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Quality and User Experience, Volume 10

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Volume 10, Number 1, 2025

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Fehime Ceren Ay, Eleonora Freddi, Asbjørn Følstad, Stig Hodnebrog, Knut Kvale, Olav Alexander Sell, Simen Ulsaker:
Conversation logs as a source of insight: predicting user satisfaction for customer service chatbots.
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Marta Couto, Rui Prada, Pedro M. Fernandes, Manuel Lopes, Davide Prandi, I. S. Wishnu B. Prasetya, Saba Gholizadeh Ansari:
Towards a comprehensive framework for automated testing of user experience.
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Emilie Storslett Henriksen, Asbjørn Følstad, Konstantinos Boletsis:
Exploring users' privacy decision making in retail- insights and challenges for HCI research.
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Ludovic Malfait, Neel Chaudhari, Doh-Suk Kim:
Addressing VPN and VPS users when conducting subjective tests on crowdsourcing platforms.
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Nina Karisalmi, Johanna Viitanen, Eira Erola, Pekka Lahdenne:
Digital services to support hospitalized pediatric patients and their parents: user experience survey on a service tablet in a children's hospital.

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