"Cost, Statistics, Measures, and Standards for Digital Reference Services: ..."

R. David Lankes, Melissa R. Gross, Charles R. McClure (2003)

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type: Journal Article

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R. David Lankes, Melissa R. Gross, Charles R. McClure:
Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View. Libr. Trends 51(3) (2003)

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