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""In A.I. we trust?" The effects of parasocial interaction and technopian ..."

Seounmi Youn, Seunga Venus Jin (2021)

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DOI: 10.1016/J.CHB.2021.106721

access: closed

type: Journal Article

metadata version: 2022-01-03

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Seounmi Youn, Seunga Venus Jin:
"In A.I. we trust?" The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging "feeling economy". Comput. Hum. Behav. 119: 106721 (2021)

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