on Services, {SERVICES} 2015, New York
                  City, NY, USA, June 27 - July 2, 2015},
  pages        = {286--293},
  publisher    = {{IEEE} Computer Society},
  year         = {2015},
  url          = {https://doi.org/10.1109/SERVICES.2015.50},
  doi          = {10.1109/SERVICES.2015.50},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/services/WeiOB15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/corr/BajonesWPV15,
  author       = {Markus Bajones and
                  Daniel Wolf and
                  Johann Prankl and
                  Markus Vincze},
  title        = {Where to look first? Behaviour control for fetch-and-carry missions
                  of service robots},
  journal      = {CoRR},
  volume       = {abs/1510.01554},
  year         = {2015},
  url          = {http://arxiv.org/abs/1510.01554},
  eprinttype    = {arXiv},
  eprint       = {1510.01554},
  timestamp    = {Mon, 13 Aug 2018 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/corr/BajonesWPV15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/ConstantiouLH14,
  author       = {Ioanna D. Constantiou and
                  Christiane Lehrer and
                  Thomas Hess},
  title        = {Changing information retrieval behaviours: an empirical investigation
                  of users' cognitive processes in the choice of location-based services},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {23},
  number       = {5},
  pages        = {513--528},
  year         = {2014},
  url          = {https://doi.org/10.1057/ejis.2014.12},
  doi          = {10.1057/EJIS.2014.12},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ejis/ConstantiouLH14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijbis/AlqasaIOZ14,
  author       = {Khaled Mohammed Alqasa and
                  Filzah Mohd Isa and
                  Siti Norezam Othman and
                  Ali Hussein Saleh Zolait},
  title        = {The impact of students' attitude and subjective norm on the behavioural
                  intention to use services of banking system},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {15},
  number       = {1},
  pages        = {105--122},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJBIS.2014.057967},
  doi          = {10.1504/IJBIS.2014.057967},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijbis/AlqasaIOZ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijeb/KumraMS14,
  author       = {Rajeev Kumra and
                  Anjali Malik and
                  Deepak Sikri},
  title        = {Factors affecting behavioural intention to adopt 3G mobile value-added
                  services in India},
  journal      = {Int. J. Electron. Bus.},
  volume       = {11},
  number       = {4},
  pages        = {354--383},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJEB.2014.065820},
  doi          = {10.1504/IJEB.2014.065820},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijeb/KumraMS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmc/KourouthanassisGKZ14,
  author       = {Panos E. Kourouthanassis and
                  George M. Giaglis and
                  Dimitrios C. Karaiskos and
                  Efpraxia D. Zamani},
  title        = {Adoption behaviour differences for mobile data services: m-internet
                  vs. m-portals},
  journal      = {Int. J. Mob. Commun.},
  volume       = {12},
  number       = {3},
  pages        = {207--228},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJMC.2014.061459},
  doi          = {10.1504/IJMC.2014.061459},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijmc/KourouthanassisGKZ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijws/KhaterM14,
  author       = {Maamar Khater and
                  Mimoun Malki},
  title        = {Formal method-based behaviour for semantic web services discovery},
  journal      = {Int. J. Web Sci.},
  volume       = {2},
  number       = {4},
  pages        = {203--217},
  year         = {2014},
  url          = {https://doi.org/10.1504/IJWS.2014.070669},
  doi          = {10.1504/IJWS.2014.070669},
  timestamp    = {Thu, 09 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijws/KhaterM14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/intr/BijmoltHK14,
  author       = {Tammo H. A. Bijmolt and
                  Eelko K. R. E. Huizingh and
                  Adriana Krawczyk},
  title        = {Effects of complaint behaviour and service recovery satisfaction on
                  consumer intentions to repurchase on the internet},
  journal      = {Internet Res.},
  volume       = {24},
  number       = {5},
  pages        = {608--628},
  year         = {2014},
  url          = {https://doi.org/10.1108/IntR-03-2012-0056},
  doi          = {10.1108/INTR-03-2012-0056},
  timestamp    = {Wed, 04 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/intr/BijmoltHK14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/agile/Lopez-PellicerLNZB14,
  author       = {Francisco J. L{\'{o}}pez{-}Pellicer and
                  Miguel {\'{A}}ngel Latre and
                  Javier Nogueras{-}Iso and
                  F. Javier Zarazaga{-}Soria and
                  Jes{\'{u}}s Barrera},
  editor       = {Joaqu{\'{\i}}n Huerta and
                  Sven Schade and
                  Carlos Granell},
  title        = {Behaviour-Driven Development Applied to the Conformance Testing of
                  {INSPIRE} Web Services},
  booktitle    = {Connecting a Digital Europe Through Location and Place - International
                  AGILE'2014 Conference, Castellon, Spain, 13-16 June, 2014},
  series       = {Lecture Notes in Geoinformation and Cartography},
  pages        = {325--339},
  publisher    = {Springer},
  year         = {2014},
  url          = {https://doi.org/10.1007/978-3-319-03611-3\_19},
  doi          = {10.1007/978-3-319-03611-3\_19},
  timestamp    = {Mon, 05 Feb 2024 20:32:55 +0100},
  biburl       = {https://dblp.org/rec/conf/agile/Lopez-PellicerLNZB14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bled/SimonsFBMJ14,
  author       = {Luuk P. A. Simons and
                  Florian Foerster and
                  Peter A. Bruck and
                  Luvai Motiwalla and
                  Catholijn M. Jonker},
  title        = {Microlearning mApp to Improve Long Term Health Behaviours: Design
                  and Test of Multi-Channel Service Mix},
  booktitle    = {27th Bled eConference: eEcosystems, Bled, Slovenia, June 1-5, 2014},
  pages        = {4},
  year         = {2014},
  url          = {http://aisel.aisnet.org/bled2014/4},
  timestamp    = {Fri, 25 Nov 2016 19:16:03 +0100},
  biburl       = {https://dblp.org/rec/conf/bled/SimonsFBMJ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icmlc/ChenSBQRNDS14,
  author       = {Liming Chen and
                  Kerry{-}Louise Skillen and
                  William Burns and
                  Susan Quinn and
                  Joseph Rafferty and
                  Chris D. Nugent and
                  Mark P. Donnelly and
                  Ivar Solheim},
  editor       = {Xizhao Wang and
                  Witold Pedrycz and
                  Patrick P. K. Chan and
                  Qiang He},
  title        = {Learning Behaviour for Service Personalisation and Adaptation},
  booktitle    = {Machine Learning and Cybernetics - 13th International Conference,
                  Lanzhou, China, July 13-16, 2014. Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {481},
  pages        = {287--297},
  publisher    = {Springer},
  year         = {2014},
  url          = {https://doi.org/10.1007/978-3-662-45652-1\_29},
  doi          = {10.1007/978-3-662-45652-1\_29},
  timestamp    = {Sat, 05 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icmlc/ChenSBQRNDS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mcis/FakhouryA14,
  author       = {Rania Fakhoury and
                  Benoit Aubert},
  title        = {Consumer Education and Behavioural Intention to Use E-Government Services
                  in Lebanon},
  booktitle    = {8th Mediterranean Conference on Information Systems, {MCIS} 2014,
                  Verona, Italy, September 3-5, 2014. Proceedings},
  pages        = {51},
  publisher    = {AISeL},
  year         = {2014},
  url          = {http://aisel.aisnet.org/mcis2014/51},
  timestamp    = {Fri, 29 Jan 2016 21:13:59 +0100},
  biburl       = {https://dblp.org/rec/conf/mcis/FakhouryA14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sitis/BanguiR14,
  author       = {Hind Bangui and
                  Said Rakrak},
  editor       = {Kokou Y{\'{e}}tongnon and
                  Albert Dipanda and
                  Richard Chbeir},
  title        = {Mobile Cloud Middleware: Smart Behaviour for Adapting Cloud Services},
  booktitle    = {Tenth International Conference on Signal-Image Technology and Internet-Based
                  Systems, {SITIS} 2014, Marrakech, Morocco, November 23-27, 2014},
  pages        = {682--686},
  publisher    = {{IEEE} Computer Society},
  year         = {2014},
  url          = {https://doi.org/10.1109/SITIS.2014.92},
  doi          = {10.1109/SITIS.2014.92},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/sitis/BanguiR14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ukais/NwanekezieC14,
  author       = {Uchenna Nwanekezie and
                  Jyoti Choudrie},
  title        = {Developing {A} Model Of The Behavioural Intentions Of Older Adults
                  Towards Internet Service Providers: {A} {UK} Perspective},
  booktitle    = {{UKAIS} 2014, {UK} Academy for Information Systems 19th Annual Conference
                  2014, St Catherines College, Oxford, UK, April 7-9, 2014},
  pages        = {39},
  year         = {2014},
  url          = {http://aisel.aisnet.org/ukais2014/39},
  timestamp    = {Wed, 23 Nov 2016 15:02:56 +0100},
  biburl       = {https://dblp.org/rec/conf/ukais/NwanekezieC14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:series/lncs/Meland14,
  author       = {Per H{\aa}kon Meland},
  editor       = {Achim D. Brucker and
                  Fabiano Dalpiaz and
                  Paolo Giorgini and
                  Per H{\aa}kon Meland and
                  Erkuden Rios},
  title        = {Composite Services with Dynamic Behaviour},
  booktitle    = {Secure and Trustworthy Service Composition - The Aniketos Approach},
  series       = {Lecture Notes in Computer Science},
  volume       = {8900},
  pages        = {1--9},
  publisher    = {Springer},
  year         = {2014},
  url          = {https://doi.org/10.1007/978-3-319-13518-2\_1},
  doi          = {10.1007/978-3-319-13518-2\_1},
  timestamp    = {Sun, 02 Oct 2022 16:18:07 +0200},
  biburl       = {https://dblp.org/rec/series/lncs/Meland14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cee/Campo-GiralteCDC13,
  author       = {Luis Campo{-}Giralte and
                  Cristina Conde and
                  Isaac Mart{\'{\i}}n de Diego and
                  Enrique Cabello},
  title        = {Detecting denial of service by modelling web-server behaviour},
  journal      = {Comput. Electr. Eng.},
  volume       = {39},
  number       = {7},
  pages        = {2252--2262},
  year         = {2013},
  url          = {https://doi.org/10.1016/j.compeleceng.2012.07.004},
  doi          = {10.1016/J.COMPELECENG.2012.07.004},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cee/Campo-GiralteCDC13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/chb/Castillo-ManzanoL13,
  author       = {Jos{\'{e}} I. Castillo{-}Manzano and
                  Lourdes L{\'{o}}pez{-}Valpuesta},
  title        = {Check-in services and passenger behaviour: Self service technologies
                  in airport systems},
  journal      = {Comput. Hum. Behav.},
  volume       = {29},
  number       = {6},
  pages        = {2431--2437},
  year         = {2013},
  url          = {https://doi.org/10.1016/j.chb.2013.05.030},
  doi          = {10.1016/J.CHB.2013.05.030},
  timestamp    = {Tue, 18 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/chb/Castillo-ManzanoL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijiit/ElgahwashF13,
  author       = {Fouad Omran Elgahwash and
                  Mark Bruce Freeman},
  title        = {Self-Service Technology Banking Preferences: Comparing Libyans' Behaviour
                  in Developing and Developed Countries},
  journal      = {Int. J. Intell. Inf. Technol.},
  volume       = {9},
  number       = {2},
  pages        = {7--20},
  year         = {2013},
  url          = {https://doi.org/10.4018/jiit.2013040102},
  doi          = {10.4018/JIIT.2013040102},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijiit/ElgahwashF13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmc/Chang13,
  author       = {Yuhmiin Chang},
  title        = {Age matters: Short Message Service advertising reading behaviours},
  journal      = {Int. J. Mob. Commun.},
  volume       = {11},
  number       = {2},
  pages        = {159--175},
  year         = {2013},
  url          = {https://doi.org/10.1504/IJMC.2013.052639},
  doi          = {10.1504/IJMC.2013.052639},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmc/Chang13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LiLS13,
  author       = {Hongxiu Li and
                  Yong Liu and
                  Reima Suomi},
  title        = {Exploring the factors motivating e-service users' {WOM} behaviour},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {19},
  number       = {4/5/6},
  pages        = {187--200},
  year         = {2013},
  url          = {https://doi.org/10.1504/IJSTM.2013.055633},
  doi          = {10.1504/IJSTM.2013.055633},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijstm/LiLS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijwgs/KilNL13,
  author       = {Hyunyoung Kil and
                  Wonhong Nam and
                  Dongwon Lee},
  title        = {Behavioural description based web service composition using abstraction
                  and refinement},
  journal      = {Int. J. Web Grid Serv.},
  volume       = {9},
  number       = {1},
  pages        = {54--81},
  year         = {2013},
