BibTeX record journals/itp/SchenkDSS24

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@article{DBLP:journals/itp/SchenkDSS24,
  author       = {Birgit Schenk and
                  Mateusz Dolata and
                  Christiane Schwabe and
                  Gerhard Schwabe},
  title        = {What citizens experience and how omni-channel could help-insights
                  from a building permit case},
  journal      = {Inf. Technol. People},
  volume       = {37},
  number       = {2},
  pages        = {944--965},
  year         = {2024},
  url          = {https://doi.org/10.1108/ITP-06-2020-0374},
  doi          = {10.1108/ITP-06-2020-0374},
  timestamp    = {Tue, 07 May 2024 20:17:30 +0200},
  biburl       = {https://dblp.org/rec/journals/itp/SchenkDSS24.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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