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"Investigating the user experience of customer service chatbot interaction: ..."

Asbjørn Følstad, Cameron Taylor (2021)

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DOI: 10.1007/S41233-021-00046-5

access: closed

type: Journal Article

metadata version: 2024-04-27

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Asbjørn Følstad, Cameron Taylor:
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues. Qual. User Exp. 6(1) (2021)

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