- Alice Robbin:
We the People: One Nation, A Multicultural Society.
- Alma Dawson:
Celebrating African-American Librarians and Librarianship.
- Kenneth A. Yamashita:
Asian/Pacific American Librarians Association--A History of APALA and Its Founders.
- Mengxiong Liu:
The History and Status of Chinese Americans in Librarianship.
- Salvador Güereña, Edward Erazo:
Latinos and Librarianship.
- Lotsee Patterson:
History and Status of Native Americans in Librarianship.
- Sandra Ríos Balderrama:
This Trend Called Diversity.
- Christine L. Borgman, Anne J. Gilliland-Swetland, Gregory H. Leazer, Richard E. Mayer, David Gwynn, Rich Gazan, Patricia D. Mautone:
Evaluating Digital Libraries for Teaching and Learning in Undergraduate Education: A Case Study of the Alexandria Digital Earth Prototype (ADEPT).
- David S. Carter, Joseph W. Janes:
Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.
- Paul N. Gorman, Joan S. Ash, Mary Lavelle, Jason A. Lyman, Lois M. L. Delcambre, David Maier, Mathew Weaver, Shawn Bowers:
Bundles in the Wild: Managing Information to Solve Problems and Maintain Situation Awareness.
- Dan Greenstein:
Digital Libraries and Their Challenges.
- Gary Marchionini:
Evaluating Digital Libraries: A Longitudinal and Multifaceted View.
- Thomas A. Peters:
Current Opportunities for the Effective Meta-Assessment of Online Reference Services.
- Tefko Saracevic:
Digital Library Evaluation: Toward Evolution of Concepts.
- Michael S. Seadle:
Project Ethnography: An Anthropological Approach.
- Randy Diamond, Martha Dragich:
Professionalism in Librarianship: Shifting the Focus from Malpractice to Good Practice.
- Nicole Auer, Ellen Krupar:
Mouse Click Plagiarism: The Role of Technology in Plagiarism and the Librarian's Role in Combating It.
- Robert Hauptman:
Technological Implementations and Ethical Failures.
- Nicholas C. Burbules:
Paradoxes of the Web: The Ethical Dimensions of Credibility.
- Krystyna Górniak-Kocikowska:
Revolution and the Library.
- Mark Alfino, Linda Pierce:
The Social Nature of Information.
- Robert G. Wengert:
Some Ethical Aspects of Being an Information Professional.
- Toni Carbo, Stephen Almagno:
Information Ethics: The Duty, Privilege, and Challenge of Educating Information Professionals.
- Martha M. Smith:
Global Information Justice: Rights, Responsibilities, and Caring Connections.
- Colleen Cook, Fred M. Heath:
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
- Colleen Cook, Bruce Thompson:
Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
- Steve Hiller:
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
- Patience L. Simmonds, Syed Saad Andaleeb:
Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics.
- Shelley Phipps:
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
- Rowena Cullen:
Perspectives on User Satisfaction Surveys.
- Peter Hernon, Danuta A. Nitecki:
Service Quality: A Concept Not Fully Explored.
- Roswitha Poll:
Performance, Processes, and Costs: Managing Service Quality with the Balanced Scorecard.
- Ian Winkworth:
Innovative United Kingdom Approaches to Measuring Service Quality.
- Philip James Calvert:
International Variations in Measuring Customer Expectations.
- John Carlo Bertot:
Measuring Service Quality in the Networked Environment: Approaches and Considerations.
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