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@article{DBLP:journals/isj/FeathermanVW06,
author = {Mauricio Featherman and
Joseph S. Valacich and
John D. Wells},
title = {Is that authentic or artificial? Understanding consumer
perceptions of risk in e-service encounters},
journal = {Inf. Syst. J.},
volume = {16},
number = {2},
year = {2006},
pages = {107-134},
ee = {http://dx.doi.org/10.1111/j.1365-2575.2006.00211.x},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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