  url          = {https://doi.org/10.1504/IJWGS.2013.052849},
  doi          = {10.1504/IJWGS.2013.052849},
  timestamp    = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijwgs/KilNL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jucs/KekolahtiK13,
  author       = {Pekka Kekolahti and
                  Juuso Karikoski},
  title        = {Analysis of Mobile Service Usage Behaviour with Bayesian Belief Networks},
  journal      = {J. Univers. Comput. Sci.},
  volume       = {19},
  number       = {3},
  pages        = {325--352},
  year         = {2013},
  url          = {https://doi.org/10.3217/jucs-019-03-0325},
  doi          = {10.3217/JUCS-019-03-0325},
  timestamp    = {Wed, 17 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jucs/KekolahtiK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/psychnology/DuQM13,
  author       = {Eliane Du and
                  Ethel Quayle and
                  Hamish Macleod},
  title        = {Service Providers' Perceptions on the Uptake of Computerised Cognitive
                  Behavioural Therapy {(CCBT)}},
  journal      = {PsychNology J.},
  volume       = {11},
  number       = {3},
  pages        = {213--233},
  year         = {2013},
  url          = {http://www.psychnology.org/File/PNJ11(3)/PSYCHNOLOGY\_JOURNAL\_11\_3\_QUAYLE.pdf},
  timestamp    = {Tue, 25 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/psychnology/DuQM13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/rairo/KumarA13,
  author       = {Muthukrishnan Senthil Kumar and
                  R. Arumuganathan},
  title        = {An \emph{M}\({}^{\mbox{X}}\)/G/1 unreliable retrial queue with two
                  phase service and persistence behaviour of customers in service},
  journal      = {{RAIRO} Oper. Res.},
  volume       = {47},
  number       = {1},
  pages        = {9--32},
  year         = {2013},
  url          = {https://doi.org/10.1051/ro/2012024},
  doi          = {10.1051/RO/2012024},
  timestamp    = {Wed, 02 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/rairo/KumarA13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/sosym/GrossmannSS13,
  author       = {Georg Grossmann and
                  Michael Schrefl and
                  Markus Stumptner},
  title        = {Erratum to: Design for service compatibility - Behavioural compatibility
                  checking and diagnosis},
  journal      = {Softw. Syst. Model.},
  volume       = {12},
  number       = {1},
  pages        = {221},
  year         = {2013},
  url          = {https://doi.org/10.1007/s10270-012-0267-7},
  doi          = {10.1007/S10270-012-0267-7},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/sosym/GrossmannSS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/sosym/GrossmannSS13a,
  author       = {Georg Grossmann and
                  Michael Schrefl and
                  Markus Stumptner},
  title        = {Design for service compatibility - Behavioural compatibility checking
                  and diagnosis},
  journal      = {Softw. Syst. Model.},
  volume       = {12},
  number       = {3},
  pages        = {489--515},
  year         = {2013},
  url          = {https://doi.org/10.1007/s10270-012-0229-0},
  doi          = {10.1007/S10270-012-0229-0},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/sosym/GrossmannSS13a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/compsac/ZhouL13,
  author       = {Qing Zhou and
                  Lin Liu},
  title        = {Understanding Requirements for Online Services Based on Users' Behavioural
                  Data Analysis},
  booktitle    = {{IEEE} 37th Annual Computer Software and Applications Conference,
                  {COMPSAC} Workshops 2013, Kyoto, Japan, July 22-26, 2013},
  pages        = {27--34},
  publisher    = {{IEEE} Computer Society},
  year         = {2013},
  url          = {https://doi.org/10.1109/COMPSACW.2013.8},
  doi          = {10.1109/COMPSACW.2013.8},
  timestamp    = {Wed, 06 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/compsac/ZhouL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecms/DelgadoAL13,
  author       = {Carlos Arturo Delgado Alvarez and
                  Ann van Ackere and
                  Erik Reimer Larsen},
  editor       = {Webj{\o}rn Rekdalsbakken and
                  Robin T. Bye and
                  Houxiang Zhang},
  title        = {Behavioural Queuing With Interacting Customers And Service Providers:
                  {A} Simulation Based Approach},
  booktitle    = {Proceedings of the 27th European Conference on Modelling and Simulation,
                  {ECMS} 2013, {\AA}lesund, Norway, May 27-30, 2013},
  pages        = {53--60},
  publisher    = {European Council for Modeling and Simulation},
  year         = {2013},
  url          = {https://doi.org/10.7148/2013-0053},
  doi          = {10.7148/2013-0053},
  timestamp    = {Tue, 09 Feb 2021 08:33:03 +0100},
  biburl       = {https://dblp.org/rec/conf/ecms/DelgadoAL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/greencom/SatoTHMY13,
  author       = {Atsushi Sato and
                  Toshihiro Tamura and
                  Runhe Huang and
                  Jianhua Ma and
                  Neil Y. Yen},
  title        = {Smart Business Services via Consumer Purchasing Behaviour Modeling},
  booktitle    = {2013 {IEEE} International Conference on Green Computing and Communications
                  (GreenCom) and {IEEE} Internet of Things (iThings) and {IEEE} Cyber,
                  Physical and Social Computing (CPSCom), Beijing, China, August 20-23,
                  2013},
  pages        = {812--817},
  publisher    = {{IEEE}},
  year         = {2013},
  url          = {https://doi.org/10.1109/GreenCom-iThings-CPSCom.2013.144},
  doi          = {10.1109/GREENCOM-ITHINGS-CPSCOM.2013.144},
  timestamp    = {Tue, 30 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/greencom/SatoTHMY13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/huc/FoellRK13,
  author       = {Stefan Foell and
                  Reza Rawassizadeh and
                  Gerd Kortuem},
  editor       = {Friedemann Mattern and
                  Silvia Santini and
                  John F. Canny and
                  Marc Langheinrich and
                  Jun Rekimoto},
  title        = {Informing the design of future transport information services with
                  travel behaviour data},
  booktitle    = {The 2013 {ACM} International Joint Conference on Pervasive and Ubiquitous
                  Computing, UbiComp '13, Zurich, Switzerland, September 8-12, 2013
                  - Adjunct Publication},
  pages        = {1343--1346},
  publisher    = {{ACM}},
  year         = {2013},
  url          = {https://doi.org/10.1145/2494091.2499219},
  doi          = {10.1145/2494091.2499219},
  timestamp    = {Sat, 19 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/huc/FoellRK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ica3pp/MessinaPS13,
  author       = {Fabrizio Messina and
                  Giuseppe Pappalardo and
                  Corrado Santoro},
  editor       = {Rocco Aversa and
                  Joanna Kolodziej and
                  Jun Zhang and
                  Flora Amato and
                  Giancarlo Fortino},
  title        = {Integrating Cloud Services in Behaviour Programming for Autonomous
                  Robots},
  booktitle    = {Algorithms and Architectures for Parallel Processing - 13th International
                  Conference, {ICA3PP} 2013, Vietri sul Mare, Italy, December 18-20,
                  2013, Proceedings, Part {II}},
  series       = {Lecture Notes in Computer Science},
  volume       = {8286},
  pages        = {295--302},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-3-319-03889-6\_34},
  doi          = {10.1007/978-3-319-03889-6\_34},
  timestamp    = {Tue, 14 May 2019 10:00:51 +0200},
  biburl       = {https://dblp.org/rec/conf/ica3pp/MessinaPS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icserv/MakitaKIOK13,
  author       = {Koji Makita and
                  Masakatsu Kourogi and
                  Tomoya Ishikawa and
                  Takashi Okuma and
                  Takeshi Kurata},
  editor       = {Masaaki Mochimaru and
                  Kanji Ueda and
                  Takeshi Takenaka},
  title        = {PDRplus: Human Behaviour Sensing Method for Service Field Analysis},
  booktitle    = {Serviceology for Services, Selected papers of the 1st International
                  Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October
                  2013},
  pages        = {25--30},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-4-431-54816-4\_3},
  doi          = {10.1007/978-4-431-54816-4\_3},
  timestamp    = {Wed, 11 Mar 2020 13:12:39 +0100},
  biburl       = {https://dblp.org/rec/conf/icserv/MakitaKIOK13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sefm/SargolzaeiSAA13,
  author       = {Mahdi Sargolzaei and
                  Francesco Santini and
                  Farhad Arbab and
                  Hamideh Afsarmanesh},
  editor       = {Robert M. Hierons and
                  Mercedes G. Merayo and
                  Mario Bravetti},
  title        = {A Tool for Behaviour-Based Discovery of Approximately Matching Web
                  Services},
  booktitle    = {Software Engineering and Formal Methods - 11th International Conference,
                  {SEFM} 2013, Madrid, Spain, September 25-27, 2013. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {8137},
  pages        = {152--166},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-3-642-40561-7\_11},
  doi          = {10.1007/978-3-642-40561-7\_11},
  timestamp    = {Tue, 14 May 2019 10:00:54 +0200},
  biburl       = {https://dblp.org/rec/conf/sefm/SargolzaeiSAA13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/worldcist/KleinPRLL13,
  author       = {Bernhard Klein and
                  Ivan Pretel and
                  Ulf{-}Dietrich Reips and
                  Ana Belen Lago and
                  Diego L{\'{o}}pez{-}de{-}Ipi{\~{n}}a},
  editor       = {{\'{A}}lvaro Rocha and
                  Ana Maria Ramalho Correia and
                  Tom Wilson and
                  Karl A. Stroetmann},
  title        = {The Behaviour Assessment Model for the Analysis and Evaluation of
                  Pervasive Services},
  booktitle    = {Advances in Information Systems and Technologies [WorldCIST'13, Olh{\~{a}}o,
                  Algarve, Portugal, March 27-30, 2013]},
  series       = {Advances in Intelligent Systems and Computing},
  volume       = {206},
  pages        = {1129--1140},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-3-642-36981-0\_107},
  doi          = {10.1007/978-3-642-36981-0\_107},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/worldcist/KleinPRLL13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijcac/Ratten12,
  author       = {Vanessa Ratten},
  title        = {Cloud Computing Services: Theoretical Foundations of Ethical and Entrepreneurial
                  Adoption Behaviour},
  journal      = {Int. J. Cloud Appl. Comput.},
  volume       = {2},
  number       = {2},
  pages        = {48--58},
  year         = {2012},
  url          = {https://doi.org/10.4018/ijcac.2012040105},
  doi          = {10.4018/IJCAC.2012040105},
  timestamp    = {Tue, 31 Mar 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijcac/Ratten12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijwmc/ZhangLC12,
  author       = {Xiuguo Zhang and
                  Jiatong Li and
                  Zhiqing Chen},
  title        = {Behaviour adaptation of context-aware web services in pervasive computing
                  environment},
  journal      = {Int. J. Wirel. Mob. Comput.},
  volume       = {5},
  number       = {2},
  pages        = {184--190},
  year         = {2012},
  url          = {https://doi.org/10.1504/IJWMC.2012.046785},
  doi          = {10.1504/IJWMC.2012.046785},
  timestamp    = {Fri, 03 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijwmc/ZhangLC12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ires/BitsoF12,
  author       = {Constance Bitso and
                  Ina Fourie},
  title        = {An investigation of information-seeking behaviour of geography teachers
                  for an information service intervention: the case of Lesotho},
  journal      = {Inf. Res.},
  volume       = {17},
  number       = {4},
  year         = {2012},
  url          = {http://www.informationr.net/ir/17-4/paper549.html},
  timestamp    = {Wed, 22 May 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ires/BitsoF12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ires/ChenLC12,
  author       = {Rong{-}Rong Chen and
                  Yung{-}Hsiu Lin and
                  Her{-}Kun Chang},
  title        = {Analysing information behaviour in structured service encounters:
                  a case of call centre operations},
  journal      = {Inf. Res.},
  volume       = {17},
  number       = {2},
  year         = {2012},
  url          = {http://www.informationr.net/ir/17-2/paper517.html},
  timestamp    = {Wed, 22 May 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ires/ChenLC12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jaise/Garcia-ValverdeCSVB12,
  author       = {Teresa Garc{\'{\i}}a{-}Valverde and
                  Francisco Campuzano and
                  Emilio Serrano and
                  Ana Villa and
                  Juan A. Bot{\'{\i}}a},
  title        = {Simulation of human behaviours for the validation of Ambient Intelligence
                  services: {A} methodological approach},
  journal      = {J. Ambient Intell. Smart Environ.},
  volume       = {4},
  number       = {3},
  pages        = {163--181},
  year         = {2012},
  url          = {https://doi.org/10.3233/AIS-2012-0147},
  doi          = {10.3233/AIS-2012-0147},
  timestamp    = {Tue, 12 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jaise/Garcia-ValverdeCSVB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/apscc/Hameurlain12,
  author       = {Nabil Hameurlain},
  title        = {Controllability Preservation and Behavioural Refinement for Service
