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@inproceedings{DBLP:conf/siguccs/AshworthCDM00,
author = {Jayne Ashworth and
Jacqueline Craig and
Marv Dunn and
Cynthia A. Murnan},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {From East to West: Abuse In and From the Electronic Community},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {1--3},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354909},
doi = {10.1145/354908.354909},
timestamp = {Tue, 06 Nov 2018 16:58:10 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/AshworthCDM00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BallardO00,
author = {Jesse Ballard and
James Osborn},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Windows 2000 Lab System Upgrade: Good Idea, Bad Idea?},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {4--7},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354910},
doi = {10.1145/354908.354910},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BallardO00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BodnarJR00,
author = {David Bodnar and
Brad Judy and
Alfred Roberts},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Windows 2000 Deployment Overview at the University of Colorado at
Boulder},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {8--13},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354911},
doi = {10.1145/354908.354911},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BodnarJR00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BoucherS00,
author = {Jan Boucher and
Marion Smith},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Web Site Redesign Follies},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {14--18},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354912},
doi = {10.1145/354908.354912},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BoucherS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BoucherS00a,
author = {Abbe Altman and
Jan Boucher and
Marion Smith},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {{CATS-MERLOT:} {A} Website for Academic Technology Staff},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {333},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354982},
doi = {10.1145/354908.354982},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BoucherS00a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrannanL00,
author = {J. P. Brannan and
James Landis},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {The Right Tools for the Right Jobs: Developing a Student Management
System},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {19--21},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354913},
doi = {10.1145/354908.354913},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BrannanL00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Brophy00,
author = {Charles Brophy},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Building an Enterprise Web Infrastructure Using Windows 2000},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {22--28},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354914},
doi = {10.1145/354908.354914},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Brophy00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Brotherson00,
author = {Dianne Brotherson},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {There is No Such Thing as Free Support},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {29--32},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354915},
doi = {10.1145/354908.354915},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Brotherson00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BrownG00,
author = {Lisa Tanger{-}Brown and
Janak Gada},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Designing the "IT Degree" for Student Employees},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {33--35},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354916},
doi = {10.1145/354908.354916},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/BrownG00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Burdick00,
author = {Cynthia A. Burdick},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Teaching Our Customers to Help Themselves: The Resource Desk as the
Next Step in the Evolution of the Help Desk Environment},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {334--335},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354983},
doi = {10.1145/354908.354983},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Burdick00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Cepull00,
author = {Jeffrey Cepull},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {A Structure for Project Management and Collaboration in a Higher Education
{IT} Organization},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {36--39},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354917},
doi = {10.1145/354908.354917},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Cepull00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CherryPV00,
author = {Deborah Cherry and
Paul Phillabaum and
Pomona Valero},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Living on the Bleeding Edge: Creating and Managing Highly Specialized
Student Labs},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {40--49},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354918},
doi = {10.1145/354908.354918},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/CherryPV00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ChipmanL00,
author = {Teresa Chipman and
Dustin Long},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {"One Stop Shopping" Getting Connected at Texas A{\&}M University},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {50--52},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354919},
doi = {10.1145/354908.354919},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/ChipmanL00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Craighead00,
author = {Teresa M. Craighead},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Documentation Aerobics: Toning and Streamlining Your "Body of Documentation"},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {53--56},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354920},
doi = {10.1145/354908.354920},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Craighead00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CritchfieldM00,
author = {Michael Critchfield and
Michael Murray},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Ills Cured with a Dose of Remedy},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {57--61},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354921},
doi = {10.1145/354908.354921},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/CritchfieldM00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DavisH00,
author = {Guy Davis and
John C. Hanes},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {The Master Internship Program at Wabash College},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {62--64},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354922},
doi = {10.1145/354908.354922},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DavisH00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DavisOFC00,
author = {Mike Davis and
Will O'Donovan and
John Fritz and
Carlisle Childress},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Linux and Open Source in the Academic Enterprise},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {65--69},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354923},
doi = {10.1145/354908.354923},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DavisOFC00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DentonJ00,
author = {Robert Denton and
