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Mikko Ämmälä

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Conference and Workshop Papers

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2016
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  - conf/profes/KettunenASTPR16
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  - https://dblp.org/rec/conf/profes/KettunenASTPR16
Petri Kettunen, Mikko Ämmälä, Tanja Sauvola, Susanna Teppola, Jari Partanen, Simo Rontti:
Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry. PROFES 2016: 598-608
2015
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Petri Kettunen, Mikko Ämmälä, Jari Partanen:
Towards Predictable B2B Customer Satisfaction and Experience Management with Continuous Improvement Assets and Rich Feedback. XP 2015: 205-211

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