                  Protocols},
  booktitle    = {2012 {IEEE} Asia-Pacific Services Computing Conference, {APSCC} 2012,
                  Guilin, China, December 6-8, 2012},
  pages        = {203--210},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/APSCC.2012.60},
  doi          = {10.1109/APSCC.2012.60},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/apscc/Hameurlain12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cse/CuboP12,
  author       = {Javier Cubo and
                  Ernesto Pimentel},
  title        = {On the Service Discovery Using Context-Awareness, Semantic Matching
                  and Behavioural Compatibility},
  booktitle    = {15th {IEEE} International Conference on Computational Science and
                  Engineering, {CSE} 2012, Paphos, Cyprus, December 5-7, 2012},
  pages        = {259--266},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/ICCSE.2012.43},
  doi          = {10.1109/ICCSE.2012.43},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/cse/CuboP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dest/Sissa12,
  author       = {Giovanna Sissa},
  title        = {An Agent Based approach for sustainable {ICT} services toward environmental
                  sustainability: The use of Agent Based Models to explain the ICT-driven
                  (societal) behavioural changes and their effects on environmental
                  sustainability},
  booktitle    = {6th {IEEE} International Conference on Digital Ecosystems and Technologies,
                  {DEST} 2012, Campione d'Italia, Italy, June 18-20, 2012},
  pages        = {1--6},
  publisher    = {{IEEE}},
  year         = {2012},
  url          = {https://doi.org/10.1109/DEST.2012.6227945},
  doi          = {10.1109/DEST.2012.6227945},
  timestamp    = {Wed, 16 Oct 2019 14:14:55 +0200},
  biburl       = {https://dblp.org/rec/conf/dest/Sissa12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ictc/Lee12,
  author       = {Jung{-}Hun Lee},
  title        = {Time Behaviour evaluation of software products considering service
                  types},
  booktitle    = {International Conference on Information and Communication Technology
                  Convergence, {ICTC} 2012, "Global Open Innovation Summit for Smart
                  {ICT} Convergence", Jeju Island, Korea, October 15-17, 2012},
  pages        = {627--630},
  publisher    = {{IEEE}},
  year         = {2012},
  url          = {https://doi.org/10.1109/ICTC.2012.6387129},
  doi          = {10.1109/ICTC.2012.6387129},
  timestamp    = {Wed, 16 Oct 2019 14:14:51 +0200},
  biburl       = {https://dblp.org/rec/conf/ictc/Lee12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/momm/ZowjD12,
  author       = {Afsoon Yousefi Zowj and
                  Mehdi Dehghan},
  editor       = {Eric Pardede and
                  David Taniar},
  title        = {StrU: a user behaviour-aware video-on-demand streaming service},
  booktitle    = {The 10th International Conference on Advances in Mobile Computing
                  {\&} Multimedia, MoMM '12, Bali, Indonesia - December 03 - 05,
                  2012},
  pages        = {74--83},
  publisher    = {{ACM}},
  year         = {2012},
  url          = {https://doi.org/10.1145/2428955.2428976},
  doi          = {10.1145/2428955.2428976},
  timestamp    = {Mon, 16 Sep 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/momm/ZowjD12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/socrob/DattaMJK12,
  author       = {Chandan Datta and
                  Bruce A. MacDonald and
                  Chandimal Jayawardena and
                  I{-}Han Kuo},
  editor       = {Shuzhi Sam Ge and
                  Oussama Khatib and
                  John{-}John Cabibihan and
                  Reid G. Simmons and
                  Mary{-}Anne Williams},
  title        = {Programming Behaviour of a Personal Service Robot with Application
                  to Healthcare},
  booktitle    = {Social Robotics - 4th International Conference, {ICSR} 2012, Chengdu,
                  China, October 29-31, 2012. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {7621},
  pages        = {228--237},
  publisher    = {Springer},
  year         = {2012},
  url          = {https://doi.org/10.1007/978-3-642-34103-8\_23},
  doi          = {10.1007/978-3-642-34103-8\_23},
  timestamp    = {Fri, 07 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/socrob/DattaMJK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/behaviourIT/Zhou11,
  author       = {Tao Zhou},
  title        = {An empirical examination of users' post-adoption behaviour of mobile
                  services},
  journal      = {Behav. Inf. Technol.},
  volume       = {30},
  number       = {2},
  pages        = {241--250},
  year         = {2011},
  url          = {https://doi.org/10.1080/0144929X.2010.543702},
  doi          = {10.1080/0144929X.2010.543702},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/behaviourIT/Zhou11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijcaet/MendesRCL11,
  author       = {J. Marco Mendes and
                  Francisco J. Restivo and
                  Armando W. Colombo and
                  Paulo Leit{\~{a}}o},
  title        = {Behaviour and integration of service-oriented automation and production
                  devices at the shop-floor},
  journal      = {Int. J. Comput. Aided Eng. Technol.},
  volume       = {3},
  number       = {3/4},
  pages        = {281--291},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJCAET.2011.040048},
  doi          = {10.1504/IJCAET.2011.040048},
  timestamp    = {Tue, 24 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijcaet/MendesRCL11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijeh/HsiehL11,
  author       = {Chang{-}tseh Hsieh and
                  Binshan Lin},
  title        = {Information technology for competitive advantage: the case of learning
                  and innovation in behavioural healthcare service},
  journal      = {Int. J. Electron. Heal.},
  volume       = {6},
  number       = {2/3/4},
  pages        = {213--228},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJEH.2011.044350},
  doi          = {10.1504/IJEH.2011.044350},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijeh/HsiehL11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmc/HsuWL11,
  author       = {Chin{-}Lung Hsu and
                  Chiung{-}Feng Wang and
                  Judy Chuan{-}Chuan Lin},
  title        = {Investigating customer adoption behaviours in Mobile Financial Services},
  journal      = {Int. J. Mob. Commun.},
  volume       = {9},
  number       = {5},
  pages        = {477--494},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJMC.2011.042455},
  doi          = {10.1504/IJMC.2011.042455},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmc/HsuWL11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/LinC11,
  author       = {Pei{-}Chun Lin and
                  Mei{-}Hsin Chiang},
  title        = {Service quality, service value, customer satisfaction and behavioural
                  intentions of internet telephony},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {15},
  number       = {3/4},
  pages        = {261--280},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.040379},
  doi          = {10.1504/IJSTM.2011.040379},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LinC11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ires/Almutairi11,
  author       = {Helaiel Almutairi},
  title        = {Factors affecting the information behaviour of managers in the Kuwaiti
                  civil service: a relational model},
  journal      = {Inf. Res.},
  volume       = {16},
  number       = {2},
  year         = {2011},
  url          = {http://www.informationr.net/ir/16-2/paper477.html},
  timestamp    = {Wed, 22 May 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ires/Almutairi11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jlbs/MichaelM11,
  author       = {Katina Michael and
                  Michael G. Michael},
  title        = {The social and behavioural implications of location-based services},
  journal      = {J. Locat. Based Serv.},
  volume       = {5},
  number       = {3-4},
  pages        = {121--137},
  year         = {2011},
  url          = {https://doi.org/10.1080/17489725.2011.642820},
  doi          = {10.1080/17489725.2011.642820},
  timestamp    = {Sun, 06 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jlbs/MichaelM11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jlp/Brogi11,
  author       = {Antonio Brogi},
  title        = {On the potential advantages of exploiting behavioural information
                  for contract-based service discovery and composition},
  journal      = {J. Log. Algebraic Methods Program.},
  volume       = {80},
  number       = {1},
  pages        = {3--12},
  year         = {2011},
  url          = {https://doi.org/10.1016/j.jlap.2010.01.001},
  doi          = {10.1016/J.JLAP.2010.01.001},
  timestamp    = {Tue, 16 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jlp/Brogi11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jnca/ZhouYBSXH11,
  author       = {ZhangBing Zhou and
                  Laurence Tianruo Yang and
                  Sami Bhiri and
                  Lei Shu and
                  Naixue Xiong and
                  Manfred Hauswirth},
  title        = {Verifying mediated service interactions considering expected behaviours},
  journal      = {J. Netw. Comput. Appl.},
  volume       = {34},
  number       = {4},
  pages        = {1043--1053},
  year         = {2011},
  url          = {https://doi.org/10.1016/j.jnca.2010.06.006},
  doi          = {10.1016/J.JNCA.2010.06.006},
  timestamp    = {Mon, 24 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jnca/ZhouYBSXH11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bcshci/PayneJS11,
  author       = {Jeunese A. Payne and
                  Graham I. Johnson and
                  Andrea Szymkowiak},
  editor       = {Linda Little and
                  Lynne M. Coventry},
  title        = {The behavioural impact of a visually represented virtual assistant
                  in a self-service checkout context},
  booktitle    = {Proceedings of the 2011 British Computer Society Conference on Human-Computer
                  Interaction, {BCS-HCI} 2011, Newcastle-upon-Tyne, UK, July 4-8, 2011},
  pages        = {58--63},
  publisher    = {{ACM}},
  year         = {2011},
  url          = {http://dl.acm.org/citation.cfm?id=2305329},
  timestamp    = {Fri, 28 Sep 2012 12:17:53 +0200},
  biburl       = {https://dblp.org/rec/conf/bcshci/PayneJS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/LiL11,
  author       = {Hongxiu Li and
                  Yong Liu},
  editor       = {Virpi Kristiina Tuunainen and
                  Matti Rossi and
                  Joe Nandhakumar},
  title        = {Post adoption behaviour of e-service users: an empirical study on
                  chinese online travel service users},
  booktitle    = {19th European Conference on Information Systems, {ECIS} 2011, Helsinki,
                  Finland, June 9-11, 2011},
  pages        = {56},
  year         = {2011},
  url          = {http://aisel.aisnet.org/ecis2011/56},
  timestamp    = {Sat, 24 Feb 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ecis/LiL11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/eurocast/Rodriguez-RodriguezGQ11,
  author       = {Abraham Rodr{\'{\i}}guez{-}Rodr{\'{\i}}guez and
                  Nicol{\'{a}}s Iglesias Garc{\'{\i}}a and
                  Jos{\'{e}} Mar{\'{\i}}a Quinteiro{-}Gonz{\'{a}}lez},
  editor       = {Roberto Moreno{-}D{\'{\i}}az and
                  Franz Pichler and
                  Alexis Quesada{-}Arencibia},
  title        = {Modelling the Psychographic Behaviour of Users Using Ontologies in
                  Web Marketing Services},
  booktitle    = {Computer Aided Systems Theory - {EUROCAST} 2011 - 13th International
                  Conference, Las Palmas de Gran Canaria, Spain, February 6-11, 2011,
                  Revised Selected Papers, Part {I}},
  series       = {Lecture Notes in Computer Science},
  volume       = {6927},
  pages        = {121--128},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-3-642-27549-4\_16},
  doi          = {10.1007/978-3-642-27549-4\_16},
  timestamp    = {Wed, 07 Dec 2022 23:13:53 +0100},
  biburl       = {https://dblp.org/rec/conf/eurocast/Rodriguez-RodriguezGQ11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/percom/PapageorgiouMSSS11,
  author       = {Apostolos Papageorgiou and
                  Andr{\'{e}} Miede and
                  Dieter Schuller and
                  Stefan Schulte and
                  Ralf Steinmetz},
  title        = {Always Best Served: On the behaviour of QoS- and QoE-based algorithms
                  for Web service adaptation},
  booktitle    = {Ninth Annual {IEEE} International Conference on Pervasive Computing
                  and Communications, PerCom 2011, 21-25 March 2011, Seattle, WA, USA,
                  Workshop Proceedings},
  pages        = {76--81},
  publisher    = {{IEEE} Computer Society},
  year         = {2011},
  url          = {https://doi.org/10.1109/PERCOMW.2011.5766975},
  doi          = {10.1109/PERCOMW.2011.5766975},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/percom/PapageorgiouMSSS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@phdthesis{DBLP:phd/ethos/Alqahtani10,
  author       = {Ali Alqahtani},
  title        = {Leveraging service-oriented business applications to a rigorous rule-centric
                  dynamic behavioural architecture},
  school       = {De Montfort University, Leicester, {UK}},
  year         = {2010},
  url          = {https://hdl.handle.net/2086/4535},
  timestamp    = {Sat, 02 Dec 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/phd/ethos/Alqahtani10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/eInformatica/Rychly10,
  author       = {Marek Rychl{\'{y}}},
  title        = {A Case Study on Behavioural Modelling of Service-Oriented Architectures},
