BibTeX record journals/tem/Linton03

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@article{DBLP:journals/tem/Linton03,
  author       = {Jonathan D. Linton},
  title        = {Facing the challenges of service automation: an enabler for e-commerce
                  and productivity gain in traditional services},
  journal      = {{IEEE} Trans. Engineering Management},
  volume       = {50},
  number       = {4},
  pages        = {478--484},
  year         = {2003},
  url          = {https://doi.org/10.1109/TEM.2003.820132},
  doi          = {10.1109/TEM.2003.820132},
  timestamp    = {Thu, 08 Jun 2017 09:03:40 +0200},
  biburl       = {https://dblp.org/rec/journals/tem/Linton03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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