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"From information to operations: Service quality and customer retention."

Balaji Padmanabhan et al. (2011)

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DOI: 10.1145/2070710.2070712

access: closed

type: Journal Article

metadata version: 2020-08-12

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  - https://dblp.org/rec/journals/tmis/PadmanabhanHCS11
Balaji Padmanabhan, Alan R. Hevner, Michael Cuenco, Crystal Shi:
From information to operations: Service quality and customer retention. ACM Trans. Manag. Inf. Syst. 2(4): 21:1-21:21 (2011)

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