  journal      = {e Informatica Softw. Eng. J.},
  volume       = {4},
  number       = {1},
  pages        = {71--87},
  year         = {2010},
  url          = {http://www.e-informatyka.pl/attach/e-Informatica\_-\_Volume\_4/eInformatica2010Art6.pdf},
  timestamp    = {Fri, 11 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/eInformatica/Rychly10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijcnds/PadmanabhanE10,
  author       = {Jayashree Padmanabhan and
                  K. S. Easwarakumar},
  title        = {User behaviour trust model to defend denial of service attacks in
                  distributed computational environments},
  journal      = {Int. J. Commun. Networks Distributed Syst.},
  volume       = {5},
  number       = {3},
  pages        = {279--294},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJCNDS.2010.034949},
  doi          = {10.1504/IJCNDS.2010.034949},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijcnds/PadmanabhanE10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmc/LeeLK10,
  author       = {Bong Gyou Lee and
                  Younghee Lee and
                  Sang Chul Kim},
  title        = {The continuous use behaviour of 3G mobile video phone services},
  journal      = {Int. J. Mob. Commun.},
  volume       = {8},
  number       = {4},
  pages        = {371--391},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJMC.2010.033832},
  doi          = {10.1504/IJMC.2010.033832},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmc/LeeLK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijra/KimKP10,
  author       = {Dong{-}Wha Kim and
                  Ju{-}Hyun Kang and
                  Gwi{-}Tae Park},
  title        = {Door-Opening Behaviour by Home Service Robot in a House},
  journal      = {Int. J. Robotics Autom.},
  volume       = {25},
  number       = {4},
  year         = {2010},
  url          = {https://doi.org/10.2316/Journal.206.2010.4.206-3195},
  doi          = {10.2316/JOURNAL.206.2010.4.206-3195},
  timestamp    = {Sun, 12 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijra/KimKP10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/CocciaR10,
  author       = {Mario Coccia and
                  Secondo Rolfo},
  title        = {New entrepreneurial behaviour of public research organisations: opportunities
                  and threats of technological services supply},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {134--151},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.029674},
  doi          = {10.1504/IJSTM.2010.029674},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/CocciaR10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijstm/GuderganL10,
  author       = {Siegfried P. Gudergan and
                  Ian Lings},
  title        = {Service employee behaviour: the role of compliance and risk taking},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {208--216},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034328},
  doi          = {10.1504/IJSTM.2010.034328},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/GuderganL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/imds/ChangCHK10,
  author       = {Kuo{-}Chien Chang and
                  Mu{-}Chen Chen and
                  Chia{-}Lin Hsu and
                  Nien{-}Te Kuo},
  title        = {The effect of service convenience on post-purchasing behaviours},
  journal      = {Ind. Manag. Data Syst.},
  volume       = {110},
  number       = {9},
  pages        = {1420--1443},
  year         = {2010},
  url          = {https://doi.org/10.1108/02635571011087464},
  doi          = {10.1108/02635571011087464},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/imds/ChangCHK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isf/DwivediPBL10,
  author       = {Yogesh Kumar Dwivedi and
                  Anastasia Papazafeiropoulou and
                  Willem{-}Paul Brinkman and
                  Banita Lal},
  title        = {Examining the influence of service quality and secondary influence
                  on the behavioural intention to change internet service provider},
  journal      = {Inf. Syst. Frontiers},
  volume       = {12},
  number       = {2},
  pages        = {207--217},
  year         = {2010},
  url          = {https://doi.org/10.1007/s10796-008-9074-7},
  doi          = {10.1007/S10796-008-9074-7},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/isf/DwivediPBL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bmfa/RoubtsovaJW10,
  author       = {Ella E. Roubtsova and
                  Stef Joosten and
                  Lex Wedemeijer},
  editor       = {Mehmet Aksit and
                  Ekkart Kindler and
                  Ella E. Roubtsova and
                  Ashley T. McNeile},
  title        = {Behavioural model for a business rules based approach to model services},
  booktitle    = {Proceedings of the Second International Workshop on Behaviour Modelling:
                  Foundation and Applications, Paris, France, June 14, 2010},
  pages        = {6},
  publisher    = {{ACM}},
  year         = {2010},
  url          = {https://doi.org/10.1145/1811147.1811153},
  doi          = {10.1145/1811147.1811153},
  timestamp    = {Sat, 19 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/bmfa/RoubtsovaJW10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecows/MartinS10,
  author       = {J. Antonio Mart{\'{\i}}n Martin and
                  E. Pimentel S{\'{a}}nchez},
  editor       = {Antonio Brogi and
                  Cesare Pautasso and
                  George Angelos Papadopoulos},
  title        = {Feature-Based Discovery of Services with Adaptable Behaviour},
  booktitle    = {8th {IEEE} European Conference on Web Services {(ECOWS} 2010), 1-3
                  December 2010, Ayia Napa, Cyprus},
  pages        = {91--98},
  publisher    = {{IEEE} Computer Society},
  year         = {2010},
  url          = {https://doi.org/10.1109/ECOWS.2010.22},
  doi          = {10.1109/ECOWS.2010.22},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ecows/MartinS10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icc/JesusAS10,
  author       = {Vitor Jesus and
                  Rui L. Aguiar and
                  Peter Steenkiste},
  title        = {Discovery and Composition of Per-Domain Behaviours - a Service Abstraction
                  Approach},
  booktitle    = {Proceedings of {IEEE} International Conference on Communications,
                  {ICC} 2010, Cape Town, South Africa, 23-27 May 2010},
  pages        = {1--6},
  publisher    = {{IEEE}},
  year         = {2010},
  url          = {https://doi.org/10.1109/ICC.2010.5501828},
  doi          = {10.1109/ICC.2010.5501828},
  timestamp    = {Sun, 06 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icc/JesusAS10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mobisys/Oliver10,
  author       = {Earl Oliver},
  editor       = {Sujata Banerjee and
                  Srinivasan Keshav and
                  Alec Wolman},
  title        = {Characterizing the transport behaviour of the short message service},
  booktitle    = {Proceedings of the 8th International Conference on Mobile Systems,
                  Applications, and Services (MobiSys 2010), San Francisco, California,
                  USA, June 15-18, 2010},
  pages        = {223--238},
  publisher    = {{ACM}},
  year         = {2010},
  url          = {https://doi.org/10.1145/1814433.1814457},
  doi          = {10.1145/1814433.1814457},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/mobisys/Oliver10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/nordichi/ThomasBL10,
  author       = {Lisa Thomas and
                  Pamela Briggs and
                  Linda Little},
  editor       = {Ebba {\TH}{\'{o}}ra Hvannberg and
                  Marta Krist{\'{\i}}n L{\'{a}}rusd{\'{o}}ttir and
                  Ann Blandford and
                  Jan Gulliksen},
  title        = {The impact of using location-based services with a behaviour-disordered
                  child: a case study},
  booktitle    = {Proceedings of the 6th Nordic Conference on Human-Computer Interaction
                  2010, Reykjavik, Iceland, October 16-20, 2010},
  pages        = {503--510},
  publisher    = {{ACM}},
  year         = {2010},
  url          = {https://doi.org/10.1145/1868914.1868971},
  doi          = {10.1145/1868914.1868971},
  timestamp    = {Sun, 25 Oct 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/nordichi/ThomasBL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/otm/CamaraCV10,
  author       = {Javier C{\'{a}}mara and
                  Carlos Canal and
                  Nikolay Vasilev},
  editor       = {Robert Meersman and
                  Tharam S. Dillon and
                  Pilar Herrero},
  title        = {A Framework for Run-Time Behavioural Service Adaptation in Ubiquitous
                  Computing},
  booktitle    = {On the Move to Meaningful Internet Systems: {OTM} 2010 Workshops -
                  Confederated International Workshops and Posters: International Workshops:
                  AVYTAT, ADI, DATAVIEW, EI2N, ISDE, MONET, OnToContent, ORM, P2P-CDVE,
                  SeDeS, {SWWS} and {OTMA.} Hersonissos, Crete, Greece, October 25-29,
                  2010. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {6428},
  pages        = {67--76},
  publisher    = {Springer},
  year         = {2010},
  url          = {https://doi.org/10.1007/978-3-642-16961-8\_20},
  doi          = {10.1007/978-3-642-16961-8\_20},
  timestamp    = {Thu, 14 Oct 2021 10:28:25 +0200},
  biburl       = {https://dblp.org/rec/conf/otm/CamaraCV10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sac/MassinkHL10,
  author       = {Mieke Massink and
                  Michael D. Harrison and
                  Diego Latella},
  editor       = {Sung Y. Shin and
                  Sascha Ossowski and
                  Michael Schumacher and
                  Mathew J. Palakal and
                  Chih{-}Cheng Hung},
  title        = {Scalable analysis of collective behaviour in smart service systems},
  booktitle    = {Proceedings of the 2010 {ACM} Symposium on Applied Computing (SAC),
                  Sierre, Switzerland, March 22-26, 2010},
  pages        = {1173--1180},
  publisher    = {{ACM}},
  year         = {2010},
  url          = {https://doi.org/10.1145/1774088.1774337},
  doi          = {10.1145/1774088.1774337},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/sac/MassinkHL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/servicewave/LatreTPD10,
  author       = {Steven Latr{\'{e}} and
                  Filip De Turck and
                  Dimitri Papadimitriou and
                  Piet Demeester},
  editor       = {Elisabetta Di Nitto and
                  Ramin Yahyapour},
  title        = {A Management Framework for Automating Network Experiments and User
                  Behaviour Emulation on Large Scale Testbed Facilities},
  booktitle    = {Towards a Service-Based Internet - Third European Conference, ServiceWave
                  2010, Ghent, Belgium, December 13-15, 2010. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {6481},
  pages        = {209--210},
  publisher    = {Springer},
  year         = {2010},
  url          = {https://doi.org/10.1007/978-3-642-17694-4\_27},
  doi          = {10.1007/978-3-642-17694-4\_27},
  timestamp    = {Sun, 25 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/servicewave/LatreTPD10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/soca/NepalSB10,
  author       = {Surya Nepal and
                  Wanita Sherchan and
                  Athman Bouguettaya},
  title        = {A behaviour-based trust model for service web},
  booktitle    = {{IEEE} International Conference on Service-Oriented Computing and
                  Applications, {SOCA} 2010, 13-15 December 2010, Perth, Australia},
  pages        = {1--4},
  publisher    = {{IEEE} Computer Society},
  year         = {2010},
  url          = {https://doi.org/10.1109/SOCA.2010.5707183},
  doi          = {10.1109/SOCA.2010.5707183},
  timestamp    = {Sat, 19 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/soca/NepalSB10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/uic/ZhaoHLM10,
  author       = {Yongwang Zhao and
                  Chunyang Hu and
                  Min Liu and
                  Dianfu Ma},
  title        = {Formal Analysis of Behavioural Equivalence for Trustworthy and Composite
                  Web Services},
  booktitle    = {Symposia and Workshops on Ubiquitous, Autonomic and Trusted Computing:
                  7th International Conference on Ubiquitous Intelligence {\&} Computing
                  and 7th International Conference on Autonomic {\&} Trusted Computing,
                  {UIC-ATC} 2010, 26-29 October 2010, Xi'an, China},
  pages        = {428--433},
  publisher    = {{IEEE} Computer Society},
  year         = {2010},
  url          = {https://doi.org/10.1109/UIC-ATC.2010.116},
  doi          = {10.1109/UIC-ATC.2010.116},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/uic/ZhaoHLM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:journals/entcs/CamaraMSCP10,
  author       = {Javier C{\'{a}}mara and
                  Jos{\'{e}} Antonio Mart{\'{\i}}n and
                  Gwen Sala{\"{u}}n and
                  Carlos Canal and
                  Ernesto Pimentel},
  editor       = {Jens Happe and
                  Barbora Buhnova},
  title        = {Semi-Automatic Specification of Behavioural Service Adaptation Contracts},
  booktitle    = {Proceedings of the 7th International Workshop on Formal Engineering
                  approaches to Software Components and Architectures, FESCA@ETAPS 2010,
                  Paphos, Cyprus, March 27, 2010},
  series       = {Electronic Notes in Theoretical Computer Science},
  volume       = {264},
  number       = {1},
  pages        = {19--34},
  publisher    = {Elsevier},
  year         = {2010},
  url          = {https://doi.org/10.1016/j.entcs.2010.07.003},
  doi          = {10.1016/J.ENTCS.2010.07.003},
  timestamp    = {Fri, 10 Mar 2023 10:39:08 +0100},
