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@article{DBLP:journals/itp/MollaDDT24,
  author       = {Alemayehu Molla and
                  Sophia Xiaoxia Duan and
                  Hepu Deng and
                  Richard Tay},
  title        = {The effects of digital platform expectations, information schema congruity
                  and behavioural factors on mobility as a service (MaaS) adoption},
  journal      = {Inf. Technol. People},
  volume       = {37},
  number       = {1},
  pages        = {81--109},
  year         = {2024}
}
@article{DBLP:journals/jocsap/SeidPB24,
  author       = {Elias Seid and
                  Oliver Popov and
                  Fredrik Blix},
  title        = {Security Attack Behavioural Pattern Analysis for Critical Service
                  Providers},
  journal      = {J. Cybersecur. Priv.},
  volume       = {4},
  number       = {1},
  pages        = {55--75},
  year         = {2024}
}
@inproceedings{DBLP:conf/dgo/GuoD24,
  author       = {Yuanyuan Guo and
                  Peng Dong},
  title        = {Emotion Perception, Public Expectations, and Public Satisfaction:
                  {A} Behaviour Experimental Study on Government Chatbots in Government
                  Service Scenarios},
  booktitle    = {{DG.O}},
  pages        = {63--69},
  publisher    = {{ACM}},
  year         = {2024}
}
@article{DBLP:journals/agis/HanWBM23,
  author       = {Jiuying Han and
                  Neng Wan and
                  Simon C. Brewer and
                  Marta McCrum},
  title        = {Spatial access to Emergency General Surgery {(EGS)} services and {EGS}
                  bypass behaviours in California},
  journal      = {Ann. {GIS}},
  volume       = {29},
  number       = {1},
  pages        = {75--85},
  year         = {2023}
}
@article{DBLP:journals/ecra/WangZH23,
  author       = {Min Wang and
                  Lindu Zhao and
                  Michael Herty},
  title        = {Logistics service sharing of sellers on an e-commerce platform considering
                  the behaviour of carbon emission pooling},
  journal      = {Electron. Commer. Res. Appl.},
  volume       = {59},
  pages        = {101267},
  year         = {2023}
}
@article{DBLP:journals/ijmc/ChungYC23,
  author       = {Hee Chung Chung and
                  Sung{-}Byung Yang and
                  Namho Chung},
  title        = {Tourism experience and quality of life: the roles of autobiographical
                  memory and social networking service posting behaviour},
  journal      = {Int. J. Mob. Commun.},
  volume       = {22},
  number       = {2},
  pages        = {125--155},
  year         = {2023}
}
@article{DBLP:journals/ijmor/DhibarJ23,
  author       = {Sibasish Dhibar and
                  Madhu Jain},
  title        = {Strategic behaviour for {M/M/1} double orbit retrial queue with imperfect
                  service and vacation},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {25},
  number       = {3},
  pages        = {369--385},
  year         = {2023}
}
@article{DBLP:journals/pubtrans/ChenCC23,
  author       = {Angela Hsiang{-}Ling Chen and
                  Kuangnen Cheng and
                  Wan{-}Ju Chang},
  title        = {Unravelling commuters' modal splitting behaviour in mass transportation
                  service operation},
  journal      = {Public Transp.},
  volume       = {15},
  number       = {3},
  pages        = {813--838},
  year         = {2023}
}
@inproceedings{DBLP:conf/dsie/ZhangZ23,
  author       = {Zhule Zhang and
                  Ningchang Zhou},
  title        = {The Design of Undergraduate Students' Learning Product Service System
                  Based on User Behavioural Persuasion},
  booktitle    = {{DSIE}},
  series       = {Frontiers in Artificial Intelligence and Applications},
  volume       = {383},
  pages        = {1071--1082},
  publisher    = {{IOS} Press},
  year         = {2023}
}
@article{DBLP:journals/candie/JiWPL22,
  author       = {Menglei Ji and
                  Shanshan Wang and
                  Chun Peng and
                  Jinlin Li},
  title        = {Two-stage robust telemedicine assignment problem with uncertain service
                  duration and no-show behaviours},
  journal      = {Comput. Ind. Eng.},
  volume       = {169},
  pages        = {108226},
  year         = {2022}
}
@article{DBLP:journals/hij/HjelmH22,
  author       = {Katarina Hjelm and
                  Lena Hedlund},
  title        = {Internet-of-Things (IoT) in healthcare and social services - experiences
                  of a sensor system for notifications of deviant behaviours in the
                  home from the users' perspective},
  journal      = {Health Informatics J.},
  volume       = {28},
  number       = {1},
  pages        = {146045822210755},
  year         = {2022}
}
@article{DBLP:journals/ijiscm/GilalAGDG22,
  author       = {Faheem Gul Gilal and
                  Zubaida Ashraf and
                  Rukhsana Gul Gilal and
                  Sarfraz Ahmed Dakhan and
                  Naeem Gul Gilal},
  title        = {Employee engagement and extra-role service behaviour in the retail
                  banking industry: a moderated mediation model of job autonomy and
                  job passion},
  journal      = {Int. J. Inf. Syst. Chang. Manag.},
  volume       = {13},
  number       = {1},
  pages        = {73--92},
  year         = {2022}
}
@article{DBLP:journals/ijmor/AyyappanT22,
  author       = {G. Ayyappan and
                  K. Thilagavathy},
  title        = {Analysis of \emph{MAP}/\emph{PH}\({}_{\mbox{1}}\)\emph{\({}^{\mbox{E}}\)},
                  \emph{PH}\({}_{\mbox{2}}\)\emph{\({}^{\mbox{O}}\)}/1 queue with standby
                  server, second optional service, variant arrival rate, Bernoulli schedule
                  vacation, impatient behaviour of customers, breakdown, essential and
                  optional repair},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {23},
  number       = {2},
  pages        = {147--214},
  year         = {2022}
}
@article{DBLP:journals/ijmor/MezianiRR22,
  author       = {Kamel Meziani and
                  Fazia Rahmoune and
                  Mohammed Said Radjef},
  title        = {Service pricing and customer behaviour strategies of Stackelberg's
                  equilibrium in an unobservable Markovian queue with unreliable server
                  and delayed repairs},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {21},
  number       = {3},
  pages        = {281--304},
  year         = {2022}
}
@article{DBLP:journals/ijthi/AhmedSSS22,
  author       = {K. A. Asraar Ahmed and
                  Anoop Kumar Sahu and
                  Atul Kumar Sahu and
                  Nitin Kumar Sahu},
  title        = {Quantify the Behaviour Intention of Individuals to Control {SC} Performance
                  by Exploring Cloud Storage Services: An Extended {UTAUT2} Approach},
  journal      = {Int. J. Technol. Hum. Interact.},
  volume       = {18},
  number       = {7},
  pages        = {1--28},
  year         = {2022}
}
@inproceedings{DBLP:conf/dsit/PakeerathanSRPN22,
  author       = {Thukaraka Pakeerathan and
                  Thenusan Santhirakumar and
                  Dilani Rajendren and
                  Amal Shegan Perera and
                  Su Nguyen},
  title        = {Driving Behaviour Analysis using Low Sampling {GPS} Trajectories of
                  Ride-hailing Services},
  booktitle    = {{DSIT}},
  pages        = {1--9},
  publisher    = {{IEEE}},
  year         = {2022}
}
@inproceedings{DBLP:conf/isaims/DuY22,
  author       = {Sijia Du and
                  Jia Yan},
  title        = {A Study on the Demand and the Influencing Factors of Smart Healthcare
                  Services for the Elderly in Harbin: Based on The Anderson Health Behaviour
                  Model},
  booktitle    = {{ISAIMS}},
  pages        = {573--578},
  publisher    = {{ACM}},
  year         = {2022}
}
@inproceedings{DBLP:conf/whiceb/WeiYZ22,
  author       = {Yuhan Wei and
                  Xiangbin Yan and
                  Tingting Zhang},
  title        = {Patients' Selection Behaviour of Healthcare Service Channels in the
                  Context of Online and Offline Integration},
  booktitle    = {{WHICEB}},
  pages        = {76},
  publisher    = {Association for Information Systems},
  year         = {2022}
}
@article{DBLP:journals/el/TuCH21,
  author       = {Yun{-}Fang Tu and
                  Shao{-}Chen Chang and
                  Gwo{-}Jen Hwang},
  title        = {Analysing reader behaviours in self-service library stations using
                  a bibliomining approach},
  journal      = {Electron. Libr.},
  volume       = {39},
  number       = {1},
  pages        = {1--16},
  year         = {2021}
}
@article{DBLP:journals/ijmor/AzhagappanD21,
  author       = {Arumugam Azhagappan and
                  Thirunavukkarasu Deepa},
  title        = {Transient behaviour of a Markovian vacation queue with re-service
                  balking control of admission closedown and setup times},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {19},
  number       = {1},
  pages        = {19--44},
  year         = {2021}
}
@article{DBLP:journals/ijmor/KumarGB21,
  author       = {Rajesh Kumar and
                  Souvik Ghosh and
                  Abhijit Datta Banik},
  title        = {Numerical study on transient behaviour of finite bulk arrival or service
                  queues with multiple working vacations},
  journal      = {Int. J. Math. Oper. Res.},
  volume       = {18},
  number       = {3},
  pages        = {384--403},
  year         = {2021}
}
@article{DBLP:journals/imds/JiaCH21,
  author       = {Jingwen Jia and
                  Namho Chung and
                  Jooyoung Hwang},
  title        = {Assessing the hotel service robot interaction on tourists' behaviour:
                  the role of anthropomorphism},
  journal      = {Ind. Manag. Data Syst.},
  volume       = {121},
  number       = {6},
  pages        = {1457--1478},
  year         = {2021}
}
@inproceedings{DBLP:conf/hci/ZhuL21,
  author       = {Chunxiao Zhu and
                  Honglei Lu},
  title        = {A Step Towards Inclusive Design and Cross-cultural Communication:
                  Rethinking the Design of Public Bus Services in Hefei Based on the
                  Behaviour of International Student Users},
  booktitle    = {{HCI} {(11)}},
  series       = {Lecture Notes in Computer Science},
  volume       = {12772},
  pages        = {454--467},
  publisher    = {Springer},
  year         = {2021}
}
@inproceedings{DBLP:conf/hicss/McKennaMT21,
  author       = {Brad McKenna and
                  Petri M{\"{a}}kinen and
                  Tuure Tuunanen},
  title        = {Switching Behaviour in Smart Phone Messaging Services - It's a Question
                  of Context, Content, and Features of the Service},
  booktitle    = {{HICSS}},
  pages        = {1--10},
  publisher    = {ScholarSpace},
  year         = {2021}
}
@inproceedings{DBLP:conf/icits2/Lodeiros-Zubiria21,
  author       = {Manuel Luis Lodeiros{-}Zubiria},
  title        = {Customer Engagement Behaviour Through Satisfaction and Service Quality
                  in Digital Multi-platform Banking: {A} Proposal from Peru},
  booktitle    = {{ICITS} {(2)}},
  series       = {Advances in Intelligent Systems and Computing},
  volume       = {1331},
  pages        = {198--207},
  publisher    = {Springer},
  year         = {2021}
}
@inproceedings{DBLP:conf/tale/CheungT21,
  author       = {Ho Ching Cheung and
                  Alex Wing Cheung Tse},
  title        = {Hong Kong Science In-service Teachers' Behavioural Intention towards
                  {STEM} Education and Their Technological Pedagogical Content Knowledge
                  {(TPACK)}},
  booktitle    = {{TALE}},
  pages        = {630--637},
  publisher    = {{IEEE}},
  year         = {2021}
}
@article{DBLP:journals/ctw/ButlerHC20,
  author       = {Philip C. Butler and
                  Robert C. Honey and
                  Sabrina R. Cohen{-}Hatton},
  title        = {Development of a behavioural marker system for incident command in
                  the {UK} fire and rescue service: {THINCS}},
  journal      = {Cogn. Technol. Work.},
  volume       = {22},
  number       = {1},
  pages        = {1--12},
  year         = {2020}
}
@article{DBLP:journals/ijcat/LiuYZ20,
  author       = {Ying Liu and
                  Miao Yu and
                  Tao Zou},
  title        = {Waiting time influence on customer repeated behaviour in chat service
                  systems with staffing policy},
  journal      = {Int. J. Comput. Appl. Technol.},
  volume       = {62},
  number       = {3},
