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@inproceedings{DBLP:conf/siguccs/Abend99,
author = {Cary B. Abend},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Reducing The Budget on State of the Art Computing},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {1--6},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337058},
doi = {10.1145/337043.337058},
timestamp = {Tue, 06 Nov 2018 16:58:10 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Abend99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ArchambeauCPS99,
author = {Valerie Archambeau and
Johanna Turner Colgrove and
Keiko Pitter and
Marion Smith},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {DocShare: {A} Collaboration that Works - And Saves Work},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {212--214},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337147},
doi = {10.1145/337043.337147},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/ArchambeauCPS99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ashworth99,
author = {Jayne Ashworth},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Interviewing Teams or How to Hire the Perfect Boss},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {7--10},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337060},
doi = {10.1145/337043.337060},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Ashworth99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Axlerod99,
author = {Harvey Axlerod},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Daniel R. Jay, Crime and Punishment in Cyberspace: Dealing with Law
Enforcement and the Courts},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {11--14},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337063},
doi = {10.1145/337043.337063},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Axlerod99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Balogh99,
author = {Kevin M. Balogh},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Overhauling trouble ticket categories (poster session)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {216--217},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337149},
doi = {10.1145/337043.337149},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Balogh99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BlakeM99,
author = {Elizabeth L. Blake and
Rosamaria S. Morales},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Maintaining Pedagogy while Implementing New Technology: The {ICONS}
Project},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {15--20},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337067},
doi = {10.1145/337043.337067},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BlakeM99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bostick99,
author = {Jim Bostick},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Of Teams and White Papers: Do Working Groups Work?},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {21--25},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337071},
doi = {10.1145/337043.337071},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Bostick99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Cepull99,
author = {Jeffrey C. Cepull},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Technology Training Partnerships - University of Pittsburgh, Pittsburgh
City Schools and Community College of Allegheny County},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {26},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337075},
doi = {10.1145/337043.337075},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Cepull99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ComeauG99,
author = {Joan D. Comeau and
Edward C. Godnig},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Computer Use and Vision},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {31--34},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337078},
doi = {10.1145/337043.337078},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/ComeauG99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CritchfieldMLM99,
author = {Michael Critchfield and
Michael Murray and
Michael Lewis and
Jason Musselman},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {A Help Desk Prescription - Curing Ills with a Dose of Remedy},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {35--38},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337082},
doi = {10.1145/337043.337082},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/CritchfieldMLM99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Davidson99,
author = {Joyce Davidson},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {A Total Workout: Cross - training Customer Services and Marketing},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {39--42},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337085},
doi = {10.1145/337043.337085},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Davidson99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DeanC99,
author = {David E. Dean and
Carl Combs},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Students at the center of the universe: fostering a student focused,
student guided, comprehensive service},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {43--50},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337088},
doi = {10.1145/337043.337088},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DeanC99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DuhartMA99,
author = {Theresa Duhart and
Paul Monaghan and
Tom Aldrich},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Creating the customer service team: an ongoing process},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {51--55},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337090},
doi = {10.1145/337043.337090},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DuhartMA99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/El-Bayoumi99,
author = {Janice G. El{-}Bayoumi},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Focus on service departmental web site reorganization},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {56--60},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337094},
doi = {10.1145/337043.337094},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/El-Bayoumi99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Flynn99,
author = {Nancy A. Flynn},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Schmoozing at the Home Office: Reflections on Telecommuting and Flexible
Work Arrangements for {IT} Professionals},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {61--66},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337097},
doi = {10.1145/337043.337097},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Flynn99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Flynn99a,
author = {Nancy A. Flynn},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Revamping "computing at Cornell": creative collaborations for Web
site redesign (Poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {218--223},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337157},
doi = {10.1145/337043.337157},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Flynn99a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Foley99,
author = {Timothy J. Foley},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Implementing Service Standards to Manage Client Expectations},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {67--70},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337101},
doi = {10.1145/337043.337101},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Foley99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GardnerL99,
author = {Anna Love Gardner and
Marilyn Lockhart},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Using the Web to Train Employees},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {144--146},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337130},
doi = {10.1145/337043.337130},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GardnerL99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Geibel99,
author = {Jonathan E. Geibel},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Administration of Campus Computing Labs and Faculty Desktops},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {71--78},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337102},
doi = {10.1145/337043.337102},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Geibel99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GoveiaRR99,
author = {William Goveia and
Jennifer Reed and
Carol Rhodes},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Mr. Rogers Meets Technology: Technology Service Neighborhoods in the