  biburl       = {https://dblp.org/rec/journals/entcs/CamaraMSCP10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@incollection{DBLP:series/sci/MirandaPGPSAM10,
  author       = {Miguel Miranda and
                  Gabriel Pontes and
                  Pedro Gon{\c{c}}alves and
                  Hugo Peixoto and
                  Manuel Santos and
                  Ant{\'{o}}nio Abelha and
                  Jos{\'{e}} Machado},
  editor       = {Roger Y. Lee},
  title        = {Modelling Intelligent Behaviours in Multi-agent Based {HL7} Services},
  booktitle    = {Computer and Information Science 2010 [outstanding papers from the
                  9th {ACIS/IEEE} International Conference on Computer and Information
                  Science, Kaminoyama, Japan, August 18-20, 2010]},
  series       = {Studies in Computational Intelligence},
  volume       = {317},
  pages        = {95--106},
  publisher    = {Springer},
  year         = {2010},
  url          = {https://doi.org/10.1007/978-3-642-15405-8\_9},
  doi          = {10.1007/978-3-642-15405-8\_9},
  timestamp    = {Fri, 22 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/series/sci/MirandaPGPSAM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iassist/Macdonald10,
  author       = {Stuart Macdonald},
  title        = {Information Behaviour of Life Science Researchers - Informing Funders
                  and Service Providers},
  booktitle    = {{IASSIST} 2010 - Social Data and Social Networking: Connecting Social
                  Science Communities across the Globe, Ithaca, NY, USA, June 1-4, 2010},
  year         = {2010},
  url          = {http://www.iassistdata.org/conference/2010/presentation/1126},
  timestamp    = {Wed, 20 Jun 2018 17:44:36 +0200},
  biburl       = {https://dblp.org/rec/conf/iassist/Macdonald10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmc/LinL09,
  author       = {Judy Chuan{-}Chuan Lin and
                  Elaine Shang{-}Yi Liu},
  title        = {The adoption behaviour for mobile video call services},
  journal      = {Int. J. Mob. Commun.},
  volume       = {7},
  number       = {6},
  pages        = {646--666},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJMC.2009.025536},
  doi          = {10.1504/IJMC.2009.025536},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmc/LinL09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tele/Constantiou09,
  author       = {Ioanna D. Constantiou},
  title        = {Consumer behaviour in the mobile telecommunications' market: The individual's
                  adoption decision of innovative services},
  journal      = {Telematics Informatics},
  volume       = {26},
  number       = {3},
  pages        = {270--281},
  year         = {2009},
  url          = {https://doi.org/10.1016/j.tele.2008.11.005},
  doi          = {10.1016/J.TELE.2008.11.005},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tele/Constantiou09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/aips/GiacomoMP09,
  author       = {Giuseppe De Giacomo and
                  Riccardo De Masellis and
                  Fabio Patrizi},
  editor       = {Alfonso Gerevini and
                  Adele E. Howe and
                  Amedeo Cesta and
                  Ioannis Refanidis},
  title        = {Composition of Partially Observable Services Exporting their Behaviour},
  booktitle    = {Proceedings of the 19th International Conference on Automated Planning
                  and Scheduling, {ICAPS} 2009, Thessaloniki, Greece, September 19-23,
                  2009},
  publisher    = {{AAAI}},
  year         = {2009},
  url          = {http://aaai.org/ocs/index.php/ICAPS/ICAPS09/paper/view/718},
  timestamp    = {Thu, 13 Dec 2012 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/aips/GiacomoMP09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chinz/KodagodaWK09,
  author       = {Neesha Kodagoda and
                  B. L. William Wong and
                  Nawaz Kahan},
  editor       = {Beryl Plimmer},
  title        = {Behaviour characteristics: low and high literacy users information
                  seeking on social service websites},
  booktitle    = {Proceedings of the 10th {ACM} {SIGCHI} New Zealand Chapter's International
                  Conference on Computer-Human Interaction, {CHINZ} 2009, Auckland,
                  New Zealand, July 6-7, 2009},
  series       = {{ACM} International Conference Proceeding Series},
  pages        = {13--16},
  publisher    = {{ACM}},
  year         = {2009},
  url          = {https://doi.org/10.1145/1577782.1577785},
  doi          = {10.1145/1577782.1577785},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chinz/KodagodaWK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/colcom/ZhouBSH09,
  author       = {ZhangBing Zhou and
                  Sami Bhiri and
                  Lei Shu and
                  Manfred Hauswirth},
  editor       = {James B. D. Joshi and
                  Tao Zhang},
  title        = {Formal verification of mediatedweb service interactions considering
                  client's expected behaviours},
  booktitle    = {The 5th International Conference on Collaborative Computing: Networking,
                  Applications and Worksharing, CollaborateCom 2009, Washington DC,
                  USA, November 11-14, 2009},
  pages        = {1--10},
  publisher    = {{ICST} / {IEEE}},
  year         = {2009},
  url          = {https://doi.org/10.4108/ICST.COLLABORATECOM2009.8270},
  doi          = {10.4108/ICST.COLLABORATECOM2009.8270},
  timestamp    = {Sun, 08 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/colcom/ZhouBSH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecis/ShafiW09,
  author       = {A. L.{-}Shafi Shafi and
                  Vishanth Weerakkody},
  editor       = {Susan Newell and
                  Edgar A. Whitley and
                  Nancy Pouloudi and
                  Jonathan Wareham and
                  Lars Mathiassen},
  title        = {Understanding citizens' behavioural intention in the adoption of e-government
                  services in the state of Qatar},
  booktitle    = {17th European Conference on Information Systems, {ECIS} 2009, Verona,
                  Italy, 2009},
  pages        = {1618--1629},
  year         = {2009},
  url          = {http://aisel.aisnet.org/ecis2009/430},
  timestamp    = {Mon, 05 Dec 2016 15:14:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ecis/ShafiW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecows/DranidisRK09,
  author       = {Dimitris Dranidis and
                  Ervin Ramollari and
                  Dimitrios Kourtesis},
  editor       = {Rik Eshuis and
                  Paul W. P. J. Grefen and
                  George Angelos Papadopoulos},
  title        = {Run-time Verification of Behavioural Conformance for Conversational
                  Web Services},
  booktitle    = {Seventh {IEEE} European Conference on Web Services {(ECOWS} 2009),
                  9-11 November 2009, Eindhoven, The Netherlands},
  pages        = {139--147},
  publisher    = {{IEEE} Computer Society},
  year         = {2009},
  url          = {https://doi.org/10.1109/ECOWS.2009.19},
  doi          = {10.1109/ECOWS.2009.19},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ecows/DranidisRK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iceis/RoubtsovaWLM09,
  author       = {Ella E. Roubtsova and
                  Lex Wedemeijer and
                  Karel Lemmen and
                  Ashley T. McNeile},
  editor       = {Jos{\'{e}} Cordeiro and
                  Joaquim Filipe},
  title        = {Modular Behaviour Modelling of Service Providing Business Processes},
  booktitle    = {{ICEIS} 2009 - Proceedings of the 11th International Conference on
                  Enterprise Information Systems, Volume ISAS, Milan, Italy, May 6-10,
                  2009},
  pages        = {338--341},
  year         = {2009},
  timestamp    = {Thu, 10 Sep 2009 09:32:51 +0200},
  biburl       = {https://dblp.org/rec/conf/iceis/RoubtsovaWLM09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icse/CamaraCS09,
  author       = {Javier C{\'{a}}mara and
                  Carlos Canal and
                  Gwen Sala{\"{u}}n},
  title        = {Behavioural self-adaptation of services in ubiquitous computing environments},
  booktitle    = {2009 {ICSE} Workshop on Software Engineering for Adaptive and Self-Managing
                  Systems, {SEAMS} 2009, Vancouver, BC, Canada, May 18-19, 2009},
  pages        = {28--37},
  publisher    = {{IEEE} Computer Society},
  year         = {2009},
  url          = {https://doi.org/10.1109/SEAMS.2009.5069071},
  doi          = {10.1109/SEAMS.2009.5069071},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icse/CamaraCS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icse/Foster09,
  author       = {Howard Foster},
  title        = {Architecture and behaviour analysis for engineering Service Modes},
  booktitle    = {International {ICSE} Workshop on Principles of Engineering Service-Oriented
                  Systems, {PESOS} 2009, 18-19 May 2009, Vancouver, BC, Canada},
  pages        = {1--8},
  publisher    = {{IEEE} Computer Society},
  year         = {2009},
  url          = {https://doi.org/10.1109/PESOS.2009.5068812},
  doi          = {10.1109/PESOS.2009.5068812},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icse/Foster09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/interact/KodagodaWK09,
  author       = {Neesha Kodagoda and
                  B. L. William Wong and
                  Nawaz Kahan},
  editor       = {Tom Gross and
                  Jan Gulliksen and
                  Paula Kotz{\'{e}} and
                  Lars Oestreicher and
                  Philippe A. Palanque and
                  Raquel Oliveira Prates and
                  Marco Winckler},
  title        = {Overview of Behaviour Characteristics of High and Low Literacy Users:
                  Information Seeking of an Online Social Service System},
  booktitle    = {Human-Computer Interaction - {INTERACT} 2009, 12th {IFIP} {TC} 13
                  International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedings,
                  Part {I}},
  series       = {Lecture Notes in Computer Science},
  volume       = {5726},
  pages        = {77--80},
  publisher    = {Springer},
  year         = {2009},
  url          = {https://doi.org/10.1007/978-3-642-03655-2\_8},
  doi          = {10.1007/978-3-642-03655-2\_8},
  timestamp    = {Tue, 14 May 2019 10:00:46 +0200},
  biburl       = {https://dblp.org/rec/conf/interact/KodagodaWK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/isse/WolthuisBFSV09,
  author       = {Reinder Wolthuis and
                  Gerben Broenink and
                  Frank Fransen and
                  Sven Schultz and
                  Arnout de Vries},
  editor       = {Norbert Pohlmann and
                  Helmut Reimer and
                  Wolfgang Schneider},
  title        = {Simple {\&} Secure: Attitude and behaviour towards security and
                  usability in internet products and services at home},
  booktitle    = {{ISSE} 2009 - Securing Electronic Business Processes, Highlights of
                  the Information Security Solutions Europe 2009 Conference, The Hague,
                  The Netherlands, October 6-8, 2009},
  pages        = {157--168},
  publisher    = {Vieweg+Teubner},
  year         = {2009},
  url          = {https://doi.org/10.1007/978-3-8348-9363-5\_15},
  doi          = {10.1007/978-3-8348-9363-5\_15},
  timestamp    = {Wed, 24 Apr 2019 16:36:13 +0200},
  biburl       = {https://dblp.org/rec/conf/isse/WolthuisBFSV09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/lanc/FioriF09,
  author       = {Marcelo Fiori and
                  Julio Fitipaldo},
  editor       = {H{\'{e}}ctor Cancela},
  title        = {A new user behaviour model and QoE determination on short-message-service},
  booktitle    = {Proceedings of the 5th International Latin American Networking Conference
                  , {LANC} 2009, Pelotas, Brazil, September 24-25, 2009},
  pages        = {95--101},
  publisher    = {{ACM}},
  year         = {2009},
  url          = {https://doi.org/10.1145/1636682.1636698},
  doi          = {10.1145/1636682.1636698},
  timestamp    = {Wed, 14 Jun 2023 08:50:28 +0200},
  biburl       = {https://dblp.org/rec/conf/lanc/FioriF09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ldic/PokrandtSW09,
  author       = {Bernd Pokrandt and
                  Marcus Seifert and
                  Stefan Wiesner},
  editor       = {Hans{-}J{\"{o}}rg Kreowski and
                  Bernd Scholz{-}Reiter and
                  Klaus{-}Dieter Thoben},
  title        = {Quotation Behaviour of Profit Centres for Offers on Dynamic Logistic
                  Services},
  booktitle    = {Dynamics in Logistics, Second International Conference, {LDIC} 2009,
                  Bremen, Germany, August 17-21, 2009, Proceedings},
  pages        = {529--538},
  publisher    = {Springer},
  year         = {2009},
  url          = {https://doi.org/10.1007/978-3-642-11996-5\_47},
  doi          = {10.1007/978-3-642-11996-5\_47},
  timestamp    = {Wed, 29 May 2019 09:35:40 +0200},
  biburl       = {https://dblp.org/rec/conf/ldic/PokrandtSW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:journals/entcs/BocchiFLPT09,
  author       = {Laura Bocchi and
                  Jos{\'{e}} Luiz Fiadeiro and
                  Alessandro Lapadula and
                  Rosario Pugliese and
                  Francesco Tiezzi},
  editor       = {Jens Happe and
                  Barbora Zimmerov{\'{a}}},
  title        = {From Architectural to Behavioural Specification of Services},
  booktitle    = {Proceedings of the Sixth International Workshop on Formal Engineering
                  approches to Software Components and Architectures, FESCA@ETAPS 2009,
                  York, UK, April 28, 2009},
  series       = {Electronic Notes in Theoretical Computer Science},
  volume       = {253},
  number       = {1},
  pages        = {3--21},
  publisher    = {Elsevier},
  year         = {2009},
