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"Service Differentiation and Operating Segments: A Framework and an ..."
Jose A. Guajardo, Morris A. Cohen (2018)
- Jose A. Guajardo
, Morris A. Cohen
:
Service Differentiation and Operating Segments: A Framework and an Application to After-Sales Services. Manuf. Serv. Oper. Manag. 20(3): 440-454 (2018)
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