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Michael Cuenco

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2011
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  - https://dblp.org/rec/journals/tmis/PadmanabhanHCS11
Balaji Padmanabhan, Alan R. Hevner, Michael Cuenco, Crystal Shi:
From information to operations: Service quality and customer retention. ACM Trans. Manag. Inf. Syst. 2(4): 21:1-21:21 (2011)

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