Andy C. L. Yeung

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Publications

2022
[j10]
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Rachel W. Y. Yee, Thomas Y. Choi, Andy C. L. Yeung, T. C. E. Cheng:
High-contact services of the transient and high-uncertainty type: managing customer experience. Ind. Manag. Data Syst. 122(3): 752-773 (2022)
2021
[j9]
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  - journals/ijpr/YiuYC21
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L. M. Daphne Yiu, Andy C. L. Yeung, T. C. Edwin Cheng:
The impact of business intelligence systems on profitability and risks of firms. Int. J. Prod. Res. 59(13): 3951-3974 (2021)
2020
[j8]
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  - journals/imds/YiuYJ20
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L. M. Daphne Yiu, Andy C. L. Yeung, Abe P. L. Jong:
Business intelligence systems and operational capability: an empirical analysis of high-tech sectors. Ind. Manag. Data Syst. 120(6): 1195-1215 (2020)
2019
[j7]
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  - journals/iam/LamYLC19
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Hugo K. S. Lam, Andy C. L. Yeung, Chris K. Y. Lo, T. C. E. Cheng:
Should firms invest in social commerce? An integrative perspective. Inf. Manag. 56(8) (2019)
2018
[j6]
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  - journals/msom/LoTZYF18
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Chris K. Y. Lo, Christopher S. Tang, Yi Zhou, Andy C. L. Yeung, Di Fan:
Environmental Incidents and the Market Value of Firms: An Empirical Investigation in the Chinese Context. Manuf. Serv. Oper. Manag. 20(3): 422-439 (2018)
2013
[j5]
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  - journals/imds/YeeYCL13
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Rachel W. Y. Yee, Andy C. L. Yeung, T. C. Edwin Cheng, Peter K. C. Lee:
Market competitiveness and quality performance in high-contact service industries. Ind. Manag. Data Syst. 113(4): 573-588 (2013)
2011
[j4]
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  - journals/orgsci/YeungLC11
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Andy C. L. Yeung, Chris K. Y. Lo, T. C. E. Cheng:
Behind the Iron Cage: An Institutional Perspective on ISO 9000 Adoption and CEO Compensation. Organ. Sci. 22(6): 1600-1612 (2011)
2008
[j3]
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  - journals/ijebr/ChengLY08
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T. C. Edwin Cheng, L. C. F. Lai, Andy C. L. Yeung:
The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong. Int. J. E Bus. Res. 4(4): 26-42 (2008)
2006
[j2]
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  - journals/dss/ChengLY06
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T. C. Edwin Cheng, David Y. C. Lam, Andy C. L. Yeung:
Adoption of internet banking: An empirical study in Hong Kong. Decis. Support Syst. 42(3): 1558-1572 (2006)
2004
[j1]
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  - journals/tem/YeungCC04
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Andy C. L. Yeung, T. C. E. Cheng, Ling-Yau Chan:
From customer orientation to customer satisfaction: the gap between theory and practice. IEEE Trans. Engineering Management 51(1): 85-97 (2004)

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