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"Confusion in the Ranks: IT Service Management Practice and Terminology."
Mary Anne Winniford, Sue A. Conger, Lisa Erickson-Harris (2009)
- Mary Anne Winniford, Sue A. Conger, Lisa Erickson-Harris:
Confusion in the Ranks: IT Service Management Practice and Terminology. Inf. Syst. Manag. 26(2): 153-163 (2009)
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