  url          = {https://doi.org/10.1016/j.entcs.2009.09.025},
  doi          = {10.1016/J.ENTCS.2009.09.025},
  timestamp    = {Fri, 24 Feb 2023 15:09:34 +0100},
  biburl       = {https://dblp.org/rec/journals/entcs/BocchiFLPT09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/fuin/BonchiBCG08,
  author       = {Filippo Bonchi and
                  Antonio Brogi and
                  Sara Corfini and
                  Fabio Gadducci},
  title        = {On the Use of Behavioural Equivalences for Web Services' Development},
  journal      = {Fundam. Informaticae},
  volume       = {89},
  number       = {4},
  pages        = {479--510},
  year         = {2008},
  url          = {http://content.iospress.com/articles/fundamenta-informaticae/fi89-4-06},
  timestamp    = {Fri, 18 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/fuin/BonchiBCG08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijmi/DeyRGC08,
  author       = {Aditi Dey and
                  Beth Reid and
                  Robyn Godding and
                  Andrew J. Campbell},
  title        = {Perceptions and behaviour of access of the Internet: {A} study of
                  women attending a breast screening service in Sydney, Australia},
  journal      = {Int. J. Medical Informatics},
  volume       = {77},
  number       = {1},
  pages        = {24--32},
  year         = {2008},
  url          = {https://doi.org/10.1016/j.ijmedinf.2006.12.002},
  doi          = {10.1016/J.IJMEDINF.2006.12.002},
  timestamp    = {Fri, 21 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmi/DeyRGC08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijshc/Constantiou08,
  author       = {Ioanna D. Constantiou},
  title        = {Consumer behaviour and Advanced Mobile Data Services: opening the
                  'black box' of the individual's choice process},
  journal      = {Int. J. Soc. Humanist. Comput.},
  volume       = {1},
  number       = {1},
  pages        = {67--80},
  year         = {2008},
  url          = {https://doi.org/10.1504/IJSHC.2008.020481},
  doi          = {10.1504/IJSHC.2008.020481},
  timestamp    = {Tue, 31 Mar 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijshc/Constantiou08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tgis/Stock08,
  author       = {Kristin Stock},
  title        = {Determining Semantic Similarity of Behaviour Using Natural Semantic
                  Metalanguage to Match User Objectives to Available Web Services},
  journal      = {Trans. {GIS}},
  volume       = {12},
  number       = {6},
  pages        = {733--755},
  year         = {2008},
  url          = {https://doi.org/10.1111/j.1467-9671.2008.01128.x},
  doi          = {10.1111/J.1467-9671.2008.01128.X},
  timestamp    = {Fri, 26 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tgis/Stock08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/apn/BonchiBCG08,
  author       = {Filippo Bonchi and
                  Antonio Brogi and
                  Sara Corfini and
                  Fabio Gadducci},
  editor       = {Kees M. van Hee and
                  R{\"{u}}diger Valk},
  title        = {Compositional Specification of Web Services Via Behavioural Equivalence
                  of Nets: {A} Case Study},
  booktitle    = {Applications and Theory of Petri Nets, 29th International Conference,
                  {PETRI} {NETS} 2008, Xi'an, China, June 23-27, 2008. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {5062},
  pages        = {52--71},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-540-68746-7\_8},
  doi          = {10.1007/978-3-540-68746-7\_8},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/apn/BonchiBCG08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/bpm/Ait-BachirDF08,
  author       = {Ali A{\"{\i}}t{-}Bachir and
                  Marlon Dumas and
                  Marie{-}Christine Fauvet},
  editor       = {Marlon Dumas and
                  Manfred Reichert and
                  Ming{-}Chien Shan},
  title        = {{BESERIAL:} Behavioural Service Interface Analyser},
  booktitle    = {Business Process Management, 6th International Conference, {BPM} 2008,
                  Milan, Italy, September 2-4, 2008. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {5240},
  pages        = {374--377},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-540-85758-7\_27},
  doi          = {10.1007/978-3-540-85758-7\_27},
  timestamp    = {Tue, 14 May 2019 10:00:37 +0200},
  biburl       = {https://dblp.org/rec/conf/bpm/Ait-BachirDF08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cibse/BenigniBC08,
  author       = {Fabrizio Benigni and
                  Antonio Brogi and
                  Sara Corfini},
  editor       = {Maria Lencastre and
                  Jo{\~{a}}o Falc{\~{a}}o e Cunha and
                  Antonio Valecillo},
  title        = {Discovering service compositions that feature a desired behaviour},
  booktitle    = {Memorias de la {XI} Conferencia Iberoamericana de Software Engineering
                  (CIbSE 2008), Recife, Pernambuco, Brasil, February 13-17, 2008},
  pages        = {4--16},
  year         = {2008},
  timestamp    = {Mon, 26 Sep 2022 12:22:10 +0200},
  biburl       = {https://dblp.org/rec/conf/cibse/BenigniBC08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/fase/MellitiPM08,
  author       = {Tarek Melliti and
                  Pascal Poizat and
                  Sonia Ben Mokhtar},
  editor       = {Jos{\'{e}} Luiz Fiadeiro and
                  Paola Inverardi},
  title        = {Distributed Behavioural Adaptation for the Automatic Composition of
                  Semantic Services},
  booktitle    = {Fundamental Approaches to Software Engineering, 11th International
                  Conference, {FASE} 2008, Held as Part of the Joint European Conferences
                  on Theory and Practice of Software, {ETAPS} 2008, Budapest, Hungary,
                  March 29-April 6, 2008. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {4961},
  pages        = {146--162},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-540-78743-3\_12},
  doi          = {10.1007/978-3-540-78743-3\_12},
  timestamp    = {Tue, 29 Dec 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/fase/MellitiPM08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/financecom/HeinhuisV08,
  author       = {Dick Heinhuis and
                  Erik J. De Vries},
  editor       = {Dennis Kundisch and
                  Daniel Veit and
                  Tim Weitzel and
                  Christof Weinhardt},
  title        = {Modelling Customer Behaviour in Multi-channel Service Distribution},
  booktitle    = {Enterprise Applications and Services in the Finance Industry - 4th
                  International Workshop, FinanceCom 2008, Paris, France, December 13,
                  2008. Revised Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {23},
  pages        = {47--63},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-642-01197-9\_4},
  doi          = {10.1007/978-3-642-01197-9\_4},
  timestamp    = {Tue, 22 Jan 2019 08:45:32 +0100},
  biburl       = {https://dblp.org/rec/conf/financecom/HeinhuisV08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/fmoods/Cruz-FilipeLMRV08,
  author       = {Lu{\'{\i}}s Cruz{-}Filipe and
                  Ivan Lanese and
                  Francisco Martins and
                  Ant{\'{o}}nio Ravara and
                  Vasco Thudichum Vasconcelos},
  editor       = {Gilles Barthe and
                  Frank S. de Boer},
  title        = {Behavioural Theory at Work: Program Transformations in a Service-Centred
                  Calculus},
  booktitle    = {Formal Methods for Open Object-Based Distributed Systems, 10th {IFIP}
                  {WG} 6.1 International Conference, {FMOODS} 2008, Oslo, Norway, June
                  4-6, 2008, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {5051},
  pages        = {59--77},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-540-68863-1\_5},
  doi          = {10.1007/978-3-540-68863-1\_5},
  timestamp    = {Sat, 19 Oct 2019 20:16:59 +0200},
  biburl       = {https://dblp.org/rec/conf/fmoods/Cruz-FilipeLMRV08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iccS/DaneluttoZ08,
  author       = {Marco Danelutto and
                  Giorgio Zoppi},
  editor       = {Marian Bubak and
                  G. Dick van Albada and
                  Jack J. Dongarra and
                  Peter M. A. Sloot},
  title        = {Behavioural Skeletons Meeting Services},
  booktitle    = {Computational Science - {ICCS} 2008, 8th International Conference,
                  Krak{\'{o}}w, Poland, June 23-25, 2008, Proceedings, Part {I}},
  series       = {Lecture Notes in Computer Science},
  volume       = {5101},
  pages        = {146--153},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-540-69384-0\_20},
  doi          = {10.1007/978-3-540-69384-0\_20},
  timestamp    = {Mon, 12 Sep 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/iccS/DaneluttoZ08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icsoc/Ait-BachirDF08,
  author       = {Ali A{\"{\i}}t{-}Bachir and
                  Marlon Dumas and
                  Marie{-}Christine Fauvet},
  editor       = {George Feuerlicht and
                  Winfried Lamersdorf},
  title        = {Detecting Behavioural Incompatibilities between Pairs of Services},
  booktitle    = {Service-Oriented Computing - {ICSOC} 2008 Workshops, {ICSOC} 2008
                  International Workshops, Sydney, Australia, December 1st, 2008, Revised
                  Selected Papers},
  series       = {Lecture Notes in Computer Science},
  volume       = {5472},
  pages        = {79--90},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-642-01247-1\_8},
  doi          = {10.1007/978-3-642-01247-1\_8},
  timestamp    = {Sun, 02 Jun 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icsoc/Ait-BachirDF08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iesa/DirgahayuQS08,
  author       = {Teduh Dirgahayu and
                  Dick A. C. Quartel and
                  Marten van Sinderen},
  editor       = {Kai Mertins and
                  Rainer Ruggaber and
                  Keith Popplewell and
                  Xiaofei Xu},
  title        = {An Abstract Interaction Concept for Designing Interaction Behaviour
                  of Service Compositions},
  booktitle    = {Enterprise Interoperability {III} - New Challenges and Industrial
                  Approaches, Proceedings of the 4th International Conference on Interoperability
                  for Enterprise Software and Applications, {IESA} 2008, March 26-28,
                  2008, Berlin, Germany},
  pages        = {261--273},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-1-84800-221-0\_21},
  doi          = {10.1007/978-1-84800-221-0\_21},
  timestamp    = {Sun, 21 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/iesa/DirgahayuQS08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sac/DirgahayuQS08,
  author       = {Teduh Dirgahayu and
                  Dick A. C. Quartel and
                  Marten van Sinderen},
  editor       = {Roger L. Wainwright and
                  Hisham Haddad},
  title        = {Designing interaction behaviour in service-oriented enterprise application
                  integration},
  booktitle    = {Proceedings of the 2008 {ACM} Symposium on Applied Computing (SAC),
                  Fortaleza, Ceara, Brazil, March 16-20, 2008},
  pages        = {1048--1054},
  publisher    = {{ACM}},
  year         = {2008},
  url          = {https://doi.org/10.1145/1363686.1363931},
  doi          = {10.1145/1363686.1363931},
  timestamp    = {Tue, 06 Nov 2018 11:06:48 +0100},
  biburl       = {https://dblp.org/rec/conf/sac/DirgahayuQS08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/serene/MustafizKB08,
  author       = {Sadaf Mustafiz and
                  J{\"{o}}rg Kienzle and
                  Andrey Berlizev},
  editor       = {Nicolas Guelfi and
                  Henry Muccini and
                  Patrizio Pelliccione and
                  Alexander B. Romanovsky},
  title        = {Addressing degraded service outcomes and exceptional modes of operation
                  in behavioural models},
  booktitle    = {{SERENE} 2008, {RISE/EFTS} Joint International Workshop on Software
                  Engineering for REsilient SystEms, Newcastle Upon Tyne, UK, November
                  17-19, 2008},
  pages        = {19--28},
  publisher    = {{ACM}},
  year         = {2008},
  url          = {https://doi.org/10.1145/1479772.1479776},
  doi          = {10.1145/1479772.1479776},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/serene/MustafizKB08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/servicewave/NitzscheHLST08,
  author       = {J{\"{o}}rg Nitzsche and
                  Benjamin H{\"{o}}hensteiger and
                  Frank Leymann and
                  Mirko Sonntag and
                  Markus Tost},
  editor       = {Petri M{\"{a}}h{\"{o}}nen and
                  Klaus Pohl and
                  Thierry Priol},
  title        = {Defining the Behaviour of BPELlight Interaction Activities Using Message
                  Exchange Patterns},
  booktitle    = {Towards a Service-Based Internet, First European Conference, ServiceWave
                  2008, Madrid, Spain, December 10-13, 2008. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {5377},
  pages        = {275--286},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-540-89897-9\_24},
  doi          = {10.1007/978-3-540-89897-9\_24},
  timestamp    = {Tue, 14 May 2019 10:00:38 +0200},
  biburl       = {https://dblp.org/rec/conf/servicewave/NitzscheHLST08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/tase/BrogiP08,
  author       = {Antonio Brogi and
                  Razvan Popescu},
  title        = {Workflow Semantics of Peer and Service Behaviour},
  booktitle    = {Second {IEEE/IFIP} International Symposium on Theoretical Aspects
                  of Software Engineering, {TASE} 2008, June 17-19, 2008, Nanjing, China},
  pages        = {143--150},
  publisher    = {{IEEE} Computer Society},
