![](https://dblp.uni-trier.de/img/logo.ua.320x120.png)
![](https://dblp.uni-trier.de/img/dropdown.dark.16x16.png)
![](https://dblp.uni-trier.de/img/peace.dark.16x16.png)
Остановите войну!
for scientists:
![search dblp search dblp](https://dblp.uni-trier.de/img/search.dark.16x16.png)
![search dblp](https://dblp.uni-trier.de/img/search.dark.16x16.png)
default search action
Yong-Pin Zhou
Person information
Refine list
![note](https://dblp.uni-trier.de/img/note-mark.dark.12x12.png)
refinements active!
zoomed in on ?? of ?? records
view refined list in
export refined list as
2020 – today
- 2023
- [j19]Zhongbin Wang
, Luyi Yang
, Shiliang Cui
, Sezer Ülkü
, Yong-Pin Zhou
:
Pooling Agents for Customer-Intensive Services. Oper. Res. 71(3): 860-875 (2023) - 2022
- [j18]Qiuping Yu
, Yiming Zhang
, Yong-Pin Zhou
:
Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform. Manag. Sci. 68(8): 5745-5757 (2022) - 2021
- [j17]Masoud Kamalahmadi
, Qiuping Yu
, Yong-Pin Zhou
:
Call to Duty: Just-in-Time Scheduling in a Restaurant Chain. Manag. Sci. 67(11): 6751-6781 (2021)
2010 – 2019
- 2018
- [j16]Jingqi Wang, Yong-Pin Zhou
:
Impact of Queue Configuration on Service Time: Evidence from a Supermarket. Manag. Sci. 64(7): 3055-3075 (2018) - 2015
- [j15]Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou, Lei Li
:
The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China. Inf. Technol. Manag. 16(4): 273-290 (2015) - [j14]Noah Gans, Haipeng Shen, Yong-Pin Zhou, Nikolay Korolev, Alan McCord, Herbert Ristock:
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. Manuf. Serv. Oper. Manag. 17(4): 571-588 (2015) - 2014
- [j13]Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou:
How does customer self-construal moderate CRM value creation chain? Electron. Commer. Res. Appl. 13(5): 295-304 (2014) - 2012
- [j12]Apurva Jain, Kamran Moinzadeh, Yong-Pin Zhou:
A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost. Oper. Res. 60(5): 1098-1110 (2012) - [j11]Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu:
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. Inf. Technol. Manag. 13(4): 281-296 (2012) - [j10]Vijay Mehrotra, Kevin Ross, Geoffrey S. Ryder, Yong-Pin Zhou:
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers. Manuf. Serv. Oper. Manag. 14(1): 66-81 (2012)
2000 – 2009
- 2009
- [j9]Jiayin Qi, Li Zhang, Yanping Liu, Ling Li, Yong-Pin Zhou, Yao Shen, Liang Liang, Huaizu Li:
ADTreesLogit model for customer churn prediction. Ann. Oper. Res. 168(1): 247-265 (2009) - 2008
- [j8]Z. Justin Ren, Yong-Pin Zhou:
Call Center Outsourcing: Coordinating Staffing Level and Service Quality. Manag. Sci. 54(2): 369-383 (2008) - [j7]Yung-Ming Li, Yong Tan, Yong-Pin Zhou:
Analysis of scale effects in peer-to-peer networks. IEEE/ACM Trans. Netw. 16(3): 590-602 (2008) - 2007
- [j6]Mustafa Çagri Gürbüz, Kamran Moinzadeh, Yong-Pin Zhou:
Coordinated Replenishment Strategies in Inventory/Distribution Systems. Manag. Sci. 53(2): 293-307 (2007) - [j5]Noah Gans, Yong-Pin Zhou:
Call-Routing Schemes for Call-Center Outsourcing. Manuf. Serv. Oper. Manag. 9(1): 33-50 (2007) - 2006
- [j4]Francis de Véricourt, Yong-Pin Zhou:
On the incomplete results for the heterogeneous server problem. Queueing Syst. Theory Appl. 52(3): 189-191 (2006) - 2005
- [j3]Francis de Véricourt, Yong-Pin Zhou:
Managing Response Time in a Call-Routing Problem with Service Failure. Oper. Res. 53(6): 968-981 (2005) - 2003
- [j2]Noah Gans, Yong-Pin Zhou:
A Call-Routing Problem with Service-Level Constraints. Oper. Res. 51(2): 255-271 (2003) - 2002
- [j1]Noah Gans, Yong-Pin Zhou:
Managing Learning and Turnover in Employee Staffing. Oper. Res. 50(6): 991-1006 (2002)
Coauthor Index
![](https://dblp.uni-trier.de/img/cog.dark.24x24.png)
manage site settings
To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.
Unpaywalled article links
Add open access links from to the list of external document links (if available).
Privacy notice: By enabling the option above, your browser will contact the API of unpaywall.org to load hyperlinks to open access articles. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the Unpaywall privacy policy.
Archived links via Wayback Machine
For web page which are no longer available, try to retrieve content from the of the Internet Archive (if available).
Privacy notice: By enabling the option above, your browser will contact the API of archive.org to check for archived content of web pages that are no longer available. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the Internet Archive privacy policy.
Reference lists
Add a list of references from ,
, and
to record detail pages.
load references from crossref.org and opencitations.net
Privacy notice: By enabling the option above, your browser will contact the APIs of crossref.org, opencitations.net, and semanticscholar.org to load article reference information. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the Crossref privacy policy and the OpenCitations privacy policy, as well as the AI2 Privacy Policy covering Semantic Scholar.
Citation data
Add a list of citing articles from and
to record detail pages.
load citations from opencitations.net
Privacy notice: By enabling the option above, your browser will contact the API of opencitations.net and semanticscholar.org to load citation information. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the OpenCitations privacy policy as well as the AI2 Privacy Policy covering Semantic Scholar.
OpenAlex data
Load additional information about publications from .
Privacy notice: By enabling the option above, your browser will contact the API of openalex.org to load additional information. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the information given by OpenAlex.
last updated on 2024-08-16 19:28 CEST by the dblp team
all metadata released as open data under CC0 1.0 license
see also: Terms of Use | Privacy Policy | Imprint