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Sharron J. Lennon

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Journal Articles

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2022
[j4]
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  - journals/tele/HuangKL22
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Ran Huang, Minjeong Kim, Sharron J. Lennon:
Trust as a second-order construct: Investigating the relationship between consumers and virtual agents. Telematics Informatics 70: 101811 (2022)
2018
[j3]
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Jung-Hwan Kim, Minjeong Kim, Sharron J. Lennon:
E-Service Performance of Apparel E-Retailing Websites: A Longitudinal Assessment. Int. J. Serv. Sci. Manag. Eng. Technol. 9(1): 24-40 (2018)
2017
[j2]
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Jung-Hwan Kim, Sharron J. Lennon:
Descriptive Content Analysis on E-Service Research. Int. J. Serv. Sci. Manag. Eng. Technol. 8(1): 18-31 (2017)
2015
[j1]
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Sharron J. Lennon, Jung-Hwan Kim:
Making Sense of the E-Service Quality Literature: Sampling, Undergraduates, and Replications. Int. J. Serv. Sci. Manag. Eng. Technol. 6(1): 37-62 (2015)

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