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ORCIDIESS 2018: Karlsruhe, Germany
- Gerhard Satzger, Lia Patrício
, Mohamed Zaki, Niklas Kühl, Peter Hottum:
Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Lecture Notes in Business Information Processing 331, Springer 2018, ISBN 978-3-030-00712-6
Service Design and Innovation
- Torben Stoffer, Thomas Widjaja, Nicolas Zacharias:
The Effect of Service Modularity on Flexibility in the Digital Age - An Investigation in the B2B Context. 3-15 - Aleksander Lubarski:
Modular Sales - Using Concepts of Modularity to Improve the Quotation Process for B2B Service Providers. 16-30 - João Reis, Marlene Amorim, Nuno Melão:
Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight. 31-44 - Katharina Blöcher, Rainer Alt:
An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management. 45-58 - Simon Hagen, Sven Jannaber, Oliver Thomas:
Closing the Gap Between Research and Practice - A Study on the Usage of Service Engineering Development Methods in German Enterprises. 59-71 - Intekhab (Ian) Alam:
Customers Input via Social Media for New Service Development. 72-87 - Michael Vössing, Jörg Siegel, Niels Feldmann, Thorsten Wuest, Carina Benz:
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises. 88-100 - Caroline Götz, Sophie Hohler, Carina Benz:
Towards Managing Smart Service Innovation: A Literature Review. 101-111 - Carina Benz, Stefan Seebacher:
Open Innovation in Ecosystems - A Service Science Perspective on Open Innovation. 112-124
Smart Service Processes
- Kevin Laubis, Florian Knöll, Verena Zeidler, Viliam Simko:
Crowdsensing-Based Road Condition Monitoring Service: An Assessment of Its Managerial Implications to Road Authorities. 127-137 - Michael Vössing, Clemens Wolff, Volkmar Reinerth:
Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems. 138-150 - Francesco Polese, Luca Carrubbo, Francesco Caputo, Antonietta Megaro:
Co-creation in Action: An Acid Test of Smart Service Systems Viability. 151-164 - Sebastian R. Bader, Clemens Wolff, Michael Vössing, Jan-Peter Schmidt:
Towards Enabling Cyber-Physical Systems in Brownfield Environments - Leveraging Environmental Information to Derive Virtual Representations of Unconnected Assets. 165-176 - Achim Kampker, Marco Husmann, Philipp Jussen, Laura Schwerdt:
Market Launch Process of Data-Driven Services for Manufacturers: A Qualitative Guideline. 177-189
Service Business Models
- Sebastian Floerecke:
Success Factors of SaaS Providers' Business Models - An Exploratory Multiple-Case Study. 193-207 - Jürg Meierhofer, Anne Herrmann:
End-to-End Methodological Approach for the Data-Driven Design of Customer-Centered Digital Services. 208-218 - Fabian Hunke, Christian Engel:
Utilizing Data and Analytics to Advance Service - Towards Enabling Organizations to Successfully Ride the Next Wave of Servitization. 219-231
Big Data in Services
- Florian Knöll, Katerina Shapoval:
Forecast Correction Using Organizational Debiasing in Corporate Cash Flow Revisioning. 235-246 - Clemens Wolff, Michael Vössing:
A Framework for the Simulation-Based Estimation of Downtime Costs. 247-260 - Daniel Olivotti, Jens Passlick, Alexander Axjonow, Dennis Eilers, Michael H. Breitner:
Combining Machine Learning and Domain Experience: A Hybrid-Learning Monitor Approach for Industrial Machines. 261-273 - Tobias Enders:
Exploring the Value of Data - A Research Agenda. 274-286
Service Topics Open Exploration
- Marlene Amorim, Fatemeh Bashashi Saghezchi, Maria João Rosa, Pedro Pombo:
Investigating the Alignment Between Web and Social Media Efforts and Effectiveness: The Case of Science Centres. 289-302 - Gabriela Beirão, Humberto Costa:
Exploring Customers' Internal Response to the Service Experience: An Empirical Study in Healthcare. 303-315 - Nabil Georges Badr, Maddalena Sorrentino, Marco de Marco:
Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems. 316-329 - Reinhard Weissinger, Stephen K. Kwan:
Service Science Research and Service Standards Development. 330-343 - Monica Dragoicea, Nabil Georges Badr, João Falcão e Cunha, Virginia Ecaterina Oltean:
From Data to Service Intelligence: Exploring Public Safety as a Service. 344-357 - Florin Daniel Anton, Theodor Borangiu, Silviu Raileanu, Iulia Iacob, Silvia Anton:
Managing Patient Observation Sheets in Hospitals Using Cloud Services. 358-370
Design Science Research in Services
- Jorge Grenha Teixeira, Lia Patrício, Tuure Tuunanen:
Bringing Design Science Research to Service Design. 373-384 - Osmo Mattila, Tuure Tuunanen, Jani Holopainen, Petri Parvinen:
Scaling Consultative Selling with Virtual Reality: Design and Evaluation of Digitally Enhanced Services. 385-398 - Geert Poels, Ben Roelens, Henk de Man, Theodoor van Donge:
Designing Value Co-creation with the Value Management Platform. 399-413
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