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"The Impact of Customer Service Robot's Proactive Behavior on Consumer ..."
Zhenyang Shen et al. (2023)
- Zhenyang Shen, Jinyang Zhou, Lewen Wang, Cong Cao
:
The Impact of Customer Service Robot's Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario. HCI (46) 2023: 401-408
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