  pages        = {216--226},
  year         = {2020}
}
@article{DBLP:journals/ijdats/Fotiadis20,
  author       = {Thomas Fotiadis},
  title        = {A study of the effect of customer citizenship behaviour on service
                  quality, purchase intentions and customer satisfaction},
  journal      = {Int. J. Data Anal. Tech. Strateg.},
  volume       = {12},
  number       = {4},
  pages        = {349--366},
  year         = {2020}
}
@article{DBLP:journals/ijstm/BravoABLS20,
  author       = {Xavier Amores Bravo and
                  Anna Arbuss{\`{a}} and
                  Andrea Bikfalvi and
                  Josep Llach and
                  Marc Saez},
  title        = {Innovative behaviour and the performance of technology-based knowledge-intensive
                  business services: an empirical study},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {26},
  number       = {1},
  pages        = {38--57},
  year         = {2020}
}
@article{DBLP:journals/imcs/DzidzahKA20,
  author       = {Esther Dzidzah and
                  Kwame Owusu Kwateng and
                  Benjamin Kofi Asante},
  title        = {Security behaviour of mobile financial service users},
  journal      = {Inf. Comput. Secur.},
  volume       = {28},
  number       = {5},
  pages        = {719--741},
  year         = {2020}
}
@article{DBLP:journals/irmj/ChengCL20,
  author       = {Kuo{-}Tai Cheng and
                  Yuan{-}Chieh Chang and
                  Changyen Lee},
  title        = {The Effect of Public Service Motivation at Individual, Group, and
                  Organisational Levels of Citizenship Behaviour},
  journal      = {Inf. Resour. Manag. J.},
  volume       = {33},
  number       = {1},
  pages        = {39--58},
  year         = {2020}
}
@article{DBLP:journals/isj/ChenOWPD20,
  author       = {Renee Rui Chen and
                  Carol Xiaojuan Ou and
                  Wei Wang and
                  Zhuo Peng and
                  Robert M. Davison},
  title        = {Moving beyond the direct impact of using {CRM} systems on frontline
                  employees' service performance: The mediating role of adaptive behaviour},
  journal      = {Inf. Syst. J.},
  volume       = {30},
  number       = {3},
  pages        = {458--491},
  year         = {2020}
}
@article{DBLP:journals/jaihc/DingYLX20,
  author       = {Tao Ding and
                  Guangrong Yan and
                  Yi Lei and
                  Xiangyu Xu},
  title        = {A niching behaviour-based algorithm for multi-level manufacturing
                  service composition optimal-selection},
  journal      = {J. Ambient Intell. Humaniz. Comput.},
  volume       = {11},
  number       = {3},
  pages        = {1177--1189},
  year         = {2020}
}
@inproceedings{DBLP:conf/closer/HuynhR20,
  author       = {Vu San Ha Huynh and
                  Milena Radenkovic},
  title        = {Leveraging Social Behaviour of Users Mobility and Interests for Improving
                  QoS and Energy Efficiency of Content Services in Mobile Community
                  Edge-clouds},
  booktitle    = {{CLOSER}},
  pages        = {382--389},
  publisher    = {{SCITEPRESS}},
  year         = {2020}
}
@inproceedings{DBLP:conf/icete/OliveiraAS20,
  author       = {Alan Oliveira and
                  Ana Azevedo and
                  Selma Maria da Silva},
  title        = {Streaming Services Consumer Behaviour: {A} Netflix User Case Study
                  in Brazil and Portugal},
  booktitle    = {{ICETE} {(3)}},
  pages        = {173--180},
  publisher    = {ScitePress},
  year         = {2020}
}
@inproceedings{DBLP:conf/icmhi/ArumugamA20,
  author       = {Thilageswary Arumugam and
                  Shamini Arumugam},
  title        = {Behavioural Understanding of Hospital Service Quality: Organisational
                  Learning and Organisational Innovativeness},
  booktitle    = {{ICMHI}},
  pages        = {186--194},
  publisher    = {{ACM}},
  year         = {2020}
}
@inproceedings{DBLP:conf/persuasive/EnwaldEHH20,
  author       = {Heidi P. K. Enwald and
                  Kristina Eriksson{-}Backa and
                  Noora Hirvonen and
                  Isto Huvila},
  title        = {Taking Health Information Behaviour into Account in User-Centered
                  Design of e-health Services - Findings from an Ongoing Research Project},
  booktitle    = {{PERSUASIVE} (Adjunct)},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {2629},
  publisher    = {CEUR-WS.org},
  year         = {2020}
}
@inproceedings{DBLP:conf/raid/Ah-FatHMBN20,
  author       = {Patrick Ah{-}Fat and
                  Michael Huth and
                  Rob Mead and
                  Tim Burrell and
                  Joshua Neil},
  title        = {Effective Detection of Credential Thefts from Windows Memory: Learning
                  Access Behaviours to Local Security Authority Subsystem Service},
  booktitle    = {{RAID}},
  pages        = {181--194},
  publisher    = {{USENIX} Association},
  year         = {2020}
}
@article{DBLP:journals/bjet/UrsavasYB19,
  author       = {{\"{O}}mer Faruk Ursavas and
                  Yasin Yal{\c{c}}in and
                  Eda Bakir},
  title        = {The effect of subjective norms on preservice and in-service teachers'
                  behavioural intentions to use technology: {A} multigroup multimodel
                  study},
  journal      = {Br. J. Educ. Technol.},
  volume       = {50},
  number       = {5},
  pages        = {2501--2519},
  year         = {2019}
}
@article{DBLP:journals/cluster/PanMZ19,
  author       = {Xinyu Pan and
                  Jing{-}zhong Ma and
                  Daozhi Zhao},
  title        = {Study on pricing behaviour and capacity allocation of cloud manufacturing
                  service platform},
  journal      = {Clust. Comput.},
  volume       = {22},
  number       = {6},
  pages        = {14701--14707},
  year         = {2019}
}
@article{DBLP:journals/ijbis/GuptaV19,
  author       = {Ruchika Gupta and
                  Siddharth Varma},
  title        = {A structural equation model to assess behavioural intention to use
                  biometric enabled e-banking services in India},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {31},
  number       = {4},
  pages        = {555--572},
  year         = {2019}
}
@article{DBLP:journals/ijict/QinZ19,
  author       = {Jiwei Qin and
                  Qinghua Zheng},
  title        = {Modelling of learner behaviour in massive open online video-on-demand
                  services},
  journal      = {Int. J. Inf. Commun. Technol.},
  volume       = {14},
  number       = {4},
  pages        = {499--511},
  year         = {2019}
}
@article{DBLP:journals/ijpr/PanDWYY19,
  author       = {Jinxin Pan and
                  Shuai Ding and
                  Desheng Wu and
                  Shanlin Yang and
                  Jun Yang},
  title        = {Exploring behavioural intentions toward smart healthcare services
                  among medical practitioners: a technology transfer perspective},
  journal      = {Int. J. Prod. Res.},
  volume       = {57},
  number       = {18},
  pages        = {5801--5820},
  year         = {2019}
}
@article{DBLP:journals/ires/Steinerova19,
  author       = {Jela Steinerov{\'{a}}},
  title        = {The societal impact of information behaviour research on the information
                  environment and library services},
  journal      = {Inf. Res.},
  volume       = {24},
  number       = {Supplement},
  year         = {2019}
}
@article{DBLP:journals/jcsm/LeZH19,
  author       = {Duc C. Le and
                  Nur Zincir{-}Heywood and
                  Malcolm I. Heywood},
  title        = {Unsupervised Monitoring of Networkand Service Behaviour Using SelfOrganizing
                  Maps},
  journal      = {J. Cyber Secur. Mobil.},
  volume       = {8},
  number       = {1},
  pages        = {15--52},
  year         = {2019}
}
@article{DBLP:journals/pajais/LeungLL19,
  author       = {Nelson K. Y. Leung and
                  Sim Kim Lau and
                  Sim Yee Lau},
  title        = {A Study of Factors Influencing Green {IT} Practices, Buying and Subscription
                  Behaviours of Computer and Mobile Devices, and Streaming Services},
  journal      = {Pac. Asia J. Assoc. Inf. Syst.},
  volume       = {11},
  number       = {1},
  pages        = {4},
  year         = {2019}
}
@article{DBLP:journals/smr/TretolaZ19,
  author       = {Giancarlo Tretola and
                  Eugenio Zimeo},
  title        = {Reactive behavioural adaptation of service compositions},
  journal      = {J. Softw. Evol. Process.},
  volume       = {31},
  number       = {11},
  year         = {2019}
}
@inproceedings{DBLP:conf/asist/HuvilaEELH19,
  author       = {Isto Huvila and
                  Heidi P. K. Enwald and
                  Kristina Eriksson{-}Backa and
                  Ying{-}Hsang Liu and
                  Noora Hirvonen},
  title        = {Information behaviour and practises research informing technology
                  and service design},
  booktitle    = {{ASIST}},
  series       = {Proc. Assoc. Inf. Sci. Technol.},
  volume       = {56},
  number       = {1},
  pages        = {541--545},
  publisher    = {Wiley},
  year         = {2019}
}
@inproceedings{DBLP:conf/mobiquitous/KpiebaarehWBHT19,
  author       = {Michael Y. Kpiebaareh and
                  Wei{-}Ping Wu and
                  Strato Bayitaa and
                  Charles R. Haruna and
                  Lawrence Tandoh},
  title        = {User-connection behaviour analysis in service management using bipartite
                  labelled property graph},
  booktitle    = {MobiQuitous},
  pages        = {318--327},
  publisher    = {{ACM}},
  year         = {2019}
}
@article{DBLP:journals/ccr/AbhishtaRN18,
  author       = {Abhishta Abhishta and
                  Roland van Rijswijk{-}Deij and
                  Lambert J. M. Nieuwenhuis},
  title        = {Measuring the impact of a successful DDoS attack on the customer behaviour
                  of managed {DNS} service providers},
  journal      = {Comput. Commun. Rev.},
  volume       = {48},
  number       = {5},
  pages        = {70--76},
  year         = {2018}
}
@article{DBLP:journals/informatics/KayserNBBVST18,
  author       = {Lars Kayser and
                  Christian N{\o}hr and
                  Pernille Bertelsen and
                  Lars Botin and
                  Sidsel Villumsen and
                  Chris Showell and
                  Paul Turner},
  title        = {Theory and Practice in Digital Behaviour Change: {A} Matrix Framework
                  for the Co-Production of Digital Services That Engage, Empower and
                  Emancipate Marginalised People Living with Complex and Chronic Conditions},
  journal      = {Informatics},
  volume       = {5},
  number       = {4},
  pages        = {41},
  year         = {2018}
}
@article{DBLP:journals/jcp/Alotaibi18,
  author       = {Mutlaq B. Alotaibi},
  title        = {Predicting Switching Behaviour of e-Service Users toward m-Services:
                  An Empirical Investigation},
  journal      = {J. Comput.},
  volume       = {13},
  number       = {1},
  pages        = {100--115},
  year         = {2018}
}
@article{DBLP:journals/jors/WangDH18,
  author       = {Cheng Wang and
                  Lili Deng and
                  Yi Han},
  title        = {Optimal appointment reminder sending strategy for a single service
                  scenario with customer no-show behaviour},
  journal      = {J. Oper. Res. Soc.},
  volume       = {69},
  number       = {11},
  pages        = {1863--1875},
  year         = {2018}
}
@article{DBLP:journals/jossr/KhanK18,
  author       = {Mohd Afaq Khan and
                  Sablu Khan},
  title        = {Service Convenience and Post-Purchase Behaviour of Online Buyers:
                  An Empirical Study},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {167--188},
  year         = {2018}
}
@inproceedings{DBLP:conf/arso/AntonucciF18,
  author       = {Alessandro Antonucci and
                  Daniele Fontanelli},
  title        = {Towards a Predictive Behavioural Model for Service Robots in Shared
                  Environments},
  booktitle    = {{ARSO}},
  pages        = {9--14},
  publisher    = {{IEEE}},
  year         = {2018}
}
@inproceedings{DBLP:conf/sigcomm/AbhishtaRN18,
  author       = {Abhishta and
                  Roland van Rijswijk{-}Deij and
                  Lambert J. M. Nieuwenhuis},
  title        = {Measuring the Impact of a Successful DDoS Attack on the Customer Behaviour
                  of Managed {DNS} Service Providers},
  booktitle    = {WTMC@SIGCOMM},
  pages        = {1--7},
  publisher    = {{ACM}},
