BibTeX record journals/jss/RoeselerM91

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@article{DBLP:journals/jss/RoeselerM91,
  author       = {Armin Roeseler and
                  Anneliese von Mayrhauser},
  title        = {Managing the quality of computing services: {A} user-oriented approach
                  using utility theory and service-level indices},
  journal      = {J. Syst. Softw.},
  volume       = {16},
  number       = {3},
  pages        = {185--196},
  year         = {1991},
  url          = {https://doi.org/10.1016/0164-1212(91)90013-V},
  doi          = {10.1016/0164-1212(91)90013-V},
  timestamp    = {Tue, 16 Aug 2022 23:07:44 +0200},
  biburl       = {https://dblp.org/rec/journals/jss/RoeselerM91.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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