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"Facing the challenges of service automation: an enabler for e-commerce and ..."

Jonathan D. Linton (2003)

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DOI: 10.1109/TEM.2003.820132

access: closed

type: Journal Article

metadata version: 2017-06-08

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Jonathan D. Linton:
Facing the challenges of service automation: an enabler for e-commerce and productivity gain in traditional services. IEEE Trans. Engineering Management 50(4): 478-484 (2003)

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