  year         = {2018}
}
@inproceedings{DBLP:conf/tencon/AlbdairAK18,
  author       = {Mostfa Albdair and
                  Ronald G. Addie and
                  Alexander A. Kist},
  title        = {Better Service from Understanding the Social Network Behaviour in
                  the Internet},
  booktitle    = {{TENCON}},
  pages        = {838--843},
  publisher    = {{IEEE}},
  year         = {2018}
}
@phdthesis{DBLP:phd/gr/Lounis17,
  author       = {Stavros Lounis},
  title        = {Design of electronic services employing gamification: the impact of
                  game elements on user behaviour and motivation},
  school       = {Athens University Economics and Business, Greece},
  year         = {2017}
}
@article{DBLP:journals/ajis/HossainHCA17,
  author       = {Mohammed Alamgir Hossain and
                  Mohammad Imran Hasan and
                  Caroline Chan and
                  Jashim Uddin Ahmed},
  title        = {Predicting User Acceptance and Continuance Behaviour Towards Location-based
                  Services: The Moderating Effect of Facilitating Conditions on Behavioural
                  Intention and Actual Use},
  journal      = {Australas. J. Inf. Syst.},
  volume       = {21},
  year         = {2017}
}
@article{DBLP:journals/behaviourIT/AlharbiPD17,
  author       = {Nawaf Sulaiman Alharbi and
                  Maria Papadaki and
                  Paul Dowland},
  title        = {The impact of security and its antecedents in behaviour intention
                  of using e-government services},
  journal      = {Behav. Inf. Technol.},
  volume       = {36},
  number       = {6},
  pages        = {620--636},
  year         = {2017}
}
@article{DBLP:journals/behaviourIT/ChungK17,
  author       = {Yang Woon Chung and
                  Taekyung Kim},
  title        = {Impact of using social network services on workplace ostracism, job
                  satisfaction, and innovative behaviour},
  journal      = {Behav. Inf. Technol.},
  volume       = {36},
  number       = {12},
  pages        = {1235--1243},
  year         = {2017}
}
@article{DBLP:journals/el/XuTXAS17,
  author       = {Fang Xu and
                  Meng Tian and
                  Guohu Xu and
                  Brenda Reyes Ayala and
                  Wen Shen},
  title        = {Understanding Chinese users' switching behaviour of cloud storage
                  services},
  journal      = {Electron. Libr.},
  volume       = {35},
  number       = {2},
  pages        = {214--232},
  year         = {2017}
}
@article{DBLP:journals/ijbis/KhaterHM17,
  author       = {Maamar Khater and
                  Salah{-}Eddine Habibeche and
                  Mimoun Malki},
  title        = {Behaviour approach for composite {OWL-S} services discovery},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {25},
  number       = {1},
  pages        = {55--70},
  year         = {2017}
}
@article{DBLP:journals/ijhpcn/JoshiBRP17,
  author       = {Sujata Joshi and
                  Sanjay Bhatia and
                  Kiran Raikar and
                  Harmanpreet Pall},
  title        = {Customer experience and associated customer behaviour in end user
                  devices and technologies (smartphones, mobile internet, mobile financial
                  services)},
  journal      = {Int. J. High Perform. Comput. Netw.},
  volume       = {10},
  number       = {1/2},
  pages        = {118--126},
  year         = {2017}
}
@inproceedings{DBLP:conf/chiir/Brazier17,
  author       = {David Brazier},
  title        = {The Long Term Effects of Search Query Examples on the Search Behaviours
                  of Non-native Users of Government E-Services},
  booktitle    = {{CHIIR}},
  pages        = {417--419},
  publisher    = {{ACM}},
  year         = {2017}
}
@inproceedings{DBLP:conf/im/ChenLZ17,
  author       = {Weikeng Chen and
                  Xiao Luo and
                  Nur Zincir{-}Heywood},
  title        = {Exploring a service-based normal behaviour profiling system for botnet
                  detection},
  booktitle    = {{IM}},
  pages        = {947--952},
  publisher    = {{IEEE}},
  year         = {2017}
}
@inproceedings{DBLP:conf/irc/DattaM17,
  author       = {Chandan Datta and
                  Bruce A. MacDonald},
  title        = {Architecture of an Extensible Visual Programming Environment for Authoring
                  Behaviour of Personal Service Robots},
  booktitle    = {{IRC}},
  pages        = {156--159},
  publisher    = {{IEEE} Computer Society},
  year         = {2017}
}
@inproceedings{DBLP:conf/ysip/Fensel17,
  author       = {Anna Fensel},
  title        = {Invited Talk: Enabling Smart Data Services for Behavioural Change},
  booktitle    = {{YSIP}},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {1837},
  pages        = {7--12},
  publisher    = {CEUR-WS.org},
  year         = {2017}
}
@incollection{DBLP:series/hci/PejovicLMM17,
  author       = {Veljko Pejovic and
                  Neal Lathia and
                  Cecilia Mascolo and
                  Mirco Musolesi},
  title        = {Mobile-Based Experience Sampling for Behaviour Research},
  booktitle    = {Emotions and Personality in Personalized Services},
  series       = {Human-Computer Interaction Series},
  pages        = {141--161},
  publisher    = {Springer},
  year         = {2017}
}
@phdthesis{DBLP:phd/hal/Dia16,
  author       = {Diy{\'{e}} Dia},
  title        = {Syst{\`{e}}mes producteurs de confiance : ouverture de droit {\`{a}}
                  des services par apprentissage dynamique du comportement des utilisateurs
                  du syst{\`{e}}me d'information. (Design of a right-to-service system
                  by dynamic learning of the information service users' behaviour)},
  school       = {Blaise Pascal University, Clermont-Ferrand, France},
  year         = {2016}
}
@article{DBLP:journals/iam/ZhangZLY16,
  author       = {Shuwei Zhang and
                  Ling Zhao and
                  Yaobin Lu and
                  Jun Yang},
  title        = {Do you get tired of socializing? An empirical explanation of discontinuous
                  usage behaviour in social network services},
  journal      = {Inf. Manag.},
  volume       = {53},
  number       = {7},
  pages        = {904--914},
  year         = {2016}
}
@article{DBLP:journals/ijbis/AlborziK16,
  author       = {Mahmood Alborzi and
                  Mohammad Khanbabaei},
  title        = {Using data mining and neural networks techniques to propose a new
                  hybrid customer behaviour analysis and credit scoring model in banking
                  services based on a developed {RFM} analysis method},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {23},
  number       = {1},
  pages        = {1--22},
  year         = {2016}
}
@article{DBLP:journals/ijesma/GhyasK16,
  author       = {Qazi Mahdia Ghyas and
                  Fumiyo N. Kondo},
  title        = {Behavioural Intention to Use Mobile Entertainment Services among Bangladeshi
                  Students},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {8},
  number       = {2},
  pages        = {38--53},
  year         = {2016}
}
@article{DBLP:journals/ijnvo/LiS16,
  author       = {Hongxiu Li and
                  Reima Suomi},
  title        = {Understanding the {WOM} behaviour of e-service users: an empirical
                  study in online travel services},
  journal      = {Int. J. Netw. Virtual Organisations},
  volume       = {16},
  number       = {3},
  pages        = {221--235},
  year         = {2016}
}
@article{DBLP:journals/isem/HanTKC16,
  author       = {Chang Hee Han and
                  Swati Tyagi and
                  Namgyu Kim and
                  Byounggu Choi},
  title        = {Understanding Internet service switching behaviour based on the stage
                  model},
  journal      = {Inf. Syst. {E} Bus. Manag.},
  volume       = {14},
  number       = {3},
  pages        = {665--689},
  year         = {2016}
}
@article{DBLP:journals/jwe/WairettiAB16,
  author       = {Carla Wairetti and
                  Rosa Alarc{\'{o}}n and
                  Jesus Bellido},
  title        = {A Semantic Approach for Dynamically Determining Complex Composed Service
                  Behaviour},
  journal      = {J. Web Eng.},
  volume       = {15},
  number       = {3{\&}4},
  pages        = {310--338},
  year         = {2016}
}
@inproceedings{DBLP:conf/ifip5-5/PetychakisBAMKL16,
  author       = {Michael Petychakis and
                  Evmorfia Biliri and
                  Angelos Arvanitakis and
                  Ariadni Michalitsi{-}Psarrou and
                  Panagiotis Kokkinakos and
                  Fenareti Lampathaki and
                  Dimitrios Askounis},
  title        = {Detecting Influencing Behaviour for Product-Service Design Through
                  Big Data Intelligence in Manufacturing},
  booktitle    = {{PRO-VE}},
  series       = {{IFIP} Advances in Information and Communication Technology},
  volume       = {480},
  pages        = {361--369},
  publisher    = {Springer},
  year         = {2016}
}
@inproceedings{DBLP:conf/simpar/DattaBM16,
  author       = {Chandan Datta and
                  Elizabeth Broadbent and
                  Bruce A. MacDonald},
  title        = {Formalizing the specifications of a domain-specific language for authoring
                  behaviour of personal service robots},
  booktitle    = {{SIMPAR}},
  pages        = {98--103},
  publisher    = {{IEEE}},
  year         = {2016}
}
@article{DBLP:journals/corr/Guo16c,
  author       = {Li Guo},
  title        = {Quantified-Self 2.0: Using Context-Aware Services for Promoting Gradual
                  Behaviour Change},
  journal      = {CoRR},
  volume       = {abs/1610.00460},
  year         = {2016}
}
@article{DBLP:journals/iajet/OmwansaLW15,
  author       = {Tonny K. Omwansa and
                  Isaiah Lule and
                  Timothy Waema},
  title        = {The Influence of Trust and Risk in Behavioural Intention to Adopt
                  Mobile Financial Services among the Poor},
  journal      = {Int. Arab. J. e Technol.},
  volume       = {4},
  number       = {1},
  pages        = {8--16},
  year         = {2015}
}
@article{DBLP:journals/ijict/YaoL15,
  author       = {Cheng{-}Wen Yao and
                  Te{-}Yi Lin},
  title        = {Consumer behaviour with negative emotion in e-tailing service environment},
  journal      = {Int. J. Inf. Commun. Technol.},
  volume       = {7},
  number       = {1},
  pages        = {73--87},
  year         = {2015}
}
@article{DBLP:journals/ijinfoman/FakhouryA15,
  author       = {Rania Fakhoury and
                  Benoit Aubert},
  title        = {Citizenship, trust, and behavioural intentions to use public e-services:
                  The case of Lebanon},
  journal      = {Int. J. Inf. Manag.},
  volume       = {35},
  number       = {3},
  pages        = {346--351},
  year         = {2015}
}
@article{DBLP:journals/jkm/TangarajaRIS15,
  author       = {Gangeswari Tangaraja and
                  Roziah Mohd Rasdi and
                  Maimunah Ismail and
                  Bahaman Abu Samah},
  title        = {Fostering knowledge sharing behaviour among public sector managers:
                  a proposed model for the Malaysian public service},
  journal      = {J. Knowl. Manag.},
  volume       = {19},
  number       = {1},
  pages        = {121--140},
  year         = {2015}
}
@inproceedings{DBLP:conf/acis/HellmuthS15,
  author       = {Wayne Hellmuth and
                  Glenn Stewart},
  title        = {Architecting End-to-End Information Services for continuous Student
                  behaviour Management},
  booktitle    = {{ACIS}},
  pages        = {3},
  year         = {2015}
}
@inproceedings{DBLP:conf/bcshci/HosioHOGK15,
  author       = {Simo Hosio and
                  Richard H. R. Harper and
                  Kenton O'Hara and
                  Jorge Gon{\c{c}}alves and
                  Vassilis Kostakos},
  title        = {Life through the lens: a qualitative investigation of human behaviour
                  with an urban photography service},
  booktitle    = {{BCS} {HCI}},
  pages        = {157--164},
  publisher    = {{ACM}},
  year         = {2015}
}
@inproceedings{DBLP:conf/birthday/BruniCGLV15,
  author       = {Roberto Bruni and
                  Andrea Corradini and
                  Fabio Gadducci and
                  Alberto Lluch{-}Lafuente and
                  Andrea Vandin},
  title        = {A White Box Perspective on Behavioural Adaptation},
  booktitle    = {Software, Services, and Systems},
  series       = {Lecture Notes in Computer Science},
  volume       = {8950},
  pages        = {552--581},
  publisher    = {Springer},