  year         = {2008},
  url          = {https://doi.org/10.1109/TASE.2008.28},
  doi          = {10.1109/TASE.2008.28},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/tase/BrogiP08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijbpim/BagheriBGY07,
  author       = {Ebrahim Bagheri and
                  Hamidreza Baghi and
                  Ali A. Ghorbani and
                  Alireza Yari},
  title        = {An agent-based service-oriented simulation suite for critical infrastructure
                  behaviour analysis},
  journal      = {Int. J. Bus. Process. Integr. Manag.},
  volume       = {2},
  number       = {4},
  pages        = {312--326},
  year         = {2007},
  url          = {https://doi.org/10.1504/IJBPIM.2007.017756},
  doi          = {10.1504/IJBPIM.2007.017756},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijbpim/BagheriBGY07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/isu/AnagnostopoulosM07,
  author       = {Ioannis Anagnostopoulos and
                  Ilias Maglogiannis},
  title        = {Monitoring browsing behaviour and search services evolution adaptation
                  with a capture-recapture Internet-based programming technique: {A}
                  case-study over medical portals},
  journal      = {Inf. Serv. Use},
  volume       = {27},
  number       = {3},
  pages        = {105--122},
  year         = {2007},
  url          = {https://doi.org/10.3233/ISU-2007-27304},
  doi          = {10.3233/ISU-2007-27304},
  timestamp    = {Mon, 11 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/isu/AnagnostopoulosM07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jd/Hepworth07,
  author       = {Mark Hepworth},
  title        = {Knowledge of information behaviour and its relevance to the design
                  of people-centred information products and services},
  journal      = {J. Documentation},
  volume       = {63},
  number       = {1},
  pages        = {33--56},
  year         = {2007},
  url          = {https://doi.org/10.1108/00220410710723876},
  doi          = {10.1108/00220410710723876},
  timestamp    = {Sun, 06 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jd/Hepworth07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jlp/HeckelC07,
  author       = {Reiko Heckel and
                  Alexey Cherchago},
  title        = {Structural and behavioural compatibility of graphical service specifications},
  journal      = {J. Log. Algebraic Methods Program.},
  volume       = {70},
  number       = {1},
  pages        = {15--33},
  year         = {2007},
  url          = {https://doi.org/10.1016/j.jlap.2006.05.003},
  doi          = {10.1016/J.JLAP.2006.05.003},
  timestamp    = {Tue, 16 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jlp/HeckelC07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jwsr/BrogiC07,
  author       = {Antonio Brogi and
                  Sara Corfini},
  title        = {Behaviour-Aware Discovery of Web Service Compositions},
  journal      = {Int. J. Web Serv. Res.},
  volume       = {4},
  number       = {3},
  pages        = {1--25},
  year         = {2007},
  url          = {https://doi.org/10.4018/jwsr.2007070101},
  doi          = {10.4018/JWSR.2007070101},
  timestamp    = {Thu, 04 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jwsr/BrogiC07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/simpra/GarciaPGMV07,
  author       = {Roberto Garc{\'{\i}}a and
                  Xabiel G. Pa{\~{n}}eda and
                  V{\'{\i}}ctor G. Garc{\'{\i}}a and
                  David Melendi and
                  Manuel Vilas},
  title        = {Statistical characterization of a real video on demand service: User
                  behaviour and streaming-media workload analysis},
  journal      = {Simul. Model. Pract. Theory},
  volume       = {15},
  number       = {6},
  pages        = {672--689},
  year         = {2007},
  url          = {https://doi.org/10.1016/j.simpat.2007.02.004},
  doi          = {10.1016/J.SIMPAT.2007.02.004},
  timestamp    = {Mon, 24 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/simpra/GarciaPGMV07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/fsen/BonchiBCG07,
  author       = {Filippo Bonchi and
                  Antonio Brogi and
                  Sara Corfini and
                  Fabio Gadducci},
  editor       = {Farhad Arbab and
                  Marjan Sirjani},
  title        = {A Behavioural Congruence for Web Services},
  booktitle    = {International Symposium on Fundamentals of Software Engineering, International
                  Symposium, {FSEN} 2007, Tehran, Iran, April 17-19, 2007, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {4767},
  pages        = {240--256},
  publisher    = {Springer},
  year         = {2007},
  url          = {https://doi.org/10.1007/978-3-540-75698-9\_16},
  doi          = {10.1007/978-3-540-75698-9\_16},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/fsen/BonchiBCG07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iceis/BelbezeS07,
  author       = {Christian Belb{\`{e}}ze and
                  Chantal Soul{\'{e}}{-}Dupuy},
  editor       = {Jorge Cardoso and
                  Jos{\'{e}} Cordeiro and
                  Joaquim Filipe},
  title        = {Which Contribution of the Web Services in the Improvement of Web Searching?
                  {A} Behavioural Study of the Net Surfers},
  booktitle    = {{ICEIS} 2007 - Proceedings of the Ninth International Conference on
                  Enterprise Information Systems, Volume SAIC, Funchal, Madeira, Portugal,
                  June 12-16, 2007},
  pages        = {129--137},
  year         = {2007},
  timestamp    = {Thu, 03 Feb 2022 09:27:49 +0100},
  biburl       = {https://dblp.org/rec/conf/iceis/BelbezeS07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icsoc/BenigniBC07,
  author       = {Fabrizio Benigni and
                  Antonio Brogi and
                  Sara Corfini},
  editor       = {Bernd J. Kr{\"{a}}mer and
                  Kwei{-}Jay Lin and
                  Priya Narasimhan},
  title        = {Discovering Service Compositions That Feature a Desired Behaviour},
  booktitle    = {Service-Oriented Computing - {ICSOC} 2007, Fifth International Conference,
                  Vienna, Austria, September 17-20, 2007, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {4749},
  pages        = {56--68},
  publisher    = {Springer},
  year         = {2007},
  url          = {https://doi.org/10.1007/978-3-540-74974-5\_5},
  doi          = {10.1007/978-3-540-74974-5\_5},
  timestamp    = {Tue, 14 May 2019 10:00:36 +0200},
  biburl       = {https://dblp.org/rec/conf/icsoc/BenigniBC07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/eg/BlecharCD06,
  author       = {Jennifer Blechar and
                  Ioanna D. Constantiou and
                  Jan Damsgaard},
  title        = {Understanding behavioural patterns of advanced mobile service users},
  journal      = {Electron. Gov. an Int. J.},
  volume       = {3},
  number       = {1},
  pages        = {93--104},
  year         = {2006},
  url          = {https://doi.org/10.1504/EG.2006.008494},
  doi          = {10.1504/EG.2006.008494},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/eg/BlecharCD06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ejis/BlecharCD06,
  author       = {Jennifer Blechar and
                  Ioanna D. Constantiou and
                  Jan Damsgaard},
  title        = {Exploring the influence of reference situations and reference pricing
                  on mobile service user behaviour},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {15},
  number       = {3},
  pages        = {285--291},
  year         = {2006},
  url          = {https://doi.org/10.1057/palgrave.ejis.3000618},
  doi          = {10.1057/PALGRAVE.EJIS.3000618},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ejis/BlecharCD06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecows/Yeung06,
  author       = {Wing Lok Yeung},
  title        = {Mapping {WS-CDL} and {BPEL} into {CSP} for Behavioural Specification
                  and Verification of Web Services},
  booktitle    = {Fourth {IEEE} European Conference on Web Services {(ECOWS} 2006),
                  4-6 December 2006, Z{\"{u}}rich, Switzerland},
  pages        = {297--305},
  publisher    = {{IEEE} Computer Society},
  year         = {2006},
  url          = {https://doi.org/10.1109/ECOWS.2006.26},
  doi          = {10.1109/ECOWS.2006.26},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ecows/Yeung06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/enviroinfo/AlmerBBNCIJKSS06,
  author       = {Alexander Almer and
                  Peter Barz and
                  Bert Bredeweg and
                  Tim Nuttle and
                  Karel Charv{\'{a}}t and
                  Octavian Iercan and
                  Markus Jochum and
                  Barbara Koch and
                  Paulo Salles and
                  Harald Stelzl},
  editor       = {Klaus Tochtermann and
                  Arno Scharl},
  title        = {{NATURNET-REDIME} New Education and Decision Support Model for Active
                  Behaviour in Sustainable Development Based on Innovative Web Services
                  and Qualitative Reasoning},
  booktitle    = {Managing Environmental Knowledge: Proceedings of the 20th International
                  Conference for Environmental Protection, EnviroInfo 2006, Graz, Austria,
                  September 6-8, 2006},
  pages        = {335--344},
  publisher    = {Shaker Verlag, Aachen},
  year         = {2006},
  url          = {http://iai-uiserv1.iai.fzk.de/ictensure/site?mod=litdb\&subject=art\&pid=LE6D01171\&action=detail},
  timestamp    = {Tue, 24 Nov 2020 15:40:38 +0100},
  biburl       = {https://dblp.org/rec/conf/enviroinfo/AlmerBBNCIJKSS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/questa/KulikP05,
  author       = {Rafal Kulik and
                  Zbigniew Palmowski},
  title        = {Tail Behaviour of the Area Under the Queue Length Process of the Single
                  Server Queue with Regularly Varying Service Times},
  journal      = {Queueing Syst. Theory Appl.},
  volume       = {50},
  number       = {2-3},
  pages        = {299--323},
  year         = {2005},
  url          = {https://doi.org/10.1007/s11134-005-0926-2},
  doi          = {10.1007/S11134-005-0926-2},
  timestamp    = {Mon, 18 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/questa/KulikP05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ccgrid/MoreauBBBHJKLSU05,
  author       = {Luc Moreau and
                  Jeffrey M. Bradshaw and
                  Maggie R. Breedy and
                  Larry Bunch and
                  Patrick J. Hayes and
                  Matt Johnson and
                  Shriniwas Kulkarni and
                  James Lott and
                  Niranjan Suri and
                  Andrzej Uszok},
  title        = {Behavioural specification of grid services with the KAoS policy language},
  booktitle    = {5th International Symposium on Cluster Computing and the Grid (CCGrid
                  2005), 9-12 May, 2005, Cardiff, {UK}},
  pages        = {816--823},
  publisher    = {{IEEE} Computer Society},
  year         = {2005},
  url          = {https://doi.org/10.1109/CCGRID.2005.1558646},
  doi          = {10.1109/CCGRID.2005.1558646},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ccgrid/MoreauBBBHJKLSU05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/euromicro/VilasPGMG05,
  author       = {Manuel Vilas and
                  Xabiel G. Pa{\~{n}}eda and
                  Roberto Garc{\'{\i}}a and
                  David Melendi and
                  V{\'{\i}}ctor G. Garc{\'{\i}}a},
  title        = {User Behaviour Analysis of a Video-On-Demand Service with a Wide Variety
                  of Subjects and Lengths},
  booktitle    = {31st {EUROMICRO} Conference on Software Engineering and Advanced Applications
                  {(EUROMICRO-SEAA} 2005), 30 August - 3 September 2005, Porto, Portugal},
  pages        = {330--337},
  publisher    = {{IEEE} Computer Society},
  year         = {2005},
  url          = {https://doi.ieeecomputersociety.org/10.1109/EURMIC.2005.64},
  doi          = {10.1109/EURMIC.2005.64},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/euromicro/VilasPGMG05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icita/OumanskiB05,
  author       = {Gennadi Oumanski and
                  Peter Bert{\'{o}}k},
  title        = {Wide Area Service Discovery and Adaptation for Mobile Clients in Networks
                  with Ad Hoc Behaviour},
  booktitle    = {Third International Conference on Information Technology and Applications
                  {(ICITA} 2005), 4-7 July 2005, Sydney, Australia},
  pages        = {334--337},
  publisher    = {{IEEE} Computer Society},
  year         = {2005},
  url          = {https://doi.org/10.1109/ICITA.2005.310},
  doi          = {10.1109/ICITA.2005.310},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icita/OumanskiB05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/behaviourIT/HsuC04,
  author       = {Meng{-}Hsiang Hsu and
                  Chao{-}Min Chiu},
  title        = {Predicting electronic service continuance with a decomposed theory
                  of planned behaviour},
  journal      = {Behav. Inf. Technol.},
  volume       = {23},
  number       = {5},
  pages        = {359--373},
  year         = {2004},
  url          = {https://doi.org/10.1080/01449290410001669969},
  doi          = {10.1080/01449290410001669969},
  timestamp    = {Wed, 24 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/behaviourIT/HsuC04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijtm/Shainesh04,
  author       = {G. Shainesh},
  title        = {Understanding buyer behaviour in software services - strategies for
                  Indian firms},
  journal      = {Int. J. Technol. Manag.},
  volume       = {28},
  number       = {1},
  pages        = {118--127},
  year         = {2004},
  url          = {https://doi.org/10.1504/IJTM.2004.005056},
  doi          = {10.1504/IJTM.2004.005056},
