BibTeX record journals/ibmrd/RatakondaWBTG10

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@article{DBLP:journals/ibmrd/RatakondaWBTG10,
  author       = {Krishna Ratakonda and
                  R. Williams and
                  J. Bisceglia and
                  R. W. Taylor and
                  J. Graham},
  title        = {Identifying trouble patterns in complex {IT} services engagements},
  journal      = {{IBM} J. Res. Dev.},
  volume       = {54},
  number       = {2},
  pages        = {5},
  year         = {2010},
  url          = {https://doi.org/10.1147/JRD.2010.2040109},
  doi          = {10.1147/JRD.2010.2040109},
  timestamp    = {Fri, 13 Mar 2020 10:54:13 +0100},
  biburl       = {https://dblp.org/rec/journals/ibmrd/RatakondaWBTG10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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