  year         = {2015}
}
@inproceedings{DBLP:conf/coginfocom/CsiszarF15,
  author       = {Csaba Csisz{\'{a}}r and
                  D{\'{a}}vid F{\"{o}}ldes},
  title        = {Advanced information services for cognitive behaviour of travellers},
  booktitle    = {CogInfoCom},
  pages        = {133--138},
  publisher    = {{IEEE}},
  year         = {2015}
}
@inproceedings{DBLP:conf/ecis/Lehrer15,
  author       = {Christiane Lehrer},
  title        = {Examining Discontinuers' Word-of-Mouth Behaviour in the Context of
                  Mobile Location-based Services},
  booktitle    = {{ECIS}},
  year         = {2015}
}
@inproceedings{DBLP:conf/ecis/LeyerHM15,
  author       = {Michael Leyer and
                  Ann{-}Kathrin Hirzel and
                  J{\"{u}}rgen Moormann},
  title        = {Effectiveness of Role Plays on Process-oriented Behaviour in Daily
                  Work Practices: An Analysis in the Financial Services Sector},
  booktitle    = {{ECIS}},
  year         = {2015}
}
@inproceedings{DBLP:conf/hotos/FernandesRN15,
  author       = {Earlence Fernandes and
                  Oriana Riva and
                  Suman Nath},
  title        = {My {OS} Ought to Know Me Better: In-app Behavioural Analytics as an
                  {OS} Service},
  booktitle    = {HotOS},
  publisher    = {{USENIX} Association},
  year         = {2015}
}
@inproceedings{DBLP:conf/icserv/MasudaH15,
  author       = {Hisashi Masuda and
                  Yoshinori Hara},
  title        = {Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour
                  in Service Encounter},
  booktitle    = {ICServ},
  pages        = {183--195},
  publisher    = {Springer},
  year         = {2015}
}
@inproceedings{DBLP:conf/services/WeiOB15,
  author       = {Fuguo Wei and
                  Chun Ouyang and
                  Alistair Barros},
  title        = {Discovering Behavioural Interfaces for Overloaded Web Services},
  booktitle    = {{SERVICES}},
  pages        = {286--293},
  publisher    = {{IEEE} Computer Society},
  year         = {2015}
}
@article{DBLP:journals/corr/BajonesWPV15,
  author       = {Markus Bajones and
                  Daniel Wolf and
                  Johann Prankl and
                  Markus Vincze},
  title        = {Where to look first? Behaviour control for fetch-and-carry missions
                  of service robots},
  journal      = {CoRR},
  volume       = {abs/1510.01554},
  year         = {2015}
}
@article{DBLP:journals/ejis/ConstantiouLH14,
  author       = {Ioanna D. Constantiou and
                  Christiane Lehrer and
                  Thomas Hess},
  title        = {Changing information retrieval behaviours: an empirical investigation
                  of users' cognitive processes in the choice of location-based services},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {23},
  number       = {5},
  pages        = {513--528},
  year         = {2014}
}
@article{DBLP:journals/ijbis/AlqasaIOZ14,
  author       = {Khaled Mohammed Alqasa and
                  Filzah Mohd Isa and
                  Siti Norezam Othman and
                  Ali Hussein Saleh Zolait},
  title        = {The impact of students' attitude and subjective norm on the behavioural
                  intention to use services of banking system},
  journal      = {Int. J. Bus. Inf. Syst.},
  volume       = {15},
  number       = {1},
  pages        = {105--122},
  year         = {2014}
}
@article{DBLP:journals/ijeb/KumraMS14,
  author       = {Rajeev Kumra and
                  Anjali Malik and
                  Deepak Sikri},
  title        = {Factors affecting behavioural intention to adopt 3G mobile value-added
                  services in India},
  journal      = {Int. J. Electron. Bus.},
  volume       = {11},
  number       = {4},
  pages        = {354--383},
  year         = {2014}
}
@article{DBLP:journals/ijmc/KourouthanassisGKZ14,
  author       = {Panos E. Kourouthanassis and
                  George M. Giaglis and
                  Dimitrios C. Karaiskos and
                  Efpraxia D. Zamani},
  title        = {Adoption behaviour differences for mobile data services: m-internet
                  vs. m-portals},
  journal      = {Int. J. Mob. Commun.},
  volume       = {12},
  number       = {3},
  pages        = {207--228},
  year         = {2014}
}
@article{DBLP:journals/ijws/KhaterM14,
  author       = {Maamar Khater and
                  Mimoun Malki},
  title        = {Formal method-based behaviour for semantic web services discovery},
  journal      = {Int. J. Web Sci.},
  volume       = {2},
  number       = {4},
  pages        = {203--217},
  year         = {2014}
}
@article{DBLP:journals/intr/BijmoltHK14,
  author       = {Tammo H. A. Bijmolt and
                  Eelko K. R. E. Huizingh and
                  Adriana Krawczyk},
  title        = {Effects of complaint behaviour and service recovery satisfaction on
                  consumer intentions to repurchase on the internet},
  journal      = {Internet Res.},
  volume       = {24},
  number       = {5},
  pages        = {608--628},
  year         = {2014}
}
@inproceedings{DBLP:conf/agile/Lopez-PellicerLNZB14,
  author       = {Francisco J. L{\'{o}}pez{-}Pellicer and
                  Miguel {\'{A}}ngel Latre and
                  Javier Nogueras{-}Iso and
                  F. Javier Zarazaga{-}Soria and
                  Jes{\'{u}}s Barrera},
  title        = {Behaviour-Driven Development Applied to the Conformance Testing of
                  {INSPIRE} Web Services},
  booktitle    = {{AGILE} Conf},
  series       = {Lecture Notes in Geoinformation and Cartography},
  pages        = {325--339},
  publisher    = {Springer},
  year         = {2014}
}
@inproceedings{DBLP:conf/bled/SimonsFBMJ14,
  author       = {Luuk P. A. Simons and
                  Florian Foerster and
                  Peter A. Bruck and
                  Luvai Motiwalla and
                  Catholijn M. Jonker},
  title        = {Microlearning mApp to Improve Long Term Health Behaviours: Design
                  and Test of Multi-Channel Service Mix},
  booktitle    = {Bled eConference},
  pages        = {4},
  year         = {2014}
}
@inproceedings{DBLP:conf/icmlc/ChenSBQRNDS14,
  author       = {Liming Chen and
                  Kerry{-}Louise Skillen and
                  William Burns and
                  Susan Quinn and
                  Joseph Rafferty and
                  Chris D. Nugent and
                  Mark P. Donnelly and
                  Ivar Solheim},
  title        = {Learning Behaviour for Service Personalisation and Adaptation},
  booktitle    = {{ICMLC} {(CCIS} volume)},
  series       = {Communications in Computer and Information Science},
  volume       = {481},
  pages        = {287--297},
  publisher    = {Springer},
  year         = {2014}
}
@inproceedings{DBLP:conf/mcis/FakhouryA14,
  author       = {Rania Fakhoury and
                  Benoit Aubert},
  title        = {Consumer Education and Behavioural Intention to Use E-Government Services
                  in Lebanon},
  booktitle    = {{MCIS}},
  pages        = {51},
  publisher    = {AISeL},
  year         = {2014}
}
@inproceedings{DBLP:conf/sitis/BanguiR14,
  author       = {Hind Bangui and
                  Said Rakrak},
  title        = {Mobile Cloud Middleware: Smart Behaviour for Adapting Cloud Services},
  booktitle    = {{SITIS}},
  pages        = {682--686},
  publisher    = {{IEEE} Computer Society},
  year         = {2014}
}
@inproceedings{DBLP:conf/ukais/NwanekezieC14,
  author       = {Uchenna Nwanekezie and
                  Jyoti Choudrie},
  title        = {Developing {A} Model Of The Behavioural Intentions Of Older Adults
                  Towards Internet Service Providers: {A} {UK} Perspective},
  booktitle    = {{UKAIS}},
  pages        = {39},
  year         = {2014}
}
@incollection{DBLP:series/lncs/Meland14,
  author       = {Per H{\aa}kon Meland},
  title        = {Composite Services with Dynamic Behaviour},
  booktitle    = {Secure and Trustworthy Service Composition},
  series       = {Lecture Notes in Computer Science},
  volume       = {8900},
  pages        = {1--9},
  publisher    = {Springer},
  year         = {2014}
}
@phdthesis{DBLP:phd/ie/Bernardi13,
  author       = {Giovanni Bernardi},
  title        = {Behavioural equivalences for web services},
  school       = {Trinity College Dublin, Ireland},
  year         = {2013}
}
@article{DBLP:journals/cee/Campo-GiralteCDC13,
  author       = {Luis Campo{-}Giralte and
                  Cristina Conde and
                  Isaac Mart{\'{\i}}n de Diego and
                  Enrique Cabello},
  title        = {Detecting denial of service by modelling web-server behaviour},
  journal      = {Comput. Electr. Eng.},
  volume       = {39},
  number       = {7},
  pages        = {2252--2262},
  year         = {2013}
}
@article{DBLP:journals/chb/Castillo-ManzanoL13,
  author       = {Jos{\'{e}} I. Castillo{-}Manzano and
                  Lourdes L{\'{o}}pez{-}Valpuesta},
  title        = {Check-in services and passenger behaviour: Self service technologies
                  in airport systems},
  journal      = {Comput. Hum. Behav.},
  volume       = {29},
  number       = {6},
  pages        = {2431--2437},
  year         = {2013}
}
@article{DBLP:journals/ijiit/ElgahwashF13,
  author       = {Fouad Omran Elgahwash and
                  Mark Bruce Freeman},
  title        = {Self-Service Technology Banking Preferences: Comparing Libyans' Behaviour
                  in Developing and Developed Countries},
  journal      = {Int. J. Intell. Inf. Technol.},
  volume       = {9},
  number       = {2},
  pages        = {7--20},
  year         = {2013}
}
@article{DBLP:journals/ijmc/Chang13,
  author       = {Yuhmiin Chang},
  title        = {Age matters: Short Message Service advertising reading behaviours},
  journal      = {Int. J. Mob. Commun.},
  volume       = {11},
  number       = {2},
  pages        = {159--175},
  year         = {2013}
}
@article{DBLP:journals/ijstm/LiLS13,
  author       = {Hongxiu Li and
                  Yong Liu and
                  Reima Suomi},
  title        = {Exploring the factors motivating e-service users' {WOM} behaviour},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {19},
  number       = {4/5/6},
  pages        = {187--200},
  year         = {2013}
}
@article{DBLP:journals/ijwgs/KilNL13,
  author       = {Hyunyoung Kil and
                  Wonhong Nam and
                  Dongwon Lee},
  title        = {Behavioural description based web service composition using abstraction
                  and refinement},
  journal      = {Int. J. Web Grid Serv.},
  volume       = {9},
  number       = {1},
  pages        = {54--81},
  year         = {2013}
}
@article{DBLP:journals/jucs/KekolahtiK13,
  author       = {Pekka Kekolahti and
                  Juuso Karikoski},
  title        = {Analysis of Mobile Service Usage Behaviour with Bayesian Belief Networks},
  journal      = {J. Univers. Comput. Sci.},
  volume       = {19},
  number       = {3},
  pages        = {325--352},
  year         = {2013}
}
@article{DBLP:journals/psychnology/DuQM13,
  author       = {Eliane Du and
                  Ethel Quayle and
                  Hamish Macleod},
  title        = {Service Providers' Perceptions on the Uptake of Computerised Cognitive
                  Behavioural Therapy {(CCBT)}},
  journal      = {PsychNology J.},
  volume       = {11},
  number       = {3},
  pages        = {213--233},
  year         = {2013}
}
@article{DBLP:journals/rairo/KumarA13,
  author       = {Muthukrishnan Senthil Kumar and
                  R. Arumuganathan},
  title        = {An \emph{M}\({}^{\mbox{X}}\)/G/1 unreliable retrial queue with two
                  phase service and persistence behaviour of customers in service},
  journal      = {{RAIRO} Oper. Res.},
  volume       = {47},
  number       = {1},
  pages        = {9--32},
  year         = {2013}
}
@article{DBLP:journals/sosym/GrossmannSS13,
  author       = {Georg Grossmann and
                  Michael Schrefl and
                  Markus Stumptner},
  title        = {Erratum to: Design for service compatibility - Behavioural compatibility
                  checking and diagnosis},
  journal      = {Softw. Syst. Model.},
  volume       = {12},
  number       = {1},
  pages        = {221},
  year         = {2013}
}
@article{DBLP:journals/sosym/GrossmannSS13a,
  author       = {Georg Grossmann and
                  Michael Schrefl and
                  Markus Stumptner},
  title        = {Design for service compatibility - Behavioural compatibility checking
                  and diagnosis},
  journal      = {Softw. Syst. Model.},
  volume       = {12},
  number       = {3},
  pages        = {489--515},
  year         = {2013}