Patrick Jensen},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {From VTs to iMacs: Moving Public Computing Access into the 21st Century},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {70--73},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354924},
doi = {10.1145/354908.354924},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DentonJ00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DuBose00,
author = {Kathy DuBose},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Manage All the Computer Labs on Campus? What Did {I} Do to Deserve
This?},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {74--78},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354925},
doi = {10.1145/354908.354925},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DuBose00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DurantMMORS00,
author = {Debbie Durant and
Jerry Martin and
Henry Moeller and
Jim Osborn and
Virginia Redmond and
Court Sansom},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Slowing Down the Revolving Door: Motivating and Retaining Student
Employees},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {79},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354926},
doi = {10.1145/354908.354926},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/DurantMMORS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GadaW00,
author = {Janak Gada and
Jason Wagner},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Changing the Face of Student Employment in {IT} at the University
of Rochester},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {80--81},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354927},
doi = {10.1145/354908.354927},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GadaW00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Graham00,
author = {Jay Graham},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {0 - {IMAP} in 90 Days or How to Migrate 25, 000 Users to {IMAP} in
Three Months},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {82--85},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354928},
doi = {10.1145/354908.354928},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Graham00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GrahamC00,
author = {Jay Graham and
Jeffrey Cepull},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Early Adopters An Internet 2 Middleware Project},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {86--91},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354929},
doi = {10.1145/354908.354929},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GrahamC00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GrahamH00,
author = {Jay Graham and
Brian K. Hart},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Knowledgebase Integration with a 24-hour Help Desk},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {92--95},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354930},
doi = {10.1145/354908.354930},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/GrahamH00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HalesRS00,
author = {Susan Hales and
Don Rea and
Marcella Siegler},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Creating a Technology Desk in an Information Commons},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {96--101},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354931},
doi = {10.1145/354908.354931},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HalesRS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HallHJ00,
author = {John F. Hall and
Paul Hyde and
Debbie Jeffers},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Introducing Technology to Educators in a Way that is Compelling -
Not Intimidating: Support Issues},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {338},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354986},
doi = {10.1145/354908.354986},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HallHJ00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HitlinRT00,
author = {Charlie Hitlin and
Catherine Roy and
Dean Tallman},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {eDesk Online - Internal Development and Deployment of HelpDesk Management
Software},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {339--340},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354987},
doi = {10.1145/354908.354987},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HitlinRT00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Hopkins00,
author = {David Hopkins},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Web Documentation Project at the University of Delaware},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {102--105},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354932},
doi = {10.1145/354908.354932},
timestamp = {Wed, 01 Feb 2023 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Hopkins00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HutchisonE00,
author = {Linda J. Hutchison and
Dennis J. Engholm},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Strategic Partnerships for Managing Labs},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {115--121},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354934},
doi = {10.1145/354908.354934},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HutchisonE00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HutchisonHW00,
author = {Linda J. Hutchison and
Jay S. Hardcastle and
Bonnie S. Whalen},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Getting Students Off on the Right Foot: One Step Toward Building the
Future at {ISU}},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {106--114},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354933},
doi = {10.1145/354908.354933},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HutchisonHW00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HydeH00,
author = {Paul Hyde and
John F. Hall},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Different Strokes for Teaching Folks},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {122--124},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354935},
doi = {10.1145/354908.354935},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/HydeH00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/IroffS00,
author = {Linda Iroff and
Barbara Sawhill},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Implementing and Supporting a Wireless Classroom},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {125--126},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354936},
doi = {10.1145/354908.354936},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/IroffS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JohnsonMP00,
author = {Marvette Johnson and
Scott Mayer and
Karen Pierce},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Building Non-traditional Collaborations Using New Technologies},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {341--342},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354988},
doi = {10.1145/354908.354988},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JohnsonMP00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Jones00,
author = {Christopher Jones},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Opening Computing Labs, Opening Minds},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {130--132},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354938},
doi = {10.1145/354908.354938},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Jones00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Jones00a,