{IU} School of Education},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {79--82},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337105},
doi = {10.1145/337043.337105},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GoveiaRR99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Graham99,
author = {Jay Graham},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Enterprise Wide Electronic Mail using {IMAP}},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {83--85},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337107},
doi = {10.1145/337043.337107},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Graham99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Gregory-MixS99,
author = {Lisa Gregory{-}Mix and
Sharon Sledge},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Building Community and Distributed Support Services at Cornell University},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {86--92},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337109},
doi = {10.1145/337043.337109},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Gregory-MixS99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GuerrazziR99,
author = {Cindy Guerrazzi and
Virginia Redmond},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Student career ladder (poster abstract only)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {224},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337161},
doi = {10.1145/337043.337161},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GuerrazziR99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Guy99,
author = {Trisha Guy},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Backstage at the helpdesk (poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {225--227},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337163},
doi = {10.1145/337043.337163},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Guy99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Hallberg99,
author = {Lisa K. Hallberg},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Training for a wider audience: helping more of the people more of
the time (Poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {228--231},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337171},
doi = {10.1145/337043.337171},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Hallberg99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Harmon99,
author = {Chris Harmon},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {A Small Staff Coping With Technology Replacement, Year One},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {93--96},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337113},
doi = {10.1145/337043.337113},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Harmon99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Hart99,
author = {Brian K. Hart},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Outsourcing a {PC} Reseller Center and Hardware Maintenance Services},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {97--100},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337115},
doi = {10.1145/337043.337115},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Hart99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Hathaway99,
author = {Joy Hathaway},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Searching for the Needle of Information in the Haystack of the Computing
Web Pages},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {101--105},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337116},
doi = {10.1145/337043.337116},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Hathaway99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Henry99,
author = {David Henry},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Who's Got the Key?},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {106--110},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337117},
doi = {10.1145/337043.337117},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Henry99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Heuer99,
author = {Bronwen Jean Heuer},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Introducing a Client Community to a Non-Microsoft Product},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {111--114},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337119},
doi = {10.1145/337043.337119},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Heuer99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Jones99,
author = {Jeffrey A. Jones},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {E-Mail Rollout: Migrating from cc: Mail to Netscape Internet Based
E-mail},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {115--119},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337120},
doi = {10.1145/337043.337120},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Jones99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JungP99,
author = {Diane L. Jung and
Christopher J. Payne},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Finally Realizing Our Vision: Easy Access to Instructor-Led Classroom
Materials},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {120--126},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337122},
doi = {10.1145/337043.337122},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JungP99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KelloggBTPKOB99,
author = {Jeannie Kellogg and
George A. Bush and
Bill Thieke and
Wendy Pearle and
Jeff Kovalovsky and
Nancy O'Leary and
Lisa Tanger{-}Brown},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Regional Conferences that Work {(A} good way to get out of the office
for a day)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {132--134},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337125},
doi = {10.1145/337043.337125},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/KelloggBTPKOB99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KelloggRMT99,
author = {Jeanne Kellogg and
Beth Ruffo and
Alice McNeely and
Marion Taylor},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Faculty Support: {A} 4-way Perspective},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {127--131},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337123},
doi = {10.1145/337043.337123},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/KelloggRMT99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KueppersS99,
author = {Sonja Kueppers and
Michael Schilingno},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Getting Our Act Together: Human and Technological Factors in Establishing
an Online Knowledge Base},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {135--149},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337126},
doi = {10.1145/337043.337126},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/KueppersS99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LandavereM99,
author = {Mike Landavere and
Deborah Mateik},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Training Undergraduates to Support Technology in the Classroom},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {140--143},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337128},
doi = {10.1145/337043.337128},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LandavereM99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LyonsLMB99,
author = {Leila C. Lyons and
Sue Legg and
Terry Morrow and
Lee W. Bannister},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Teaching With Technology Takes Teamwork, Tools, and Talent},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {147--152},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337131},
doi = {10.1145/337043.337131},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LyonsLMB99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Martin99,
author = {Jerry Martin},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Training Help Desk Students: The Never Ending Task},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {153--159},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337132},
doi = {10.1145/337043.337132},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Martin99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MatthiesSV99,
author = {Michael D. Matthies and
Kenneth R. Schuetz and
Paula J. Vaughan},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {The Transformation of {IT} Support at the University of Colorado at
Boulder},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {160--164},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337134},
doi = {10.1145/337043.337134},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/MatthiesSV99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McDermottF99,