}
@inproceedings{DBLP:conf/compsac/ZhouL13,
  author       = {Qing Zhou and
                  Lin Liu},
  title        = {Understanding Requirements for Online Services Based on Users' Behavioural
                  Data Analysis},
  booktitle    = {{COMPSAC} Workshops},
  pages        = {27--34},
  publisher    = {{IEEE} Computer Society},
  year         = {2013}
}
@inproceedings{DBLP:conf/ecms/DelgadoAL13,
  author       = {Carlos Arturo Delgado Alvarez and
                  Ann van Ackere and
                  Erik Reimer Larsen},
  title        = {Behavioural Queuing With Interacting Customers And Service Providers:
                  {A} Simulation Based Approach},
  booktitle    = {{ECMS}},
  pages        = {53--60},
  publisher    = {European Council for Modeling and Simulation},
  year         = {2013}
}
@inproceedings{DBLP:conf/greencom/SatoTHMY13,
  author       = {Atsushi Sato and
                  Toshihiro Tamura and
                  Runhe Huang and
                  Jianhua Ma and
                  Neil Y. Yen},
  title        = {Smart Business Services via Consumer Purchasing Behaviour Modeling},
  booktitle    = {GreenCom/iThings/CPScom},
  pages        = {812--817},
  publisher    = {{IEEE}},
  year         = {2013}
}
@inproceedings{DBLP:conf/huc/FoellRK13,
  author       = {Stefan Foell and
                  Reza Rawassizadeh and
                  Gerd Kortuem},
  title        = {Informing the design of future transport information services with
                  travel behaviour data},
  booktitle    = {UbiComp (Adjunct Publication)},
  pages        = {1343--1346},
  publisher    = {{ACM}},
  year         = {2013}
}
@inproceedings{DBLP:conf/ica3pp/MessinaPS13,
  author       = {Fabrizio Messina and
                  Giuseppe Pappalardo and
                  Corrado Santoro},
  title        = {Integrating Cloud Services in Behaviour Programming for Autonomous
                  Robots},
  booktitle    = {{ICA3PP} {(2)}},
  series       = {Lecture Notes in Computer Science},
  volume       = {8286},
  pages        = {295--302},
  publisher    = {Springer},
  year         = {2013}
}
@inproceedings{DBLP:conf/icserv/MakitaKIOK13,
  author       = {Koji Makita and
                  Masakatsu Kourogi and
                  Tomoya Ishikawa and
                  Takashi Okuma and
                  Takeshi Kurata},
  title        = {PDRplus: Human Behaviour Sensing Method for Service Field Analysis},
  booktitle    = {ICServ},
  pages        = {25--30},
  publisher    = {Springer},
  year         = {2013}
}
@inproceedings{DBLP:conf/sefm/SargolzaeiSAA13,
  author       = {Mahdi Sargolzaei and
                  Francesco Santini and
                  Farhad Arbab and
                  Hamideh Afsarmanesh},
  title        = {A Tool for Behaviour-Based Discovery of Approximately Matching Web
                  Services},
  booktitle    = {{SEFM}},
  series       = {Lecture Notes in Computer Science},
  volume       = {8137},
  pages        = {152--166},
  publisher    = {Springer},
  year         = {2013}
}
@inproceedings{DBLP:conf/worldcist/KleinPRLL13,
  author       = {Bernhard Klein and
                  Ivan Pretel and
                  Ulf{-}Dietrich Reips and
                  Ana Belen Lago and
                  Diego L{\'{o}}pez{-}de{-}Ipi{\~{n}}a},
  title        = {The Behaviour Assessment Model for the Analysis and Evaluation of
                  Pervasive Services},
  booktitle    = {WorldCIST},
  series       = {Advances in Intelligent Systems and Computing},
  volume       = {206},
  pages        = {1129--1140},
  publisher    = {Springer},
  year         = {2013}
}
@article{DBLP:journals/ijcac/Ratten12,
  author       = {Vanessa Ratten},
  title        = {Cloud Computing Services: Theoretical Foundations of Ethical and Entrepreneurial
                  Adoption Behaviour},
  journal      = {Int. J. Cloud Appl. Comput.},
  volume       = {2},
  number       = {2},
  pages        = {48--58},
  year         = {2012}
}
@article{DBLP:journals/ijwmc/ZhangLC12,
  author       = {Xiuguo Zhang and
                  Jiatong Li and
                  Zhiqing Chen},
  title        = {Behaviour adaptation of context-aware web services in pervasive computing
                  environment},
  journal      = {Int. J. Wirel. Mob. Comput.},
  volume       = {5},
  number       = {2},
  pages        = {184--190},
  year         = {2012}
}
@article{DBLP:journals/ires/BitsoF12,
  author       = {Constance Bitso and
                  Ina Fourie},
  title        = {An investigation of information-seeking behaviour of geography teachers
                  for an information service intervention: the case of Lesotho},
  journal      = {Inf. Res.},
  volume       = {17},
  number       = {4},
  year         = {2012}
}
@article{DBLP:journals/ires/ChenLC12,
  author       = {Rong{-}Rong Chen and
                  Yung{-}Hsiu Lin and
                  Her{-}Kun Chang},
  title        = {Analysing information behaviour in structured service encounters:
                  a case of call centre operations},
  journal      = {Inf. Res.},
  volume       = {17},
  number       = {2},
  year         = {2012}
}
@article{DBLP:journals/jaise/Garcia-ValverdeCSVB12,
  author       = {Teresa Garc{\'{\i}}a{-}Valverde and
                  Francisco Campuzano and
                  Emilio Serrano and
                  Ana Villa and
                  Juan A. Bot{\'{\i}}a},
  title        = {Simulation of human behaviours for the validation of Ambient Intelligence
                  services: {A} methodological approach},
  journal      = {J. Ambient Intell. Smart Environ.},
  volume       = {4},
  number       = {3},
  pages        = {163--181},
  year         = {2012}
}
@inproceedings{DBLP:conf/apscc/Hameurlain12,
  author       = {Nabil Hameurlain},
  title        = {Controllability Preservation and Behavioural Refinement for Service
                  Protocols},
  booktitle    = {{APSCC}},
  pages        = {203--210},
  publisher    = {{IEEE} Computer Society},
  year         = {2012}
}
@inproceedings{DBLP:conf/cse/CuboP12,
  author       = {Javier Cubo and
                  Ernesto Pimentel},
  title        = {On the Service Discovery Using Context-Awareness, Semantic Matching
                  and Behavioural Compatibility},
  booktitle    = {{CSE}},
  pages        = {259--266},
  publisher    = {{IEEE} Computer Society},
  year         = {2012}
}
@inproceedings{DBLP:conf/dest/Sissa12,
  author       = {Giovanna Sissa},
  title        = {An Agent Based approach for sustainable {ICT} services toward environmental
                  sustainability: The use of Agent Based Models to explain the ICT-driven
                  (societal) behavioural changes and their effects on environmental
                  sustainability},
  booktitle    = {{DEST}},
  pages        = {1--6},
  publisher    = {{IEEE}},
  year         = {2012}
}
@inproceedings{DBLP:conf/ictc/Lee12,
  author       = {Jung{-}Hun Lee},
  title        = {Time Behaviour evaluation of software products considering service
                  types},
  booktitle    = {{ICTC}},
  pages        = {627--630},
  publisher    = {{IEEE}},
  year         = {2012}
}
@inproceedings{DBLP:conf/momm/ZowjD12,
  author       = {Afsoon Yousefi Zowj and
                  Mehdi Dehghan},
  title        = {StrU: a user behaviour-aware video-on-demand streaming service},
  booktitle    = {MoMM},
  pages        = {74--83},
  publisher    = {{ACM}},
  year         = {2012}
}
@inproceedings{DBLP:conf/socrob/DattaMJK12,
  author       = {Chandan Datta and
                  Bruce A. MacDonald and
                  Chandimal Jayawardena and
                  I{-}Han Kuo},
  title        = {Programming Behaviour of a Personal Service Robot with Application
                  to Healthcare},
  booktitle    = {{ICSR}},
  series       = {Lecture Notes in Computer Science},
  volume       = {7621},
  pages        = {228--237},
  publisher    = {Springer},
  year         = {2012}
}
@article{DBLP:journals/behaviourIT/Zhou11,
  author       = {Tao Zhou},
  title        = {An empirical examination of users' post-adoption behaviour of mobile
                  services},
  journal      = {Behav. Inf. Technol.},
  volume       = {30},
  number       = {2},
  pages        = {241--250},
  year         = {2011}
}
@article{DBLP:journals/ijcaet/MendesRCL11,
  author       = {J. Marco Mendes and
                  Francisco J. Restivo and
                  Armando W. Colombo and
                  Paulo Leit{\~{a}}o},
  title        = {Behaviour and integration of service-oriented automation and production
                  devices at the shop-floor},
  journal      = {Int. J. Comput. Aided Eng. Technol.},
  volume       = {3},
  number       = {3/4},
  pages        = {281--291},
  year         = {2011}
}
@article{DBLP:journals/ijeh/HsiehL11,
  author       = {Chang{-}tseh Hsieh and
                  Binshan Lin},
  title        = {Information technology for competitive advantage: the case of learning
                  and innovation in behavioural healthcare service},
  journal      = {Int. J. Electron. Heal.},
  volume       = {6},
  number       = {2/3/4},
  pages        = {213--228},
  year         = {2011}
}
@article{DBLP:journals/ijmc/HsuWL11,
  author       = {Chin{-}Lung Hsu and
                  Chiung{-}Feng Wang and
                  Judy Chuan{-}Chuan Lin},
  title        = {Investigating customer adoption behaviours in Mobile Financial Services},
  journal      = {Int. J. Mob. Commun.},
  volume       = {9},
  number       = {5},
  pages        = {477--494},
  year         = {2011}
}
@article{DBLP:journals/ijstm/LinC11,
  author       = {Pei{-}Chun Lin and
                  Mei{-}Hsin Chiang},
  title        = {Service quality, service value, customer satisfaction and behavioural
                  intentions of internet telephony},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {15},
  number       = {3/4},
  pages        = {261--280},
  year         = {2011}
}
@article{DBLP:journals/ires/Almutairi11,
  author       = {Helaiel Almutairi},
  title        = {Factors affecting the information behaviour of managers in the Kuwaiti
                  civil service: a relational model},
  journal      = {Inf. Res.},
  volume       = {16},
  number       = {2},
  year         = {2011}
}
@article{DBLP:journals/jlbs/MichaelM11,
  author       = {Katina Michael and
                  Michael G. Michael},
  title        = {The social and behavioural implications of location-based services},
  journal      = {J. Locat. Based Serv.},
  volume       = {5},
  number       = {3-4},
  pages        = {121--137},
  year         = {2011}
}
@article{DBLP:journals/jlp/Brogi11,
  author       = {Antonio Brogi},
  title        = {On the potential advantages of exploiting behavioural information
                  for contract-based service discovery and composition},
  journal      = {J. Log. Algebraic Methods Program.},
  volume       = {80},
  number       = {1},
  pages        = {3--12},
  year         = {2011}
}
@article{DBLP:journals/jnca/ZhouYBSXH11,
  author       = {ZhangBing Zhou and
                  Laurence Tianruo Yang and
                  Sami Bhiri and
                  Lei Shu and
                  Naixue Xiong and
                  Manfred Hauswirth},
  title        = {Verifying mediated service interactions considering expected behaviours},
  journal      = {J. Netw. Comput. Appl.},
  volume       = {34},
  number       = {4},
  pages        = {1043--1053},
  year         = {2011}
}
@inproceedings{DBLP:conf/bcshci/PayneJS11,
  author       = {Jeunese A. Payne and
                  Graham I. Johnson and
                  Andrea Szymkowiak},
  title        = {The behavioural impact of a visually represented virtual assistant
                  in a self-service checkout context},
  booktitle    = {{BCS} {HCI}},
  pages        = {58--63},
  publisher    = {{ACM}},
  year         = {2011}
}
@inproceedings{DBLP:conf/ecis/LiL11,
  author       = {Hongxiu Li and
                  Yong Liu},
  title        = {Post adoption behaviour of e-service users: an empirical study on
                  chinese online travel service users},
  booktitle    = {{ECIS}},
  pages        = {56},
  year         = {2011}
}
@inproceedings{DBLP:conf/eurocast/Rodriguez-RodriguezGQ11,
  author       = {Abraham Rodr{\'{\i}}guez{-}Rodr{\'{\i}}guez and
                  Nicol{\'{a}}s Iglesias Garc{\'{\i}}a and
                  Jos{\'{e}} Mar{\'{\i}}a Quinteiro{-}Gonz{\'{a}}lez},
  title        = {Modelling the Psychographic Behaviour of Users Using Ontologies in
                  Web Marketing Services},
  booktitle    = {{EUROCAST} {(1)}},
  series       = {Lecture Notes in Computer Science},
  volume       = {6927},