author = {Gina M. Jones},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Usability Services at the University of Maryland: Who, What, and How},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {343--347},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354989},
doi = {10.1145/354908.354989},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Jones00a.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JonesK00,
author = {Gina M. Jones and
Sonja Kueppers},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Developing Partnerships to Combat the "Digital Divide"},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {133--135},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354939},
doi = {10.1145/354908.354939},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JonesK00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JonesTC00,
author = {Christopher Jones and
Yasemin Tunc and
Deborah Cherry},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Approaches to Computer Lab Management: Lockdown vs. Freedom},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {127--129},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354937},
doi = {10.1145/354908.354937},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JonesTC00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JoyceJMOW00,
author = {Kimberlye P. Joyce and
Marvette Johnson and
Lucretia McCulley and
John Outland and
Fran White},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Collaborative Partnerships to Support Faculty Development in the Information
Age},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {136--140},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354940},
doi = {10.1145/354908.354940},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JoyceJMOW00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JudyRB00,
author = {Brad Judy and
Alfred Roberts and
David Bodnar},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Windows 2000 Deployment Technical Challenges at the University of
Colorado at Boulder},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {141--145},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354941},
doi = {10.1145/354908.354941},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/JudyRB00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Kaiser00,
author = {Gail E. Kaiser},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Building Computer Ethics from the Ground Up},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {146--148},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354942},
doi = {10.1145/354908.354942},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Kaiser00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Klein00,
author = {Susan West Klein},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {The Distributed Support Program at {NC} State University: Challenges
and Rewards of Successful Partnerships},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {149--152},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354943},
doi = {10.1145/354908.354943},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Klein00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Landau00,
author = {Patti Landau},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Raising the Bar: {A} Training Program for Student Workers},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {153--157},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354944},
doi = {10.1145/354908.354944},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Landau00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LandauM00,
author = {Patti Landau and
Stephen McGinnis},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Hitting a Moving Target: The Handout Revision Project},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {348--350},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354990},
doi = {10.1145/354908.354990},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LandauM00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LercheyP00,
author = {John K. Lerchey and
Constance J. Paras},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Shaping a New Generation of Users - You Can Show Them the Policies,
but You Can't Make Them Think},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {158--161},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354945},
doi = {10.1145/354908.354945},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LercheyP00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Long00,
author = {Barbara Long},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Crisis or Turning Point - Supporting a Multi-Campus Student Information
System in Transition},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {162--169},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354946},
doi = {10.1145/354908.354946},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Long00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/LongC00,
author = {Dustin Long and
Teresa Chipman},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {New Student Conferences: An Introduction to Computing at Texas A{\&}M
University},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {336},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354984},
doi = {10.1145/354908.354984},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/LongC00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MackenzieG00,
author = {Elizabeth Mackenzie and
Kathryn Goldman},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Computer Abuse, Information Technologies and Judicial Affairs},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {170--176},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354947},
doi = {10.1145/354908.354947},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/MackenzieG00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Manly00,
author = {Celisa Mettler Manly},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Kicking It Up a Notch: Adding Zest to Your Student Employee Training},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {177--180},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354948},
doi = {10.1145/354908.354948},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Manly00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Marsh00,
author = {Geoffrey Marsh},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Knowledge Management: {A} Cookbook for Beginners},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {181--185},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354949},
doi = {10.1145/354908.354949},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Marsh00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Mateik00,
author = {Deborah Mateik},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Self-paced Student Tutorial in the WebCT Environment},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {351--352},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354991},
doi = {10.1145/354908.354991},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Mateik00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McKoen00,
author = {Patrick McKoen},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Creating a Help Center from Scratch: {A} Recipe for Success},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {186--189},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354950},
doi = {10.1145/354908.354950},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/McKoen00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MillerP00,
author = {John R. Miller and
Tom Peterson},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Automating Residence Hall Internet Signups},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {190--194},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354951},
