BibTeX record journals/ism/WinnifordCE09

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@article{DBLP:journals/ism/WinnifordCE09,
  author       = {Mary Anne Winniford and
                  Sue A. Conger and
                  Lisa Erickson{-}Harris},
  title        = {Confusion in the Ranks: {IT} Service Management Practice and Terminology},
  journal      = {Inf. Syst. Manag.},
  volume       = {26},
  number       = {2},
  pages        = {153--163},
  year         = {2009},
  url          = {https://doi.org/10.1080/10580530902797532},
  doi          = {10.1080/10580530902797532},
  timestamp    = {Wed, 02 Dec 2020 13:20:35 +0100},
  biburl       = {https://dblp.org/rec/journals/ism/WinnifordCE09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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