  pages        = {121--128},
  publisher    = {Springer},
  year         = {2011}
}
@inproceedings{DBLP:conf/percom/PapageorgiouMSSS11,
  author       = {Apostolos Papageorgiou and
                  Andr{\'{e}} Miede and
                  Dieter Schuller and
                  Stefan Schulte and
                  Ralf Steinmetz},
  title        = {Always Best Served: On the behaviour of QoS- and QoE-based algorithms
                  for Web service adaptation},
  booktitle    = {PerCom Workshops},
  pages        = {76--81},
  publisher    = {{IEEE} Computer Society},
  year         = {2011}
}
@phdthesis{DBLP:phd/ethos/Alqahtani10,
  author       = {Ali Alqahtani},
  title        = {Leveraging service-oriented business applications to a rigorous rule-centric
                  dynamic behavioural architecture},
  school       = {De Montfort University, Leicester, {UK}},
  year         = {2010}
}
@article{DBLP:journals/eInformatica/Rychly10,
  author       = {Marek Rychl{\'{y}}},
  title        = {A Case Study on Behavioural Modelling of Service-Oriented Architectures},
  journal      = {e Informatica Softw. Eng. J.},
  volume       = {4},
  number       = {1},
  pages        = {71--87},
  year         = {2010}
}
@article{DBLP:journals/ijcnds/PadmanabhanE10,
  author       = {Jayashree Padmanabhan and
                  K. S. Easwarakumar},
  title        = {User behaviour trust model to defend denial of service attacks in
                  distributed computational environments},
  journal      = {Int. J. Commun. Networks Distributed Syst.},
  volume       = {5},
  number       = {3},
  pages        = {279--294},
  year         = {2010}
}
@article{DBLP:journals/ijmc/LeeLK10,
  author       = {Bong Gyou Lee and
                  Younghee Lee and
                  Sang Chul Kim},
  title        = {The continuous use behaviour of 3G mobile video phone services},
  journal      = {Int. J. Mob. Commun.},
  volume       = {8},
  number       = {4},
  pages        = {371--391},
  year         = {2010}
}
@article{DBLP:journals/ijra/KimKP10,
  author       = {Dong{-}Wha Kim and
                  Ju{-}Hyun Kang and
                  Gwi{-}Tae Park},
  title        = {Door-Opening Behaviour by Home Service Robot in a House},
  journal      = {Int. J. Robotics Autom.},
  volume       = {25},
  number       = {4},
  year         = {2010}
}
@article{DBLP:journals/ijstm/CocciaR10,
  author       = {Mario Coccia and
                  Secondo Rolfo},
  title        = {New entrepreneurial behaviour of public research organisations: opportunities
                  and threats of technological services supply},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {13},
  number       = {1/2},
  pages        = {134--151},
  year         = {2010}
}
@article{DBLP:journals/ijstm/GuderganL10,
  author       = {Siegfried P. Gudergan and
                  Ian Lings},
  title        = {Service employee behaviour: the role of compliance and risk taking},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {208--216},
  year         = {2010}
}
@article{DBLP:journals/imds/ChangCHK10,
  author       = {Kuo{-}Chien Chang and
                  Mu{-}Chen Chen and
                  Chia{-}Lin Hsu and
                  Nien{-}Te Kuo},
  title        = {The effect of service convenience on post-purchasing behaviours},
  journal      = {Ind. Manag. Data Syst.},
  volume       = {110},
  number       = {9},
  pages        = {1420--1443},
  year         = {2010}
}
@article{DBLP:journals/isf/DwivediPBL10,
  author       = {Yogesh Kumar Dwivedi and
                  Anastasia Papazafeiropoulou and
                  Willem{-}Paul Brinkman and
                  Banita Lal},
  title        = {Examining the influence of service quality and secondary influence
                  on the behavioural intention to change internet service provider},
  journal      = {Inf. Syst. Frontiers},
  volume       = {12},
  number       = {2},
  pages        = {207--217},
  year         = {2010}
}
@inproceedings{DBLP:conf/bmfa/RoubtsovaJW10,
  author       = {Ella E. Roubtsova and
                  Stef Joosten and
                  Lex Wedemeijer},
  title        = {Behavioural model for a business rules based approach to model services},
  booktitle    = {{BM-FA}},
  pages        = {6},
  publisher    = {{ACM}},
  year         = {2010}
}
@inproceedings{DBLP:conf/ecows/MartinS10,
  author       = {J. Antonio Mart{\'{\i}}n Martin and
                  E. Pimentel S{\'{a}}nchez},
  title        = {Feature-Based Discovery of Services with Adaptable Behaviour},
  booktitle    = {{ECOWS}},
  pages        = {91--98},
  publisher    = {{IEEE} Computer Society},
  year         = {2010}
}
@inproceedings{DBLP:conf/icc/JesusAS10,
  author       = {Vitor Jesus and
                  Rui L. Aguiar and
                  Peter Steenkiste},
  title        = {Discovery and Composition of Per-Domain Behaviours - a Service Abstraction
                  Approach},
  booktitle    = {{ICC}},
  pages        = {1--6},
  publisher    = {{IEEE}},
  year         = {2010}
}
@inproceedings{DBLP:conf/mobisys/Oliver10,
  author       = {Earl Oliver},
  title        = {Characterizing the transport behaviour of the short message service},
  booktitle    = {MobiSys},
  pages        = {223--238},
  publisher    = {{ACM}},
  year         = {2010}
}
@inproceedings{DBLP:conf/nordichi/ThomasBL10,
  author       = {Lisa Thomas and
                  Pamela Briggs and
                  Linda Little},
  title        = {The impact of using location-based services with a behaviour-disordered
                  child: a case study},
  booktitle    = {NordiCHI},
  pages        = {503--510},
  publisher    = {{ACM}},
  year         = {2010}
}
@inproceedings{DBLP:conf/otm/CamaraCV10,
  author       = {Javier C{\'{a}}mara and
                  Carlos Canal and
                  Nikolay Vasilev},
  title        = {A Framework for Run-Time Behavioural Service Adaptation in Ubiquitous
                  Computing},
  booktitle    = {{OTM} Workshops},
  series       = {Lecture Notes in Computer Science},
  volume       = {6428},
  pages        = {67--76},
  publisher    = {Springer},
  year         = {2010}
}
@inproceedings{DBLP:conf/sac/MassinkHL10,
  author       = {Mieke Massink and
                  Michael D. Harrison and
                  Diego Latella},
  title        = {Scalable analysis of collective behaviour in smart service systems},
  booktitle    = {{SAC}},
  pages        = {1173--1180},
  publisher    = {{ACM}},
  year         = {2010}
}
@inproceedings{DBLP:conf/servicewave/LatreTPD10,
  author       = {Steven Latr{\'{e}} and
                  Filip De Turck and
                  Dimitri Papadimitriou and
                  Piet Demeester},
  title        = {A Management Framework for Automating Network Experiments and User
                  Behaviour Emulation on Large Scale Testbed Facilities},
  booktitle    = {ServiceWave},
  series       = {Lecture Notes in Computer Science},
  volume       = {6481},
  pages        = {209--210},
  publisher    = {Springer},
  year         = {2010}
}
@inproceedings{DBLP:conf/soca/NepalSB10,
  author       = {Surya Nepal and
                  Wanita Sherchan and
                  Athman Bouguettaya},
  title        = {A behaviour-based trust model for service web},
  booktitle    = {{SOCA}},
  pages        = {1--4},
  publisher    = {{IEEE} Computer Society},
  year         = {2010}
}
@inproceedings{DBLP:conf/uic/ZhaoHLM10,
  author       = {Yongwang Zhao and
                  Chunyang Hu and
                  Min Liu and
                  Dianfu Ma},
  title        = {Formal Analysis of Behavioural Equivalence for Trustworthy and Composite
                  Web Services},
  booktitle    = {{UIC/ATC} Workshops},
  pages        = {428--433},
  publisher    = {{IEEE} Computer Society},
  year         = {2010}
}
@inproceedings{DBLP:journals/entcs/CamaraMSCP10,
  author       = {Javier C{\'{a}}mara and
                  Jos{\'{e}} Antonio Mart{\'{\i}}n and
                  Gwen Sala{\"{u}}n and
                  Carlos Canal and
                  Ernesto Pimentel},
  title        = {Semi-Automatic Specification of Behavioural Service Adaptation Contracts},
  booktitle    = {FESCA@ETAPS},
  series       = {Electronic Notes in Theoretical Computer Science},
  volume       = {264},
  number       = {1},
  pages        = {19--34},
  publisher    = {Elsevier},
  year         = {2010}
}
@incollection{DBLP:series/sci/MirandaPGPSAM10,
  author       = {Miguel Miranda and
                  Gabriel Pontes and
                  Pedro Gon{\c{c}}alves and
                  Hugo Peixoto and
                  Manuel Santos and
                  Ant{\'{o}}nio Abelha and
                  Jos{\'{e}} Machado},
  title        = {Modelling Intelligent Behaviours in Multi-agent Based {HL7} Services},
  booktitle    = {Computer and Information Science},
  series       = {Studies in Computational Intelligence},
  volume       = {317},
  pages        = {95--106},
  publisher    = {Springer},
  year         = {2010}
}
@inproceedings{DBLP:conf/iassist/Macdonald10,
  author       = {Stuart Macdonald},
  title        = {Information Behaviour of Life Science Researchers - Informing Funders
                  and Service Providers},
  booktitle    = {{IASSIST}},
  year         = {2010}
}
@article{DBLP:journals/ijmc/LinL09,
  author       = {Judy Chuan{-}Chuan Lin and
                  Elaine Shang{-}Yi Liu},
  title        = {The adoption behaviour for mobile video call services},
  journal      = {Int. J. Mob. Commun.},
  volume       = {7},
  number       = {6},
  pages        = {646--666},
  year         = {2009}
}
@article{DBLP:journals/tele/Constantiou09,
  author       = {Ioanna D. Constantiou},
  title        = {Consumer behaviour in the mobile telecommunications' market: The individual's
                  adoption decision of innovative services},
  journal      = {Telematics Informatics},
  volume       = {26},
  number       = {3},
  pages        = {270--281},
  year         = {2009}
}
@inproceedings{DBLP:conf/aips/GiacomoMP09,
  author       = {Giuseppe De Giacomo and
                  Riccardo De Masellis and
                  Fabio Patrizi},
  title        = {Composition of Partially Observable Services Exporting their Behaviour},
  booktitle    = {{ICAPS}},
  publisher    = {{AAAI}},
  year         = {2009}
}
@inproceedings{DBLP:conf/chinz/KodagodaWK09,
  author       = {Neesha Kodagoda and
                  B. L. William Wong and
                  Nawaz Kahan},
  title        = {Behaviour characteristics: low and high literacy users information
                  seeking on social service websites},
  booktitle    = {{CHINZ}},
  series       = {{ACM} International Conference Proceeding Series},
  pages        = {13--16},
  publisher    = {{ACM}},
  year         = {2009}
}
@inproceedings{DBLP:conf/colcom/ZhouBSH09,
  author       = {ZhangBing Zhou and
                  Sami Bhiri and
                  Lei Shu and
                  Manfred Hauswirth},
  title        = {Formal verification of mediatedweb service interactions considering
                  client's expected behaviours},
  booktitle    = {CollaborateCom},
  pages        = {1--10},
  publisher    = {{ICST} / {IEEE}},
  year         = {2009}
}
@inproceedings{DBLP:conf/ecis/ShafiW09,
  author       = {A. L.{-}Shafi Shafi and
                  Vishanth Weerakkody},
  title        = {Understanding citizens' behavioural intention in the adoption of e-government
                  services in the state of Qatar},
  booktitle    = {{ECIS}},
  pages        = {1618--1629},
  year         = {2009}
}
@inproceedings{DBLP:conf/ecows/DranidisRK09,
  author       = {Dimitris Dranidis and
                  Ervin Ramollari and
                  Dimitrios Kourtesis},
  title        = {Run-time Verification of Behavioural Conformance for Conversational
                  Web Services},
  booktitle    = {{ECOWS}},
  pages        = {139--147},
  publisher    = {{IEEE} Computer Society},
  year         = {2009}
}
@inproceedings{DBLP:conf/iceis/RoubtsovaWLM09,
  author       = {Ella E. Roubtsova and
                  Lex Wedemeijer and
                  Karel Lemmen and
                  Ashley T. McNeile},
  title        = {Modular Behaviour Modelling of Service Providing Business Processes},
  booktitle    = {{ICEIS} {(3)}},
  pages        = {338--341},
  year         = {2009}
}
@inproceedings{DBLP:conf/icse/CamaraCS09,
  author       = {Javier C{\'{a}}mara and
                  Carlos Canal and
                  Gwen Sala{\"{u}}n},
  title        = {Behavioural self-adaptation of services in ubiquitous computing environments},
  booktitle    = {{SEAMS}},
  pages        = {28--37},
  publisher    = {{IEEE} Computer Society},
  year         = {2009}
}