doi = {10.1145/354908.354951},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/MillerP00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Montovino00,
author = {Angelo Montovino},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {{WORKBENCH} - The Financial Benefit and Savings to the University},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {353},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354992},
doi = {10.1145/354908.354992},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Montovino00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Moum00,
author = {Glenda E. Moum},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Where the Students Are...Computing Services at the Customer Source},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {195--197},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354952},
doi = {10.1145/354908.354952},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Moum00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Murawski00,
author = {Rob Murawski},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Centralized Directory Services and Accounts Management Project},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {198--201},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354953},
doi = {10.1145/354908.354953},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Murawski00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MurphyRJ00,
author = {John N. Murphy and
Alan J. Russell and
Anthony B. Jones},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Innovative Engineering Learning Center: Design Concepts and Outcomes},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {202--207},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354954},
doi = {10.1145/354908.354954},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/MurphyRJ00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ODonnell00,
author = {Shane O'Donnell},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Network Management: Open Source Solutions to Proprietary Problems},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {208--217},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354956},
doi = {10.1145/354908.354956},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/ODonnell00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Olynyk00,
author = {Roman Olynyk},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {On the Road to Becoming a Statewide {ISP}},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {218--221},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354957},
doi = {10.1145/354908.354957},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Olynyk00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/OrrickBM00,
author = {Diana Orrick and
Jeff Bauer and
Ernest McDuffie},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Remedial Help Desk 101 at Florida State University},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {222--226},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354958},
doi = {10.1145/354908.354958},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/OrrickBM00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Osborn00,
author = {Jim Osborn},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Developing and Implementing a Comprehensive Training and Incentive
Program for Student Employees in Information Technology},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {227--233},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354959},
doi = {10.1145/354908.354959},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Osborn00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PalencharB00,
author = {Eileen Palenchar and
Stephanie Birdsall},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Ripped Apart at the Seams: Re-Tailoring the Computer Training Program
at Brown University},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {234--237},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354960},
doi = {10.1145/354908.354960},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PalencharB00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PerezM00,
author = {Anna Maria Perez and
Andrea J. Moore},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Training... {A} Key to Better Help Desk Consultants},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {238--240},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354961},
doi = {10.1145/354908.354961},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PerezM00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PitocchelliCM00,
author = {Jay Pitocchelli and
Bruce Chakrin and
Tom Murphy},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {How Faculty Use Information Technology At {A} Small Liberal Arts College:
{A} Case Study},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {241--246},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354962},
doi = {10.1145/354908.354962},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PitocchelliCM00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PitterGS00,
author = {Keiko Pitter and
Gil Gonzales and
Marian Smith},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {New Economy, New Partnership: New DocShare},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {247--248},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354963},
doi = {10.1145/354908.354963},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/PitterGS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Poduska00,
author = {Frank Poduska},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Three Years in the Solution Center},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {249--251},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354964},
doi = {10.1145/354908.354964},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Poduska00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Potter00,
author = {James Potter},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Show Me The Money, In {IT} Training!},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {252--257},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354965},
doi = {10.1145/354908.354965},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Potter00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/QuME00,
author = {Changtao Qu and
Christoph Meinel and
Thomas Engel},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Implementation of a WebDAV-based Collaborative Distance Learning Environment},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {258--265},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354966},
doi = {10.1145/354908.354966},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/QuME00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Raymond00,
author = {Jeffrey Raymond},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {266--269},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354967},
doi = {10.1145/354908.354967},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Raymond00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Reasoner00,
author = {Karen Reasoner},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {The Modernization of a Call Center},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {270--273},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354968},
doi = {10.1145/354908.354968},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Reasoner00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RhodesGS00,
author = {Carol Rhodes and
William Goveia and
Brian Sierkowski},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Information Provision vs. Direct Services in User Support},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {274--277},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354969},
