BibTeX record journals/jocec/SonntagMT23

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@article{DBLP:journals/jocec/SonntagMT23,
  author       = {Martin Sonntag and
                  Jens Mehmann and
                  Frank Teuteberg},
  title        = {Deriving Trust-Supporting Design Knowledge for AI-Based Chatbots in
                  Customer Service: {A} Use Case From the Automotive Industry},
  journal      = {J. Organ. Comput. Electron. Commer.},
  volume       = {33},
  number       = {3-4},
  pages        = {178--210},
  year         = {2023},
  url          = {https://doi.org/10.1080/10919392.2023.2276631},
  doi          = {10.1080/10919392.2023.2276631},
  timestamp    = {Sun, 31 Dec 2023 19:06:39 +0100},
  biburl       = {https://dblp.org/rec/journals/jocec/SonntagMT23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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