@inproceedings{DBLP:conf/icse/Foster09,
  author       = {Howard Foster},
  title        = {Architecture and behaviour analysis for engineering Service Modes},
  booktitle    = {PESOS@ICSE},
  pages        = {1--8},
  publisher    = {{IEEE} Computer Society},
  year         = {2009}
}
@inproceedings{DBLP:conf/interact/KodagodaWK09,
  author       = {Neesha Kodagoda and
                  B. L. William Wong and
                  Nawaz Kahan},
  title        = {Overview of Behaviour Characteristics of High and Low Literacy Users:
                  Information Seeking of an Online Social Service System},
  booktitle    = {{INTERACT} {(1)}},
  series       = {Lecture Notes in Computer Science},
  volume       = {5726},
  pages        = {77--80},
  publisher    = {Springer},
  year         = {2009}
}
@inproceedings{DBLP:conf/isse/WolthuisBFSV09,
  author       = {Reinder Wolthuis and
                  Gerben Broenink and
                  Frank Fransen and
                  Sven Schultz and
                  Arnout de Vries},
  title        = {Simple {\&} Secure: Attitude and behaviour towards security and
                  usability in internet products and services at home},
  booktitle    = {{ISSE}},
  pages        = {157--168},
  publisher    = {Vieweg+Teubner},
  year         = {2009}
}
@inproceedings{DBLP:conf/lanc/FioriF09,
  author       = {Marcelo Fiori and
                  Julio Fitipaldo},
  title        = {A new user behaviour model and QoE determination on short-message-service},
  booktitle    = {{LANC}},
  pages        = {95--101},
  publisher    = {{ACM}},
  year         = {2009}
}
@inproceedings{DBLP:conf/ldic/PokrandtSW09,
  author       = {Bernd Pokrandt and
                  Marcus Seifert and
                  Stefan Wiesner},
  title        = {Quotation Behaviour of Profit Centres for Offers on Dynamic Logistic
                  Services},
  booktitle    = {{LDIC}},
  pages        = {529--538},
  publisher    = {Springer},
  year         = {2009}
}
@inproceedings{DBLP:journals/entcs/BocchiFLPT09,
  author       = {Laura Bocchi and
                  Jos{\'{e}} Luiz Fiadeiro and
                  Alessandro Lapadula and
                  Rosario Pugliese and
                  Francesco Tiezzi},
  title        = {From Architectural to Behavioural Specification of Services},
  booktitle    = {FESCA@ETAPS},
  series       = {Electronic Notes in Theoretical Computer Science},
  volume       = {253},
  number       = {1},
  pages        = {3--21},
  publisher    = {Elsevier},
  year         = {2009}
}
@article{DBLP:journals/fuin/BonchiBCG08,
  author       = {Filippo Bonchi and
                  Antonio Brogi and
                  Sara Corfini and
                  Fabio Gadducci},
  title        = {On the Use of Behavioural Equivalences for Web Services' Development},
  journal      = {Fundam. Informaticae},
  volume       = {89},
  number       = {4},
  pages        = {479--510},
  year         = {2008}
}
@article{DBLP:journals/ijmi/DeyRGC08,
  author       = {Aditi Dey and
                  Beth Reid and
                  Robyn Godding and
                  Andrew J. Campbell},
  title        = {Perceptions and behaviour of access of the Internet: {A} study of
                  women attending a breast screening service in Sydney, Australia},
  journal      = {Int. J. Medical Informatics},
  volume       = {77},
  number       = {1},
  pages        = {24--32},
  year         = {2008}
}
@article{DBLP:journals/ijshc/Constantiou08,
  author       = {Ioanna D. Constantiou},
  title        = {Consumer behaviour and Advanced Mobile Data Services: opening the
                  'black box' of the individual's choice process},
  journal      = {Int. J. Soc. Humanist. Comput.},
  volume       = {1},
  number       = {1},
  pages        = {67--80},
  year         = {2008}
}
@article{DBLP:journals/tgis/Stock08,
  author       = {Kristin Stock},
  title        = {Determining Semantic Similarity of Behaviour Using Natural Semantic
                  Metalanguage to Match User Objectives to Available Web Services},
  journal      = {Trans. {GIS}},
  volume       = {12},
  number       = {6},
  pages        = {733--755},
  year         = {2008}
}
@inproceedings{DBLP:conf/apn/BonchiBCG08,
  author       = {Filippo Bonchi and
                  Antonio Brogi and
                  Sara Corfini and
                  Fabio Gadducci},
  title        = {Compositional Specification of Web Services Via Behavioural Equivalence
                  of Nets: {A} Case Study},
  booktitle    = {Petri Nets},
  series       = {Lecture Notes in Computer Science},
  volume       = {5062},
  pages        = {52--71},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/bpm/Ait-BachirDF08,
  author       = {Ali A{\"{\i}}t{-}Bachir and
                  Marlon Dumas and
                  Marie{-}Christine Fauvet},
  title        = {{BESERIAL:} Behavioural Service Interface Analyser},
  booktitle    = {{BPM}},
  series       = {Lecture Notes in Computer Science},
  volume       = {5240},
  pages        = {374--377},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/cibse/BenigniBC08,
  author       = {Fabrizio Benigni and
                  Antonio Brogi and
                  Sara Corfini},
  title        = {Discovering service compositions that feature a desired behaviour},
  booktitle    = {CIbSE},
  pages        = {4--16},
  year         = {2008}
}
@inproceedings{DBLP:conf/fase/MellitiPM08,
  author       = {Tarek Melliti and
                  Pascal Poizat and
                  Sonia Ben Mokhtar},
  title        = {Distributed Behavioural Adaptation for the Automatic Composition of
                  Semantic Services},
  booktitle    = {{FASE}},
  series       = {Lecture Notes in Computer Science},
  volume       = {4961},
  pages        = {146--162},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/financecom/HeinhuisV08,
  author       = {Dick Heinhuis and
                  Erik J. De Vries},
  title        = {Modelling Customer Behaviour in Multi-channel Service Distribution},
  booktitle    = {FinanceCom},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {23},
  pages        = {47--63},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/fmoods/Cruz-FilipeLMRV08,
  author       = {Lu{\'{\i}}s Cruz{-}Filipe and
                  Ivan Lanese and
                  Francisco Martins and
                  Ant{\'{o}}nio Ravara and
                  Vasco Thudichum Vasconcelos},
  title        = {Behavioural Theory at Work: Program Transformations in a Service-Centred
                  Calculus},
  booktitle    = {{FMOODS}},
  series       = {Lecture Notes in Computer Science},
  volume       = {5051},
  pages        = {59--77},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/iccS/DaneluttoZ08,
  author       = {Marco Danelutto and
                  Giorgio Zoppi},
  title        = {Behavioural Skeletons Meeting Services},
  booktitle    = {{ICCS} {(1)}},
  series       = {Lecture Notes in Computer Science},
  volume       = {5101},
  pages        = {146--153},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/icsoc/Ait-BachirDF08,
  author       = {Ali A{\"{\i}}t{-}Bachir and
                  Marlon Dumas and
                  Marie{-}Christine Fauvet},
  title        = {Detecting Behavioural Incompatibilities between Pairs of Services},
  booktitle    = {{ICSOC} Workshops},
  series       = {Lecture Notes in Computer Science},
  volume       = {5472},
  pages        = {79--90},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/iesa/DirgahayuQS08,
  author       = {Teduh Dirgahayu and
                  Dick A. C. Quartel and
                  Marten van Sinderen},
  title        = {An Abstract Interaction Concept for Designing Interaction Behaviour
                  of Service Compositions},
  booktitle    = {{IESA}},
  pages        = {261--273},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/sac/DirgahayuQS08,
  author       = {Teduh Dirgahayu and
                  Dick A. C. Quartel and
                  Marten van Sinderen},
  title        = {Designing interaction behaviour in service-oriented enterprise application
                  integration},
  booktitle    = {{SAC}},
  pages        = {1048--1054},
  publisher    = {{ACM}},
  year         = {2008}
}
@inproceedings{DBLP:conf/serene/MustafizKB08,
  author       = {Sadaf Mustafiz and
                  J{\"{o}}rg Kienzle and
                  Andrey Berlizev},
  title        = {Addressing degraded service outcomes and exceptional modes of operation
                  in behavioural models},
  booktitle    = {{SERENE}},
  pages        = {19--28},
  publisher    = {{ACM}},
  year         = {2008}
}
@inproceedings{DBLP:conf/servicewave/NitzscheHLST08,
  author       = {J{\"{o}}rg Nitzsche and
                  Benjamin H{\"{o}}hensteiger and
                  Frank Leymann and
                  Mirko Sonntag and
                  Markus Tost},
  title        = {Defining the Behaviour of BPELlight Interaction Activities Using Message
                  Exchange Patterns},
  booktitle    = {ServiceWave},
  series       = {Lecture Notes in Computer Science},
  volume       = {5377},
  pages        = {275--286},
  publisher    = {Springer},
  year         = {2008}
}
@inproceedings{DBLP:conf/tase/BrogiP08,
  author       = {Antonio Brogi and
                  Razvan Popescu},
  title        = {Workflow Semantics of Peer and Service Behaviour},
  booktitle    = {{TASE}},
  pages        = {143--150},
  publisher    = {{IEEE} Computer Society},
  year         = {2008}
}
@article{DBLP:journals/ijbpim/BagheriBGY07,
  author       = {Ebrahim Bagheri and
                  Hamidreza Baghi and
                  Ali A. Ghorbani and
                  Alireza Yari},
  title        = {An agent-based service-oriented simulation suite for critical infrastructure
                  behaviour analysis},
  journal      = {Int. J. Bus. Process. Integr. Manag.},
  volume       = {2},
  number       = {4},
  pages        = {312--326},
  year         = {2007}
}
@article{DBLP:journals/isu/AnagnostopoulosM07,
  author       = {Ioannis Anagnostopoulos and
                  Ilias Maglogiannis},
  title        = {Monitoring browsing behaviour and search services evolution adaptation
                  with a capture-recapture Internet-based programming technique: {A}
                  case-study over medical portals},
  journal      = {Inf. Serv. Use},
  volume       = {27},
  number       = {3},
  pages        = {105--122},
  year         = {2007}
}
@article{DBLP:journals/jd/Hepworth07,
  author       = {Mark Hepworth},
  title        = {Knowledge of information behaviour and its relevance to the design
                  of people-centred information products and services},
  journal      = {J. Documentation},
  volume       = {63},
  number       = {1},
  pages        = {33--56},
  year         = {2007}
}
@article{DBLP:journals/jlp/HeckelC07,
  author       = {Reiko Heckel and
                  Alexey Cherchago},
  title        = {Structural and behavioural compatibility of graphical service specifications},
  journal      = {J. Log. Algebraic Methods Program.},
  volume       = {70},
  number       = {1},
  pages        = {15--33},
  year         = {2007}
}
@article{DBLP:journals/jwsr/BrogiC07,
  author       = {Antonio Brogi and
                  Sara Corfini},
  title        = {Behaviour-Aware Discovery of Web Service Compositions},
  journal      = {Int. J. Web Serv. Res.},
  volume       = {4},
  number       = {3},
  pages        = {1--25},
  year         = {2007}
}
@article{DBLP:journals/simpra/GarciaPGMV07,
  author       = {Roberto Garc{\'{\i}}a and
                  Xabiel G. Pa{\~{n}}eda and
                  V{\'{\i}}ctor G. Garc{\'{\i}}a and
                  David Melendi and
                  Manuel Vilas},
  title        = {Statistical characterization of a real video on demand service: User
                  behaviour and streaming-media workload analysis},
  journal      = {Simul. Model. Pract. Theory},
  volume       = {15},
  number       = {6},
  pages        = {672--689},
  year         = {2007}
}
@inproceedings{DBLP:conf/fsen/BonchiBCG07,
  author       = {Filippo Bonchi and
                  Antonio Brogi and
                  Sara Corfini and
                  Fabio Gadducci},
  title        = {A Behavioural Congruence for Web Services},
  booktitle    = {{FSEN}},
  series       = {Lecture Notes in Computer Science},
  volume       = {4767},
  pages        = {240--256},
  publisher    = {Springer},
  year         = {2007}
}
@inproceedings{DBLP:conf/iceis/BelbezeS07,
  author       = {Christian Belb{\`{e}}ze and
                  Chantal Soul{\'{e}}{-}Dupuy},
  title        = {Which Contribution of the Web Services in the Improvement of Web Searching?
