BibTeX record journals/que/FolstadT21

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@article{DBLP:journals/que/FolstadT21,
  author       = {Asbj{\o}rn F{\o}lstad and
                  Cameron Taylor},
  title        = {Investigating the user experience of customer service chatbot interaction:
                  a framework for qualitative analysis of chatbot dialogues},
  journal      = {Qual. User Exp.},
  volume       = {6},
  number       = {1},
  year         = {2021},
  url          = {https://doi.org/10.1007/s41233-021-00046-5},
  doi          = {10.1007/S41233-021-00046-5},
  timestamp    = {Sat, 27 Apr 2024 21:29:14 +0200},
  biburl       = {https://dblp.org/rec/journals/que/FolstadT21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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