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"Managing the quality of computing services: A user-oriented approach using ..."

Armin Roeseler, Anneliese von Mayrhauser (1991)

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DOI: 10.1016/0164-1212(91)90013-V

access: closed

type: Journal Article

metadata version: 2022-08-16

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Armin Roeseler, Anneliese von Mayrhauser:
Managing the quality of computing services: A user-oriented approach using utility theory and service-level indices. J. Syst. Softw. 16(3): 185-196 (1991)

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