                  {A} Behavioural Study of the Net Surfers},
  booktitle    = {{ICEIS} {(4)}},
  pages        = {129--137},
  year         = {2007}
}
@inproceedings{DBLP:conf/icsoc/BenigniBC07,
  author       = {Fabrizio Benigni and
                  Antonio Brogi and
                  Sara Corfini},
  title        = {Discovering Service Compositions That Feature a Desired Behaviour},
  booktitle    = {{ICSOC}},
  series       = {Lecture Notes in Computer Science},
  volume       = {4749},
  pages        = {56--68},
  publisher    = {Springer},
  year         = {2007}
}
@article{DBLP:journals/eg/BlecharCD06,
  author       = {Jennifer Blechar and
                  Ioanna D. Constantiou and
                  Jan Damsgaard},
  title        = {Understanding behavioural patterns of advanced mobile service users},
  journal      = {Electron. Gov. an Int. J.},
  volume       = {3},
  number       = {1},
  pages        = {93--104},
  year         = {2006}
}
@article{DBLP:journals/ejis/BlecharCD06,
  author       = {Jennifer Blechar and
                  Ioanna D. Constantiou and
                  Jan Damsgaard},
  title        = {Exploring the influence of reference situations and reference pricing
                  on mobile service user behaviour},
  journal      = {Eur. J. Inf. Syst.},
  volume       = {15},
  number       = {3},
  pages        = {285--291},
  year         = {2006}
}
@inproceedings{DBLP:conf/ecows/Yeung06,
  author       = {Wing Lok Yeung},
  title        = {Mapping {WS-CDL} and {BPEL} into {CSP} for Behavioural Specification
                  and Verification of Web Services},
  booktitle    = {{ECOWS}},
  pages        = {297--305},
  publisher    = {{IEEE} Computer Society},
  year         = {2006}
}
@inproceedings{DBLP:conf/enviroinfo/AlmerBBNCIJKSS06,
  author       = {Alexander Almer and
                  Peter Barz and
                  Bert Bredeweg and
                  Tim Nuttle and
                  Karel Charv{\'{a}}t and
                  Octavian Iercan and
                  Markus Jochum and
                  Barbara Koch and
                  Paulo Salles and
                  Harald Stelzl},
  title        = {{NATURNET-REDIME} New Education and Decision Support Model for Active
                  Behaviour in Sustainable Development Based on Innovative Web Services
                  and Qualitative Reasoning},
  booktitle    = {EnviroInfo},
  pages        = {335--344},
  publisher    = {Shaker Verlag, Aachen},
  year         = {2006}
}
@article{DBLP:journals/questa/KulikP05,
  author       = {Rafal Kulik and
                  Zbigniew Palmowski},
  title        = {Tail Behaviour of the Area Under the Queue Length Process of the Single
                  Server Queue with Regularly Varying Service Times},
  journal      = {Queueing Syst. Theory Appl.},
  volume       = {50},
  number       = {2-3},
  pages        = {299--323},
  year         = {2005}
}
@inproceedings{DBLP:conf/ccgrid/MoreauBBBHJKLSU05,
  author       = {Luc Moreau and
                  Jeffrey M. Bradshaw and
                  Maggie R. Breedy and
                  Larry Bunch and
                  Patrick J. Hayes and
                  Matt Johnson and
                  Shriniwas Kulkarni and
                  James Lott and
                  Niranjan Suri and
                  Andrzej Uszok},
  title        = {Behavioural specification of grid services with the KAoS policy language},
  booktitle    = {{CCGRID}},
  pages        = {816--823},
  publisher    = {{IEEE} Computer Society},
  year         = {2005}
}
@inproceedings{DBLP:conf/euromicro/VilasPGMG05,
  author       = {Manuel Vilas and
                  Xabiel G. Pa{\~{n}}eda and
                  Roberto Garc{\'{\i}}a and
                  David Melendi and
                  V{\'{\i}}ctor G. Garc{\'{\i}}a},
  title        = {User Behaviour Analysis of a Video-On-Demand Service with a Wide Variety
                  of Subjects and Lengths},
  booktitle    = {{EUROMICRO-SEAA}},
  pages        = {330--337},
  publisher    = {{IEEE} Computer Society},
  year         = {2005}
}
@inproceedings{DBLP:conf/icita/OumanskiB05,
  author       = {Gennadi Oumanski and
                  Peter Bert{\'{o}}k},
  title        = {Wide Area Service Discovery and Adaptation for Mobile Clients in Networks
                  with Ad Hoc Behaviour},
  booktitle    = {{ICITA} {(2)}},
  pages        = {334--337},
  publisher    = {{IEEE} Computer Society},
  year         = {2005}
}
@article{DBLP:journals/behaviourIT/HsuC04,
  author       = {Meng{-}Hsiang Hsu and
                  Chao{-}Min Chiu},
  title        = {Predicting electronic service continuance with a decomposed theory
                  of planned behaviour},
  journal      = {Behav. Inf. Technol.},
  volume       = {23},
  number       = {5},
  pages        = {359--373},
  year         = {2004}
}
@article{DBLP:journals/ijtm/Shainesh04,
  author       = {G. Shainesh},
  title        = {Understanding buyer behaviour in software services - strategies for
                  Indian firms},
  journal      = {Int. J. Technol. Manag.},
  volume       = {28},
  number       = {1},
  pages        = {118--127},
  year         = {2004}
}
@inproceedings{DBLP:conf/antsw/CarrilloMFVG04,
  author       = {Liliana Carrillo and
                  Jos{\'{e}}{-}Luis Marzo and
                  Llu{\'{\i}}s F{\`{a}}brega and
                  Pere Vil{\`{a}} and
                  Carles Guadall},
  title        = {Ant Colony Behaviour as Routing Mechanism to Provide Quality of Service},
  booktitle    = {{ANTS} Workshop},
  series       = {Lecture Notes in Computer Science},
  volume       = {3172},
  pages        = {418--419},
  publisher    = {Springer},
  year         = {2004}
}
@inproceedings{DBLP:conf/er/BordbarS04,
  author       = {Behzad Bordbar and
                  Athanasios Staikopoulos},
  title        = {On Behavioural Model Transformation in Web Services},
  booktitle    = {{ER} (Workshops)},
  series       = {Lecture Notes in Computer Science},
  volume       = {3289},
  pages        = {667--678},
  publisher    = {Springer},
  year         = {2004}
}
@inproceedings{DBLP:journals/entcs/BrogiCP07,
  author       = {Antonio Brogi and
                  Carlos Canal and
                  Ernesto Pimentel},
  title        = {Behavioural Types for Service Integration: Achievements and Challenges},
  booktitle    = {{FOCLASA}},
  series       = {Electronic Notes in Theoretical Computer Science},
  volume       = {180},
  number       = {2},
  pages        = {41--54},
  publisher    = {Elsevier},
  year         = {2004}
}
@article{DBLP:journals/electronicmarkets/Kundisch03,
  author       = {Dennis Kundisch},
  title        = {Market Efficiency in the Financial Services Industry: Buyer Search
                  Behaviour on an Electronic Commodity Market},
  journal      = {Electron. Mark.},
  volume       = {13},
  number       = {1},
  pages        = {80--93},
  year         = {2003}
}
@inproceedings{DBLP:conf/dais/SrihareeS03,
  author       = {Natenapa Sriharee and
                  Twittie Senivongse},
  title        = {Discovering Web Services Using Behavioural Constraints and Ontology},
  booktitle    = {{DAIS}},
  series       = {Lecture Notes in Computer Science},
  volume       = {2893},
  pages        = {248--259},
  publisher    = {Springer},
  year         = {2003}
}
@inproceedings{DBLP:conf/isict/MatyasovszkiF03,
  author       = {Istvan Matyasovszki and
                  Colin Flanagan},
  title        = {Forwarding treatment preservation of differentiated services behaviour
                  aggregate flows across heterogenous network domains by employing the
                  symbiotic packet processing architecture},
  booktitle    = {{ISICT}},
  series       = {{ACM} International Conference Proceeding Series},
  volume       = {49},
  pages        = {573--578},
  publisher    = {Trinity College Dublin},
  year         = {2003}
}
@inproceedings{DBLP:conf/etfa/HassanCS01,
  author       = {Houcine Hassan and
                  Alfons Crespo and
                  Jos{\'{e}} E. Sim{\'{o}}},
  title        = {Improving the quality of service in behavioural-based mobile robotic
                  applications},
  booktitle    = {{ETFA} {(1)}},
  pages        = {31--40},
  publisher    = {{IEEE}},
  year         = {2001}
}
@inproceedings{DBLP:conf/iscc/FilaliD01,
  author       = {Fethi Filali and
                  Walid Dabbous},
  title        = {Issues on the {IP} Multicast Service Behaviour over the Next-Generation
                  Satellite-Terrestrial Hybrid Networks},
  booktitle    = {{ISCC}},
  pages        = {417--424},
  publisher    = {{IEEE} Computer Society},
  year         = {2001}
}
@article{DBLP:journals/mmor/BoxmaD00,
  author       = {Onno J. Boxma and
                  Qing Deng},
  title        = {Asymptotic behaviour of the tandem queueing system with identical
                  service times at both queues},
  journal      = {Math. Methods Oper. Res.},
  volume       = {52},
  number       = {2},
  pages        = {307--323},
  year         = {2000}
}
@article{DBLP:journals/simpra/Crisalli99,
  author       = {Umberto Crisalli},
  title        = {User's behaviour simulation of intercity rail service choices},
  journal      = {Simul. Pract. Theory},
  volume       = {7},
  number       = {3},
  pages        = {233--249},
  year         = {1999}
}
@inproceedings{DBLP:conf/ecoopw/Senivongse99,
  author       = {Twittie Senivongse},
  title        = {Behavioural Mapping for Service Substitutability},
  booktitle    = {{ECOOP} Workshops},
  series       = {Lecture Notes in Computer Science},
  volume       = {1743},
  pages        = {12--13},
  publisher    = {Springer},
  year         = {1999}
}
@article{DBLP:journals/jss/Ultes-Nitsche98,
  author       = {Ulrich Ultes{-}Nitsche},
  title        = {Application of formal verification and behaviour abstraction to the
                  service interaction problem in intelligent networks},
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