"Managing Response Time in a Call-Routing Problem with Service Failure."

Francis de Véricourt, Yong-Pin Zhou (2005)

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DOI: 10.1287/OPRE.1050.0230

access: closed

type: Journal Article

metadata version: 2020-03-31

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Francis de Véricourt, Yong-Pin Zhou:
Managing Response Time in a Call-Routing Problem with Service Failure. Oper. Res. 53(6): 968-981 (2005)

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