"Deriving Trust-Supporting Design Knowledge for AI-Based Chatbots in ..."

Martin Sonntag, Jens Mehmann, Frank Teuteberg (2023)

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DOI: 10.1080/10919392.2023.2276631

access: closed

type: Journal Article

metadata version: 2023-12-31

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Martin Sonntag, Jens Mehmann, Frank Teuteberg:
Deriving Trust-Supporting Design Knowledge for AI-Based Chatbots in Customer Service: A Use Case From the Automotive Industry. J. Organ. Comput. Electron. Commer. 33(3-4): 178-210 (2023)

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