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ORCID28th SIGUCCS 2000: Richmond, Virginia, USA
- Jane Hesler, Anne Lind, Leila C. Lyons:
Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, Richmond, Virginia, USA, October 29 - November 1, 2000. ACM 2000, ISBN 1-58113-229-8
Technical Session
- Jayne Ashworth, Jacqueline Craig, Marv Dunn, Cynthia A. Murnan:
From East to West: Abuse In and From the Electronic Community. 1-3 - Jesse Ballard, James Osborn:
Windows 2000 Lab System Upgrade: Good Idea, Bad Idea? 4-7 - David Bodnar, Brad Judy, Alfred Roberts:
Windows 2000 Deployment Overview at the University of Colorado at Boulder. 8-13 - Jan Boucher, Marion Smith:
Web Site Redesign Follies. 14-18 - J. P. Brannan, James Landis:
The Right Tools for the Right Jobs: Developing a Student Management System. 19-21 - Charles Brophy:
Building an Enterprise Web Infrastructure Using Windows 2000. 22-28 - Dianne Brotherson:
There is No Such Thing as Free Support. 29-32 - Lisa Tanger-Brown
, Janak Gada:
Designing the "IT Degree" for Student Employees. 33-35 - Jeffrey Cepull:
A Structure for Project Management and Collaboration in a Higher Education IT Organization. 36-39 - Deborah Cherry, Paul Phillabaum, Pomona Valero:
Living on the Bleeding Edge: Creating and Managing Highly Specialized Student Labs. 40-49 - Teresa Chipman, Dustin Long:
"One Stop Shopping" Getting Connected at Texas A&M University. 50-52 - Teresa M. Craighead:
Documentation Aerobics: Toning and Streamlining Your "Body of Documentation". 53-56 - Michael Critchfield, Michael Murray:
Ills Cured with a Dose of Remedy. 57-61 - Guy Davis, John C. Hanes:
The Master Internship Program at Wabash College. 62-64 - Mike Davis, Will O'Donovan, John Fritz, Carlisle Childress:
Linux and Open Source in the Academic Enterprise. 65-69 - Robert Denton, Patrick Jensen:
From VTs to iMacs: Moving Public Computing Access into the 21st Century. 70-73 - Kathy DuBose:
Manage All the Computer Labs on Campus? What Did I Do to Deserve This? 74-78 - Debbie Durant, Jerry Martin, Henry Moeller, Jim Osborn, Virginia Redmond, Court Sansom:
Slowing Down the Revolving Door: Motivating and Retaining Student Employees. 79 - Janak Gada, Jason Wagner:
Changing the Face of Student Employment in IT at the University of Rochester. 80-81 - Jay Graham:
0 - IMAP in 90 Days or How to Migrate 25, 000 Users to IMAP in Three Months. 82-85 - Jay Graham, Jeffrey Cepull:
Early Adopters An Internet 2 Middleware Project. 86-91 - Jay Graham, Brian K. Hart:
Knowledgebase Integration with a 24-hour Help Desk. 92-95 - Susan Hales, Don Rea, Marcella Siegler:
Creating a Technology Desk in an Information Commons. 96-101 - David Hopkins:
Web Documentation Project at the University of Delaware. 102-105 - Linda J. Hutchison, Jay S. Hardcastle, Bonnie S. Whalen:
Getting Students Off on the Right Foot: One Step Toward Building the Future at ISU. 106-114 - Linda J. Hutchison, Dennis J. Engholm:
Strategic Partnerships for Managing Labs. 115-121 - Paul Hyde, John F. Hall:
Different Strokes for Teaching Folks. 122-124 - Linda Iroff, Barbara Sawhill:
Implementing and Supporting a Wireless Classroom. 125-126 - Christopher Jones, Yasemin Tunc, Deborah Cherry:
Approaches to Computer Lab Management: Lockdown vs. Freedom. 127-129 - Christopher Jones:
Opening Computing Labs, Opening Minds. 130-132 - Gina M. Jones, Sonja Kueppers:
Developing Partnerships to Combat the "Digital Divide". 133-135 - Kimberlye P. Joyce, Marvette Johnson, Lucretia McCulley, John Outland, Fran White:
Collaborative Partnerships to Support Faculty Development in the Information Age. 136-140 - Brad Judy, Alfred Roberts, David Bodnar:
Windows 2000 Deployment Technical Challenges at the University of Colorado at Boulder. 141-145 - Gail E. Kaiser:
Building Computer Ethics from the Ground Up. 146-148 - Susan West Klein:
The Distributed Support Program at NC State University: Challenges and Rewards of Successful Partnerships. 149-152 - Patti Landau:
Raising the Bar: A Training Program for Student Workers. 153-157 - John K. Lerchey, Constance J. Paras:
Shaping a New Generation of Users - You Can Show Them the Policies, but You Can't Make Them Think. 158-161 - Barbara Long:
Crisis or Turning Point - Supporting a Multi-Campus Student Information System in Transition. 162-169 - Elizabeth Mackenzie, Kathryn Goldman:
Computer Abuse, Information Technologies and Judicial Affairs. 170-176 - Celisa Mettler Manly:
Kicking It Up a Notch: Adding Zest to Your Student Employee Training. 177-180 - Geoffrey Marsh:
Knowledge Management: A Cookbook for Beginners. 181-185 - Patrick McKoen:
Creating a Help Center from Scratch: A Recipe for Success. 186-189 - John R. Miller, Tom Peterson:
Automating Residence Hall Internet Signups. 190-194 - Glenda E. Moum:
Where the Students Are...Computing Services at the Customer Source. 195-197 - Rob Murawski:
Centralized Directory Services and Accounts Management Project. 198-201 - John N. Murphy, Alan J. Russell, Anthony B. Jones:
Innovative Engineering Learning Center: Design Concepts and Outcomes. 202-207 - Shane O'Donnell:
Network Management: Open Source Solutions to Proprietary Problems. 208-217 - Roman Olynyk:
On the Road to Becoming a Statewide ISP. 218-221 - Diana Orrick, Jeff Bauer, Ernest L. McDuffie:
Remedial Help Desk 101 at Florida State University. 222-226 - Jim Osborn:
Developing and Implementing a Comprehensive Training and Incentive Program for Student Employees in Information Technology. 227-233 - Eileen Palenchar, Stephanie Birdsall:
Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown University. 234-237 - Anna Maria Perez, Andrea J. Moore:
Training... A Key to Better Help Desk Consultants. 238-240 - Jay Pitocchelli, Bruce Chakrin, Tom Murphy:
How Faculty Use Information Technology At A Small Liberal Arts College: A Case Study. 241-246 - Keiko Pitter, Gil Gonzales, Marian Smith:
New Economy, New Partnership: New DocShare. 247-248 - Frank Poduska:
Three Years in the Solution Center. 249-251 - James Potter:
Show Me The Money, In IT Training! 252-257 - Changtao Qu, Christoph Meinel, Thomas Engel:
Implementation of a WebDAV-based Collaborative Distance Learning Environment. 258-265 - Jeffrey Raymond:
Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing. 266-269 - Karen Reasoner:
The Modernization of a Call Center. 270-273 - Carol Rhodes, William Goveia, Brian Sierkowski:
Information Provision vs. Direct Services in User Support. 274-277 - Michael L. Ringham:
Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment. 278-284 - Court Sansom:
Helping Students Help: Empowering and Motivating Student Workers. 285-288 - John Saul, Betsy Black, Erik Larsson:
Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology. 289-293 - Cheryl Stahler:
Putting Help Where the User Is - A Desktop Computer Support Strategy. 294-297 - William S. Thieke:
Payroll Made Easy: Developing a Web Based System for Student Employee Payroll. 298-302 - Betty R. Tucker, Louis Barraza:
Computing Support Technicians: Yours, Mine or Ours. 303-305 - Janice K. Tulloss:
Implementing Assistive Technology: Opportunities and Challenges. 306-310 - Patrick Valiquette, Mark Miller, Ed Seeger:
Mobile Computing at Rensselaer Polytechnic Institute. 311-315 - Pamela Vogel, John Spadaro:
Implementing LIES (Location Independent Email Service). 316-319 - Kate Webster, Lalena Parkhurst, Bernice Ginder, Malik K. Rahman:
Recruitment and Retention of IT Staff in Higher Education. 320-321 - Jen Whiting, Gary Eshbaugh:
Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle? 322-325 - J. Michael Yohe, Marlane C. Steinwart:
Faculty Response to Classroom Use of E-Technology. 326-329
Poster Session
- Abbe Altman, Jan Boucher, Marion Smith:
CATS-MERLOT: A Website for Academic Technology Staff. 333 - Cynthia A. Burdick:
Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment. 334-335 - Dustin Long, Teresa Chipman:
New Student Conferences: An Introduction to Computing at Texas A&M University. 336 - Janet de Vry, Julius Bianchi:
Teaching with Technology: Designing, Implementing and Sustaining Faculty Development Programs. 337 - John F. Hall, Paul Hyde, Debbie Jeffers:
Introducing Technology to Educators in a Way that is Compelling - Not Intimidating: Support Issues. 338 - Charlie Hitlin, Catherine Roy, Dean Tallman:
eDesk Online - Internal Development and Deployment of HelpDesk Management Software. 339-340 - Marvette Johnson, Scott Mayer, Karen Pierce:
Building Non-traditional Collaborations Using New Technologies. 341-342 - Gina M. Jones:
Usability Services at the University of Maryland: Who, What, and How. 343-347 - Patti Landau, Stephen McGinnis:
Hitting a Moving Target: The Handout Revision Project. 348-350 - Deborah Mateik:
Self-paced Student Tutorial in the WebCT Environment. 351-352 - Angelo Montovino:
WORKBENCH - The Financial Benefit and Savings to the University. 353 - Karen Shackleford:
Assessing the Benefit of In-House Work Experience for University Students. 354-358 - Fran White, Laura Byrd:
The Award for Excellence in Teaching, Learning and Technology: The Road to Realization. 359-362 - Jen Whiting:
Living in an ACD World. 362-364
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