author = {Nancy J. McDermott and
Thomas S. Flory},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {A Cooperative Mode of Organization for Social Science Computing},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {165--168},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.343257},
doi = {10.1145/337043.343257},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McDermottF99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Moeller99,
author = {Henry B. Moeller},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Student Employees - How to Make a Constantly Changing Work force Your
Successful Backbone},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {169--171},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.343261},
doi = {10.1145/337043.343261},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Moeller99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Mojta99,
author = {Debbie Mojta},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Facilitating netscape in a public {PC} lab for a mobile student population
(poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {232},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337173},
doi = {10.1145/337043.337173},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Mojta99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Motsuk99,
author = {Katherine Motsuk},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {The Student HelpDesk: Student Information Technology Support at Georgetown
University},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {172--175},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337135},
doi = {10.1145/337043.337135},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Motsuk99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PetersonF99,
author = {Peter Peterson and
Greg Fellin},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Self-paced training 2000: options, options, options (Poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {233--234},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337174},
doi = {10.1145/337043.337174},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PetersonF99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PrescottC99,
author = {Jerilyn Prescott and
Matt Crichton},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Usability Testing: {A} Quick, Cheap, and Effective Method},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {176--179},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337137},
doi = {10.1145/337043.337137},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PrescottC99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Pribbenow99,
author = {Kathy Pribbenow},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Maintaining Balance: : Mile-High Expectations vs. Technostress},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {180--184},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337138},
doi = {10.1145/337043.337138},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Pribbenow99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Rea99,
author = {Don Rea},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Bridging Worlds: The {IT} Support Professional as Interpreter Between
Cultures},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {185--189},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337140},
doi = {10.1145/337043.337140},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Rea99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Reid99,
author = {Gerry Reid},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Creativity- a process of exploration},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337934},
doi = {10.1145/337043.337934},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Reid99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RhodesR99,
author = {Carol Rhodes and
Jennifer Reed},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Education technology services: information is power (Poster abstract)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {235},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337175},
doi = {10.1145/337043.337175},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RhodesR99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Riedl99,
author = {Reinhard Riedl},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Agents for electronic markets as performing actors (poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {236--240},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337176},
doi = {10.1145/337043.337176},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Riedl99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RobersonB99,
author = {Tommy Roberson and
Rob Branham},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Helping Macintosh Refugees into a Windows World},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {190--194},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337141},
doi = {10.1145/337043.337141},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RobersonB99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SmithP99,
author = {Julie Smith and
Linda Putman},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Managing your training from registration through attendance statistics
(poster session)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {241--242},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337177},
doi = {10.1145/337043.337177},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/SmithP99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ullom99,
author = {Carine Ullom},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Designing accessible web pages: a primer (Poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {243--247},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337178},
doi = {10.1145/337043.337178},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Ullom99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Veloz99,
author = {Lisa Veloz},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Implementing the Microsoft Office User Specialist Program},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {195--198},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337142},
doi = {10.1145/337043.337142},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Veloz99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WainwrightI99,
author = {Kelly Wainwright and
Bret Ingerman},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Home Growing Help Desk Software},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {199--201},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337143},
doi = {10.1145/337043.337143},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/WainwrightI99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Walko99,
author = {Daneen Walko},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Implementing a 24-hour Help Desk at the University of Pittsburgh},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {202--207},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337144},
doi = {10.1145/337043.337144},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Walko99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WebsterN99,
author = {Kate Webster and
Suzanne Nanis},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {It Takes a Team to Move a Mountain: Migrating to Desktop Client E-mail},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {208--211},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337146},
doi = {10.1145/337043.337146},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/WebsterN99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WilsonL99,
author = {John H. Wilson and
James Lackey},
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Statistical approach to lab management or how to add finesse to managing
labs (poster)},
booktitle = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
pages = {248--251},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043.337179},
doi = {10.1145/337043.337179},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/WilsonL99.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/1999,
editor = {Kathy Mayberry and
Lida L. Larsen},
title = {Proceedings of the 27th Annual {ACM} {SIGUCCS} Conference on User
Services: Mile High Expectations 1999, Denver, Colorado, {USA}},
publisher = {{ACM}},
year = {1999},
url = {https://doi.org/10.1145/337043},
doi = {10.1145/337043},
isbn = {1-58113-144-5},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/1999.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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