"Towards Continuous Customer Satisfaction and Experience Management: A ..."

Petri Kettunen et al. (2016)

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DOI: 10.1007/978-3-319-49094-6_45

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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  - conf/profes/KettunenASTPR16
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  - https://dblp.org/rec/conf/profes/KettunenASTPR16
Petri Kettunen, Mikko Ämmälä, Tanja Sauvola, Susanna Teppola, Jari Partanen, Simo Rontti:
Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry. PROFES 2016: 598-608

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