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BibTeX record journals/msom/GuajardoC18
@article{DBLP:journals/msom/GuajardoC18, author = {Jose A. Guajardo and Morris A. Cohen}, title = {Service Differentiation and Operating Segments: {A} Framework and an Application to After-Sales Services}, journal = {Manuf. Serv. Oper. Manag.}, volume = {20}, number = {3}, pages = {440--454}, year = {2018}, url = {https://doi.org/10.1287/msom.2017.0645}, doi = {10.1287/MSOM.2017.0645}, timestamp = {Thu, 01 Oct 2020 10:17:25 +0200}, biburl = {https://dblp.org/rec/journals/msom/GuajardoC18.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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