doi = {10.1145/354908.354969},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/RhodesGS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ringham00,
author = {Michael L. Ringham},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Managing Student Workers: How to Effectively Schedule and Supervise
Student Workers in a Dynamic Environment},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {278--284},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354970},
doi = {10.1145/354908.354970},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Ringham00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sansom00,
author = {Court Sansom},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Helping Students Help: Empowering and Motivating Student Workers},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {285--288},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354971},
doi = {10.1145/354908.354971},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Sansom00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SaulBL00,
author = {John Saul and
Betsy Black and
Erik Larsson},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source
Technology},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {289--293},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354972},
doi = {10.1145/354908.354972},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/SaulBL00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Shackleford00,
author = {Karen Shackleford},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Assessing the Benefit of In-House Work Experience for University Students},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {354--358},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354993},
doi = {10.1145/354908.354993},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Shackleford00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Stahler00,
author = {Cheryl Stahler},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Putting Help Where the User Is - {A} Desktop Computer Support Strategy},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {294--297},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354973},
doi = {10.1145/354908.354973},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Stahler00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Thieke00,
author = {William S. Thieke},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Payroll Made Easy: Developing a Web Based System for Student Employee
Payroll},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {298--302},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354974},
doi = {10.1145/354908.354974},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Thieke00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/TuckerB00,
author = {Betty R. Tucker and
Louis Barraza},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Computing Support Technicians: Yours, Mine or Ours},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {303--305},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354975},
doi = {10.1145/354908.354975},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/TuckerB00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Tulloss00,
author = {Janice K. Tulloss},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Implementing Assistive Technology: Opportunities and Challenges},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {306--310},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354976},
doi = {10.1145/354908.354976},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/Tulloss00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ValiquetteMS00,
author = {Patrick Valiquette and
Mark Miller and
Ed Seeger},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Mobile Computing at Rensselaer Polytechnic Institute},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {311--315},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354977},
doi = {10.1145/354908.354977},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/ValiquetteMS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/VogelS00,
author = {Pamela Vogel and
John Spadaro},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Implementing {LIES} (Location Independent Email Service)},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {316--319},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354978},
doi = {10.1145/354908.354978},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/VogelS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/VryB00,
author = {Janet de Vry and
Julius Bianchi},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Teaching with Technology: Designing, Implementing and Sustaining Faculty
Development Programs},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {337},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354985},
doi = {10.1145/354908.354985},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/VryB00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WebsterPGR00,
author = {Kate Webster and
Lalena Parkhurst and
Bernice Ginder and
Malik K. Rahman},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Recruitment and Retention of {IT} Staff in Higher Education},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {320--321},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354979},
doi = {10.1145/354908.354979},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/WebsterPGR00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WhiteB00,
author = {Fran White and
Laura Byrd},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {The Award for Excellence in Teaching, Learning and Technology: The
Road to Realization},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {359--362},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354994},
doi = {10.1145/354908.354994},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/WhiteB00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Whiting00,
author = {Jen Whiting},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Living in an {ACD} World},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {362--364},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354995},
doi = {10.1145/354908.354995},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/siguccs/Whiting00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/WhitingE00,
author = {Jen Whiting and
Gary Eshbaugh},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {322--325},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354980},
doi = {10.1145/354908.354980},
timestamp = {Sun, 25 Oct 2020 01:00:00 +0200},
biburl = {https://dblp.org/rec/conf/siguccs/WhitingE00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/YoheS00,
author = {J. Michael Yohe and
Marlane C. Steinwart},
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Faculty Response to Classroom Use of E-Technology},
booktitle = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
pages = {326--329},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908.354981},
doi = {10.1145/354908.354981},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/YoheS00.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/2000,
editor = {Jane Hesler and
Anne Lind and
Leila C. Lyons},
title = {Proceedings of the 28th annual {ACM} {SIGUCCS} conference on User
services: Building the future, Richmond, Virginia, USA, October 29
- November 1, 2000},
publisher = {{ACM}},
year = {2000},
url = {https://doi.org/10.1145/354908},
doi = {10.1145/354908},
isbn = {1-58113-229-8},
timestamp = {Tue, 06 Nov 2018 00:00:00 +0100},
biburl = {https://dblp.org/rec/conf/siguccs/2000.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}
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