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ORCID"Making Sense of the E-Service Quality Literature: Sampling, ..."
Sharron J. Lennon, Jung-Hwan Kim (2015)
- Sharron J. Lennon, Jung-Hwan Kim:
Making Sense of the E-Service Quality Literature: Sampling, Undergraduates, and Replications. Int. J. Serv. Sci. Manag. Eng. Technol. 6(1): 37-62 (2015)
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