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"Why Customer Service Frustrates Consumers: Using a Tiered Organizational ..."

Anthony J. Dukes, Yi Zhu (2019)

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DOI: 10.1287/MKSC.2019.1149

access: closed

type: Journal Article

metadata version: 2020-05-14

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  - https://dblp.org/rec/journals/mktsci/DukesZ19
Anthony J. Dukes, Yi Zhu:
Why Customer Service Frustrates Consumers: Using a Tiered Organizational Structure to Exploit Hassle Costs. Mark. Sci. 38(3): 500-515 (2019)

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