  timestamp    = {Fri, 22 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijtm/Shainesh04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/antsw/CarrilloMFVG04,
  author       = {Liliana Carrillo and
                  Jos{\'{e}}{-}Luis Marzo and
                  Llu{\'{\i}}s F{\`{a}}brega and
                  Pere Vil{\`{a}} and
                  Carles Guadall},
  editor       = {Marco Dorigo and
                  Mauro Birattari and
                  Christian Blum and
                  Luca Maria Gambardella and
                  Francesco Mondada and
                  Thomas St{\"{u}}tzle},
  title        = {Ant Colony Behaviour as Routing Mechanism to Provide Quality of Service},
  booktitle    = {Ant Colony Optimization and Swarm Intelligence, 4th International
                  Workshop, {ANTS} 2004, Brussels, Belgium, September 5 - 8, 2004, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {3172},
  pages        = {418--419},
  publisher    = {Springer},
  year         = {2004},
  url          = {https://doi.org/10.1007/978-3-540-28646-2\_44},
  doi          = {10.1007/978-3-540-28646-2\_44},
  timestamp    = {Tue, 14 May 2019 10:00:49 +0200},
  biburl       = {https://dblp.org/rec/conf/antsw/CarrilloMFVG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/er/BordbarS04,
  author       = {Behzad Bordbar and
                  Athanasios Staikopoulos},
  editor       = {Shan Wang and
                  Dongqing Yang and
                  Katsumi Tanaka and
                  Fabio Grandi and
                  Shuigeng Zhou and
                  Eleni E. Mangina and
                  Tok Wang Ling and
                  Il{-}Yeol Song and
                  Jihong Guan and
                  Heinrich C. Mayr},
  title        = {On Behavioural Model Transformation in Web Services},
  booktitle    = {Conceptual Modeling for Advanced Application Domains, {ER} 2004 Workshops
                  CoMoGIS, COMWIM, ECDM, CoMoA, DGOV, and ECOMO, Shanghai, China, November
                  8-12, 2004, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {3289},
  pages        = {667--678},
  publisher    = {Springer},
  year         = {2004},
  url          = {https://doi.org/10.1007/978-3-540-30466-1\_61},
  doi          = {10.1007/978-3-540-30466-1\_61},
  timestamp    = {Tue, 30 Jun 2020 07:48:06 +0200},
  biburl       = {https://dblp.org/rec/conf/er/BordbarS04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:journals/entcs/BrogiCP07,
  author       = {Antonio Brogi and
                  Carlos Canal and
                  Ernesto Pimentel},
  editor       = {Antonio Brogi and
                  Jean{-}Marie Jacquet and
                  Ernesto Pimentel},
  title        = {Behavioural Types for Service Integration: Achievements and Challenges},
  booktitle    = {Proceedings of the Third International Workshop on Foundations of
                  Coordination Languages and Software Architectures, {FOCLASA} 2004,
                  London, UK, August 30, 2004},
  series       = {Electronic Notes in Theoretical Computer Science},
  volume       = {180},
  number       = {2},
  pages        = {41--54},
  publisher    = {Elsevier},
  year         = {2004},
  url          = {https://doi.org/10.1016/j.entcs.2006.10.045},
  doi          = {10.1016/J.ENTCS.2006.10.045},
  timestamp    = {Tue, 06 Dec 2022 11:39:55 +0100},
  biburl       = {https://dblp.org/rec/journals/entcs/BrogiCP07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/electronicmarkets/Kundisch03,
  author       = {Dennis Kundisch},
  title        = {Market Efficiency in the Financial Services Industry: Buyer Search
                  Behaviour on an Electronic Commodity Market},
  journal      = {Electron. Mark.},
  volume       = {13},
  number       = {1},
  pages        = {80--93},
  year         = {2003},
  url          = {https://doi.org/10.1080/1019678032000062230},
  doi          = {10.1080/1019678032000062230},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/electronicmarkets/Kundisch03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dais/SrihareeS03,
  author       = {Natenapa Sriharee and
                  Twittie Senivongse},
  editor       = {Jean{-}Bernard Stefani and
                  Isabelle M. Demeure and
                  Daniel Hagimont},
  title        = {Discovering Web Services Using Behavioural Constraints and Ontology},
  booktitle    = {Distributed Applications and Interoperable Systems, 4th {IFIP} {WG6.1}
                  International Conference, {DAIS} 2003, Paris, France, November 17-21,
                  2003, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {2893},
  pages        = {248--259},
  publisher    = {Springer},
  year         = {2003},
  url          = {https://doi.org/10.1007/978-3-540-40010-3\_22},
  doi          = {10.1007/978-3-540-40010-3\_22},
  timestamp    = {Tue, 14 May 2019 10:00:44 +0200},
  biburl       = {https://dblp.org/rec/conf/dais/SrihareeS03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/isict/MatyasovszkiF03,
  author       = {Istvan Matyasovszki and
                  Colin Flanagan},
  title        = {Forwarding treatment preservation of differentiated services behaviour
                  aggregate flows across heterogenous network domains by employing the
                  symbiotic packet processing architecture},
  booktitle    = {Proceedings of the 1st Intenational Symposium on Information and Communication
                  Technologies, Dublin, Ireland, September 24-26, 2003},
  series       = {{ACM} International Conference Proceeding Series},
  volume       = {49},
  pages        = {573--578},
  publisher    = {Trinity College Dublin},
  year         = {2003},
  url          = {https://dl.acm.org/citation.cfm?id=963715},
  timestamp    = {Mon, 26 Nov 2018 17:05:49 +0100},
  biburl       = {https://dblp.org/rec/conf/isict/MatyasovszkiF03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/etfa/HassanCS01,
  author       = {Houcine Hassan and
                  Alfons Crespo and
                  Jos{\'{e}} E. Sim{\'{o}}},
  title        = {Improving the quality of service in behavioural-based mobile robotic
                  applications},
  booktitle    = {Proceedings of 8th {IEEE} International Conference on Emerging Technologies
                  and Factory Automation, {ETFA} 2001, October 15-18, 2001, Antibes/Juan
                  les Pins, France - Volume 1},
  pages        = {31--40},
  publisher    = {{IEEE}},
  year         = {2001},
  url          = {https://doi.org/10.1109/ETFA.2001.996351},
  doi          = {10.1109/ETFA.2001.996351},
  timestamp    = {Wed, 16 Oct 2019 14:14:55 +0200},
  biburl       = {https://dblp.org/rec/conf/etfa/HassanCS01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iscc/FilaliD01,
  author       = {Fethi Filali and
                  Walid Dabbous},
  title        = {Issues on the {IP} Multicast Service Behaviour over the Next-Generation
                  Satellite-Terrestrial Hybrid Networks},
  booktitle    = {Proceedings of the Sixth {IEEE} Symposium on Computers and Communications
                  {(ISCC} 2001), 3-5 July 2001, Hammamet, Tunisia},
  pages        = {417--424},
  publisher    = {{IEEE} Computer Society},
  year         = {2001},
  url          = {https://doi.org/10.1109/ISCC.2001.935409},
  doi          = {10.1109/ISCC.2001.935409},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/iscc/FilaliD01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/mmor/BoxmaD00,
  author       = {Onno J. Boxma and
                  Qing Deng},
  title        = {Asymptotic behaviour of the tandem queueing system with identical
                  service times at both queues},
  journal      = {Math. Methods Oper. Res.},
  volume       = {52},
  number       = {2},
  pages        = {307--323},
  year         = {2000},
  url          = {https://doi.org/10.1007/s186-000-8317-z},
  doi          = {10.1007/S186-000-8317-Z},
  timestamp    = {Tue, 15 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/mmor/BoxmaD00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/simpra/Crisalli99,
  author       = {Umberto Crisalli},
  title        = {User's behaviour simulation of intercity rail service choices},
  journal      = {Simul. Pract. Theory},
  volume       = {7},
  number       = {3},
  pages        = {233--249},
  year         = {1999},
  url          = {https://doi.org/10.1016/S0928-4869(99)00004-X},
  doi          = {10.1016/S0928-4869(99)00004-X},
  timestamp    = {Mon, 18 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/simpra/Crisalli99.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecoopw/Senivongse99,
  author       = {Twittie Senivongse},
  editor       = {Ana M. D. Moreira and
                  Serge Demeyer},
  title        = {Behavioural Mapping for Service Substitutability},
  booktitle    = {Object-Oriented Technology, ECOOP'99 Workshop Reader, ECOOP'99 Workshops,
                  Panels, and Posters, Lisbon, Portugal, June 14-18, 1999, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {1743},
  pages        = {12--13},
  publisher    = {Springer},
  year         = {1999},
  timestamp    = {Mon, 15 Jun 2020 17:08:35 +0200},
  biburl       = {https://dblp.org/rec/conf/ecoopw/Senivongse99.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jss/Ultes-Nitsche98,
  author       = {Ulrich Ultes{-}Nitsche},
  title        = {Application of formal verification and behaviour abstraction to the
                  service interaction problem in intelligent networks},
  journal      = {J. Syst. Softw.},
  volume       = {40},
  number       = {3},
  pages        = {227--248},
  year         = {1998},
  url          = {https://doi.org/10.1016/S0164-1212(97)00169-6},
  doi          = {10.1016/S0164-1212(97)00169-6},
  timestamp    = {Mon, 24 Feb 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/jss/Ultes-Nitsche98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/esm/BruzzoneG98,
  author       = {Agostino G. Bruzzone and
                  Pietro Giribone},
  editor       = {Richard N. Zobel and
                  Dietmar P. F. M{\"{o}}ller},
  title        = {Quality Service Improvement by Using Human Behaviour Simulation},
  booktitle    = {12\({}^{\mbox{th}}\) European Simulation Multiconference - Simulation
                  - Past, Present and Future, June 16-19, 1998, Machester, United Kingdom},
  pages        = {534--538},
  publisher    = {{SCS} Europe},
  year         = {1998},
  timestamp    = {Tue, 14 Jan 2003 13:43:29 +0100},
  biburl       = {https://dblp.org/rec/conf/esm/BruzzoneG98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/tacas/CapellmannCH98,
  author       = {Carla Capellmann and
                  S{\o}ren Christensen and
                  Uwe Herzog},
  editor       = {Tiziana Margaria and
                  Bernhard Steffen and
                  Roland R{\"{u}}ckert and
                  Joachim Posegga},
  title        = {Visualising the Behaviour of Intelligent Networks},
  booktitle    = {Services and Visualization: Towards User-Friendly Design, ACoS'98,
                  VISUAL'98, AIN'97, Selected Papers},
  series       = {Lecture Notes in Computer Science},
  volume       = {1385},
  pages        = {174--189},
  publisher    = {Springer},
  year         = {1998},
  url          = {https://doi.org/10.1007/BFb0053505},
  doi          = {10.1007/BFB0053505},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/tacas/CapellmannCH98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iros/TanakaOLYUK97,
  author       = {Takayuki Tanaka and
                  Junji Ohwi and
                  Ludmila V. Litvintseva and
                  Kazuo Yamafuji and
                  Sergei V. Ulyanov and
                  Ichiro Kurawaki},
  title        = {A mobile robot for service use: behaviour simulation system and intelligent
                  control},
  booktitle    = {Proceedings of the 1997 {IEEE/RSJ} International Conference on Intelligent
                  Robot and Systems. Innovative Robotics for Real-World Applications.
                  {IROS} '97, September 7-11, 1997, Grenoble, France},
  pages        = {366--371},
  publisher    = {{IEEE}},
  year         = {1997},
  url          = {https://doi.org/10.1109/IROS.1997.649083},
  doi          = {10.1109/IROS.1997.649083},
  timestamp    = {Wed, 16 Oct 2019 14:14:51 +0200},
  biburl       = {https://dblp.org/rec/conf/iros/TanakaOLYUK97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cav/CapellmannDFGNO96,
  author       = {Carla Capellmann and
                  Ralph Demant and
                  Farhad Fatahi{-}Vanani and
                  Rafael Galvez{-}Estrada and
                  Ulrich Nitsche and
                  Peter Ochsenschl{\"{a}}ger},
  editor       = {Rajeev Alur and
                  Thomas A. Henzinger},
  title        = {Verification by Behaviour Abstraction - {A} Case Study of Service
                  Interaction Detection in Intelligent Telephone Networks},
  booktitle    = {Computer Aided Verification, 8th International Conference, {CAV} '96,
                  New Brunswick, NJ, USA, July 31 - August 3, 1996, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {1102},
  pages        = {466--469},
  publisher    = {Springer},
  year         = {1996},
  url          = {https://doi.org/10.1007/3-540-61474-5\_104},
  doi          = {10.1007/3-540-61474-5\_104},
  timestamp    = {Tue, 14 May 2019 10:00:43 +0200},
  biburl       = {https://dblp.org/rec/conf/cav/CapellmannDFGNO96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
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@article{DBLP:journals/electronicmarkets/Kundisch94,
  author       = {Dennis Kundisch},
  title        = {Market Efficiency in the Financial Services Industry: Buyer Search
                  Behaviour on an Electronic Commodity Market},
  journal      = {Electron. Mark.},
  volume       = {4},
  number       = {1},
  pages        = {6},
  year         = {1994},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/electronicmarkets/Kundisch94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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